Wyndham Grand Hangzhou provides excellent personal service. When we arrived at hotel in cold raining day. They great us with warm lemon tea. The Guest service manager Mr.Manili was very professional and helpful .He directed us to a local restaurant which we are very satisfied with the foods. Also, the hotel location is great. Westlake is a across the street.And there are lots of restaurants in the back street of the hotel.We'll definitely be back to stay in Wyndham Hangzhou again.

Excellent facilities, beautiful decor, luxurious rooms , great service. We especially want to commend Ms Lily Fo, the receptionist who was very friendly n helpful re hotel facilities, booking taxis, advice on places to visit, etc. The complimentary room mini bar and 1free hotel shuttle per day of stay, coffee machine at hotel lobby for free coffee n tea, were delightful gestures that made the East Hotel awesome! We would definitely stay there again ..

Very convenient location of the hotel. Nearby is a huge supermarket, where you can buy almost anything. Not far from the lake and the metro. Also, I want to note the very friendly staff at the reception desk, which is always ready to help and speaks some English. The hotel room itself is in excellent condition, very clean and comfortable, despite the modest area. I plan to stay at this hotel next time in Hangzhou. 再见！

The staff was extremely friendly and helpful. They spoke good English. They helped me plan my trips in Hangzhou and even looked up bus connections for me. They even texted me when I was still out very late to make sure that I was safe. The location is very close to east railway station, the 18th floor on top of ourui hotel. And from east railway station it's very convenient to reach any place in the city.

When i was there the hotel was in renovation but still ok it didn't bother me anyway. The location is good 3minutes walk to metro station and about 1.5km walk to hefang street.you can also walk to west lake for 15minutes. The room was really nice and so clean with bath amenities provided local food just accross the hotel. I would definitely stay in this hotel when i come back to hangzhou!

The staff were lovely and extremely helpful. They tried to make me feel as comfortable as possible and would always make me feel welcome in the reception area, which made my stay even better. The location is right near West Lake, Hupao Spring and Hangzhou Zoo, if you want to see other things you are 5 minutes from the bus stop, so it's a really convenient location

The night here is memorable for us. The house is very very cozy, we enjoy so much with the decoration, song and the conversation with the owner. The breakfast is really good, make our day start so fresh. We won’t hesitate to stay here if we have a chance to Hangzhou again. From the hotel you can go to Lingyin Temple or a west Lake by a taxi, not far from a hotel.

This a really lovely small family run hotel just south of West lake. The rooms are really beautifully designed and the family although their English is very limited, go out of their way and try their best to help you with whatever you may need. In addition they serve a really lovely local breakfast, I highly recommend this place and would go back any time.

Fantastic Location, right on the West lake. The hotel compound is almost like a mini-sight in itself. Stunning property with modern amenities. Restaurant has a good buffet spread in the morning. I highly recommend staying here when in Hangzhou. It’s a treat!

This is a wonderful boutique style hotel with possibly the best bed in China. The room is large and peaceful, the shower has limitless hot water and the toiletries are superb. I love it so much I keep extending my stay.

Four seasons West lake has to be one of the best hotels in China. Lovely peaceful setting and staff that treat you like royalty! The pool and spa is awesome, every need is thought of, a truly rest place to stay.

The staff are nice and kind. It is a home-style hotel and they go out of the way to help. Made simple dinner for us when we got tired of restaurant food. The best location in Hangzhou.

Very good value for money, great breakfast and super comfortable room. They also had a crib for our baby. Best hotel from our China trip

The business hotel that have a good facility. The room is not clean so much but it’s ok. You can walk to the west lake in 1.5 km.

Nice hotel and friendly staff. The place is near West Lake and other scenery spot.

best 5 star hotel in china

Bed was comfortable, the staff very friendly, and the location was close to West Lake.

Beautiful property and great location