Excellent service!! We are family w 2 kids. Hotel room is big enough to add extra bed for our kids. All hotels employees are very friendly and nice and very helpful. Many thanks Guest Relations Manager : Sisi. She help us to arrange hotel activities and recommended good restaurants at Hangzhou. Since we don't have app to call taxi, she help us to arrange taxi wherever we go. The chinese style restaurant at Four Seasons Hotel is highly recommend. Our family like the Hotel and will stay again in future.

Wyndham Grand Hangzhou provides excellent personal service. When we arrived at hotel in cold raining day. They great us with warm lemon tea. The Guest service manager Mr.Manili was very professional and helpful .He directed us to a local restaurant which we are very satisfied with the foods. Also, the hotel location is great. Westlake is a across the street.And there are lots of restaurants in the back street of the hotel.We'll definitely be back to stay in Wyndham Hangzhou again.

Loved the bed, it was so comfortable. Free wifi. Free water bottles daily. There is a bus stop right at the front of the hotel which takes you into the West Lake area and shopping malls - only one stop away. It is also just about 10 mins walking distance to this area. I suggest taking the bus from the hotel to get acquainted with the streets to and from the West Lake area. Staff were helpful with directions and recommendations. Metro is a few mins away. Had a great stay.

Excellent facilities, beautiful decor, luxurious rooms , great service. We especially want to commend Ms Lily Fo, the receptionist who was very friendly n helpful re hotel facilities, booking taxis, advice on places to visit, etc. The complimentary room mini bar and 1free hotel shuttle per day of stay, coffee machine at hotel lobby for free coffee n tea, were delightful gestures that made the East Hotel awesome! We would definitely stay there again ..

I really like the Hanting Express chain of hotels, I had stayed in the same chain just around the corner but had to move to this one because I extended my stay in Hangzhou, so they recommended that I book their other hotel which was just 500m away. Their beds are amazingly comfortable, the location was superb, just less than 10 mins walking distance to the shopping malls and west Lake. Free WiFi. Clean. Comfortable.

The night here is memorable for us. The house is very very cozy, we enjoy so much with the decoration, song and the conversation with the owner. The breakfast is really good, make our day start so fresh. We won’t hesitate to stay here if we have a chance to Hangzhou again. From the hotel you can go to Lingyin Temple or a west Lake by a taxi, not far from a hotel.

This a really lovely small family run hotel just south of West lake. The rooms are really beautifully designed and the family although their English is very limited, go out of their way and try their best to help you with whatever you may need. In addition they serve a really lovely local breakfast, I highly recommend this place and would go back any time.

just need to go straight and you will find the west lake area ,it is not even 5 minutes walk. you can find bus stop in front of the hotel, also on the way to west lake area you can find a metro station. across the hotel you can find coco, family mart. the room is clean and the staffs can speak english!

Fantastic Location, right on the West lake. The hotel compound is almost like a mini-sight in itself. Stunning property with modern amenities. Restaurant has a good buffet spread in the morning. I highly recommend staying here when in Hangzhou. It’s a treat!

This is a wonderful boutique style hotel with possibly the best bed in China. The room is large and peaceful, the shower has limitless hot water and the toiletries are superb. I love it so much I keep extending my stay.

Very near West Lake and the shopping areas. Bus stations are accessible as well. The staff understands English. You can buy water for cheap at the counter. Beside a 24-hour Halal barbecue and noodle restaurant.

The staff are nice and kind. It is a home-style hotel and they go out of the way to help. Made simple dinner for us when we got tired of restaurant food. The best location in Hangzhou.

This hotel's location makes it an absolute gem for anybody looking to conveniently explore West Lake. I'd stay here every time I go to Hangzhou. Great value for money!

best 5 star hotel in china

Bed was comfortable, the staff very friendly, and the location was close to West Lake.

The hotel’s location was great and the staff were also helpful.

Good location, nice staff and clean, spacious room