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The staff are very helpful and lovely people. I liked the cleanliness of the rooms

all my words can not describe my thanks for prevail hotel clean room helpful team good breakfast not only that but Adnan at reception is friendly and helpful and every thing is nice thanks so much my another Home At Bosna

The reception staff were very helpful, especially Ajla and ezz aldein , and they gave me another night in the hotel next to them for the same price.

Super hotel sa fenomenalnim doruckom, tople preporuke..

Visited for first time let me tell you place is nice clean had best customer service at check in and when we need anything for room they brought it especially big shot out to Manager or owner not sure he’s position he went over behind make sure our stay was succeed plus if you’re interested to have extra fun they have live music I will be back again when I’m in Sarajevo 😊😊😊😊

Everything but the only thing I found in this hotel that it doesn’t exist in the other hotels in Saraeejvo is the hospitality. The people in this hotel are super professional and friendly. Recommend this place

Every things was very good , the women at reception was very nice and friendly even Mr Mizaad was very kind to us

The staff were very friendly, as were the cleaning and restaurant staff. Everyone was wonderful. Despite its small size and simplicity, the place felt welcoming and at home. 🌹

Crystal Hotel Ilidža is a charming and cozy historical hotel, beautifully preserved with a sense of Sarajevo’s past frozen in time. Its central location, highlighted by a large fountain, adds to the unique atmosphere. The staff were exceptionally friendly, making the stay feel warm and welcoming, and the accommodations were comfortable and well kept. This is the perfect choice for anyone wanting to experience Sarajevo’s heritage in a truly authentic setting.

The property located near to the airport. The hotel staff were very helpful and kind. The view is amazing and it’s near to the famous restaurant at sarajevo as kilim,la soul, del gosto, trkuaz

Close to the airport whilst walking distance to the shopping area and restaurant.

Easy to find Free parking Very polite reception staff At least one hotel in which You don't need to pay before taking the room. Nice touch, like it was Room is big and clean, have all the amenities you need, from slippers to safe deposit box Bathroom good, Breakfast sufficient, can be better Price

The room is nice, the bed was comfortable, the breakfast was amazing, the spa was really good

Good location, everything fine and clean, you have market and restaurant, free parking.

I recently stayed at a new hotel in Sarajevo with my family, and we were truly impressed. From the moment we arrived, the hospitality was warm and welcoming. The staff was courteous, attentive, and always ready to assist with any requests. The hotel itself is modern, clean, and beautifully designed. The rooms were spacious and well-equipped, offering both comfort and functionality — perfect for families. We especially appreciated the attention to detail in cleanliness and the daily housekeeping service. The location was ideal for exploring the city, with many major attractions and restaurants within walking distance. Breakfast was fresh, delicious, and offered a good variety to satisfy all tastes. Overall, we had a wonderful stay and would highly recommend this hotel to families or anyone visiting Sarajevo. We look forward to returning on our next trip. Thank you to the entire team for making our stay so enjoyable! Qasim