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Outstanding customer service and staff at the hotel and at the restaurant and amazing heated swimming pool and beautiful outdoor facility. The hotel restaurant across the street was delicious. We ate there every day for lunch and dinner. Excellent staff, extremely attentive, kid friendly, serviceable and accomodating! Rooms were very clean. Convenient underground parking. The hotel and restaurant is family owned and the owners are always present on the property and made sure every guest is well taken care of. Would love to come back again! Thank you for an amazing stay!

Extremely rude host and a very disappointing experience. We stayed at this accommodation on 24/12 after an extremely exhausting day, traveling with a baby, in very cold weather and heavy snowfall. We arrived around 9:00 p.m. and waited at the entrance for someone to assist us. When the host appeared, instead of first guiding us on where to park, he asked us to go inside immediately for check-in, leaving the rest of the family in the car, in the snow and cold. During check-in, the two ID cards I had with me were not sufficient, and we were asked to go back outside to the car again to bring the rest. Additionally, we were informed that the “free private parking” advertised on the property’s page was not actually free, but cost €5 per day for each car. Alternatively, we were told to park on the street, despite a sign clearly prohibiting parking. After completing check-in, we had to walk from floor -1 to the 3rd floor using the stairs, as the property does not have an elevator, which is very inconvenient when traveling with a child and luggage. Breakfast was below average, with very limited options. The most serious issue occurred in one of the two rooms: the duvet was extremely dirty, with visible yellow stains all over it. We immediately contacted the host requesting a replacement. Although he read the message, he never replied. When we called him from a different phone number, he told us that he could not change it and that it would be replaced the next day. We were forced to sleep using a duvet in an unacceptable and unhygienic condition. On the day of check-out, the host remained in the parking area for about 20 minutes while we were unloading our luggage, waiting to be paid for the parking, behaving as if supervising us. Payment should normally be made at the reception, not in the parking area. Furthermore, he did not intend to issue a receipt unless we explicitly asked for one.

The service at the front desk was great when we arrived (somewhat oddly, there was nobody around at night or in the morning so we just left our key at the desk when we left). All our questions got answered quickly and we got great advice about parking and restaurants nearby. The room was great for the price and had everything we needed, the bathroom even seemed recently remodeled. The furniture wasn't quite as new but it was still comfortable for us!

Very helpful staff. Wonderful breakfast. Located right in the center of the old town.

Great location,nice room,breakfast was great.

The personal was very lovely with me, all the hotel was very prepared to receive the Fausto Coppi's Granfondo cycling people, also they offered a very early breakfast for riders (05:00 am...) More away than cycling event, the hotel is very near the center (via Roma), and they have a beautifil terrace to admire Cuneo.

Marco and his family were amazing hosts helping us when our grandaughter fell and sprained her ankle. Food was fabulous.

the location was perfect as it was close to the station and a short walk from the main shopping streets. The hotel room was clean, had all the necessary comforts and free bottles of water from the fridge. The front desk lady was really helpful and accommodating. I would definitely recommend this hotel to anyone looking to visit Cuneo.

Nice room, clean, and spacious

The room was very spacious and modern with everything one could want. The enormous locked garage was perfect for my motorcycle. The friendly staff was helpful, despite my lack of Italian.