A dreadful experience. I sent an email to the General Manager on 17/7 and as I haven't even had an acknowledgment from him, I now intend making the problems public. To start - The room was a superior one - without a chair to sit on either at the desk space or the dressing table. Followed by the dining experience - the tables were very sticky (so much so that a birthday card, in an envelope, had to be prised off the table). There were supposed to be three menu options - Groupon, Table D'Hote or A La Carte - only the former was available due to 'a new chef who can only cope with one menu' There was no Wainwrights, no Sauvgnon Blanc, no Merlot Receptionist apologised when we checked out but made no effort, at that time, to make contact with someone in authority.
Totally ignored by restaurant staff. Had to visit kitchens twice to try and get their assistance. Still no one came out to serve me. Had to eat out in the end. Problem with drains in bathroom. Couldn’t shower due to sewerage smell. Came back after they’d agreed to try and move me or fix the problem. Came back after eating out to find reception closed. Went back to the room to find naked man in the room. Member of staff had decided to use it. Don’t know who was shocked more. Eventually found receptionist elsewhere in the hotel who moved to me to another room some three hours after checking in. 23.00hrs Faulty Towers eat your heart out Room 213 then 103
Location peacefull except for wedding guests and karaoke till midnight need a car to get about we weren’t there to travel about just for a quiet break unfortunately 5hrs stuck on motorway due to tanker on fire took edge off it but enjoyed
Our hotel was in a great location for getting out and about. Plenty of places to visit. It's a great shame that Helmshore textile mill is not receiving funding to re-open. We had many great meal in the Royal Oak pub in Riley green we highly recommend a visit.
Fire alarm kept going off around 2am in the morning the young night porter was unable to isolate it so was going on and off for a long time which not only disturbed our sleep it was quite a worry as they were not able to locate the problem. Fire drill was NOT put into action just told it was a false alarm after what seemed an age.
The rooms were comfortable and very clean.The staff were friendly and efficient. We would have liked to check in earlier as we had had a long journey but the 'check in is at 2! The spa treatments are excellent value for money