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My trip to Chadstone was ruined by Chadstone Hotel management. Unprofessional, rude, untrained, unfriendly and uncooperative staff especially the manager. Never experienced such a pathetic and terrible hotel experience before. The manager and reception staff seems unhappy with their jobs with no smile on their face. They will try their best to make our trip a nightmare. It was really sad, shocking and frustrating that such a management is going to ruin the name of Sofitel soon it they are not changed or train according to 5/4 stars standards of hospitality. Please think twice if you booking here especially if you are travelling with family or small kids
Service was lacking, valet parking (optional for duty of care reasons,) could be done by testing valets every week, and keeping records. ( covid appeared to be an excuse to reduce service ) One of the hotels biggest selling points ( the view from the rooftop pool ) was reduced by dirty windows, treatments are available. NO cable TV available was hard to believe !!! ( I wont ask if Hoyts have an arrangement. ) Disappointed. all the elements for a fantastic experience were there !!! The strategic management, and Human resource management ( both staff and customers ) appears to be deficient.
The shopping centre is out of this world. Allow yourself a few days if you want to visit all the shops, it's just huge! Not too crowded but that may be because of COVID-19 and the isolation rules. One tip - make sure you remember where you parked you car, because it's really easy to lose it. Shops range from lux to savings, so there is something for everyone. Lots of takeaway food, restaurants and coffee available to keep you energised throughout your shopping trip.
I expected the luxury of the comfort the beauty that was described in the brochures and That’s exactly what I experience it was beautiful and everywhere attention to detail the staff are friendly the cleanliness was on point of use the food the service it was all 10 out of 10 highly recommend this place especially for a romantic getaway in your own city
It was an excellent place to be in, all designer stores including best of the restaurant of all types of food. The best I liked was PAPA RICH the malayasian food, though there were plenty of others too, A great variety of food was available . And there were many food courts as well.
You walk in and you immediately feel the staff care about your stay and are very helpful. The suite that I paid for would have liked a bit more room. I believe this can be fixed with the location of the bed. Plenty of places to eat.
Convenient and low cost accommodation
proximity to Chadstone and new hotel