What an amazing place to visit. The Ryokan was the best part of our trip to Japan. The family that runs it were so lovely. We stayed in september when it was quiet and we had the whole place to ourselves which meant we could use the outdoor private onsen whenever we wanted. The traditional breakfast they provided was diferent but amazing, so much variety. Even the restaurants they recommended were great. We loved everything about the town and hotel. Perfect place to stay, very highly recommended. Thank you so much.

The room was spacious and clean, and felt very traditional Japanese. The onsen at the hotel was amazing to relax in after skiing. The location was good as it is easy to get to shiga kogen by bus, but the town itself had very few plAces to get a decent meal and is not necessarily geared toward tourism (though this can be nice in its own way) the meals at the hotel were traditional Japanese style and delicious! Most of all the people running the hotel were so sweet and helpful. We felt very at home.

Everything in the local area is closed when it gets dark since it's such a small town. It's great that the hotel provides dinner and it's even more fun to experience the traditional lifestyle. There are only six rooms available, so it's quiet and the staff are very accommodating. The staff is super friendly and shares information about the local area for a learning trip. It's also a very quick walk to the Monkey Park which allows for easy access before the crowds arrive.

The best part about Wafo No Yado Masuya are the people running it. Among the most gracious people I have ever met. They were attentive and kind all the time. The other big plus is the onsen located in the hotel and guests have free access. The food was also terrific. Just take note that you have to order in advance because they prepare everything fresh. The hotel also has a one-way shuttle to the Snow Monkey park and frequent shuttles to Yudanaka station

The hotel is very well situated in the middle of all the ski fields. The staff were all so friendly and helpful. The Japanese food was five star and we ate like kings. The massage chairs were a godsend at the end of a days skiiing, as was the on-site Onsen. The western beds and rooms were very comfortable and overall, the hotel facilities were ideal for a week in the snow.

It was my first time in Japan with 7 adults and 2 kids. We arrived very late in Nagano. Called Hotel to informed. The Family that runs the hotel waited patiently for our arrival. They even fetched us at the train station. Very humble and very nice family. They drove us to Snow Monkey park and nearby supermarket. I will definitely come back to this Hotel.

The manager was very helpful and drove us to the bus station twice and to another ski area since the area by the hotel was not open. The food was a good mix of Japanese and Western food and there was local micro brew beers available for purchase. I will stay at the hotel again when I visit Shiga Kogen in the future.

- onsen / rotenburo (there is one inside and one outside; they switch genders daily so men and women can use the onsen outside depending on the time) - we were brought and picked up by the hotel owners when we went to visit the snow monkeys (thank you again!) - vegetarian breakfast available - beautiful garden

The property is set right near ski slopes and when there is good snow you can ski right to the hotel. We were there at the end of the season (mid-April) so the skiing was limited but we had a great time. The staff we AMAZING!! So friendly and helpful. Fully committed to excellence!

onsens are nice. and we saw giant snow piles hiehie in the hotel garden. also you can make snowman in onsen. the hotel boss feels like he want try to avoid talking in english as much as possible hahaha. but he is actually very nice, and sent us to monkey park for free.

The staff made the simple hotel feel like a 5 star experience. They picked us up from the property, drove us back and forth to the monkey park and then dropped us off back at the train station. The onsen was relaxing and not crowded, with an outside bit as well.

The hosts are amazing. They are so helpful and kind. The food is the best we had in Japan and excellent value for money. The hotel is so peaceful in the forest and the snow was wonderful too. We will definitely come back to hotel Astoria.

The outdoors onsen is clean and nice. The roof top kamakura bar is lovely place for a drink at night. The hotel is 7 mins walk from station. The hotel shuttle picked us from the station and sent us to the monkey park the following day.

Very friendly staff Great location for snow monkeys Has gift store where you can purchase wine etc Has private onsen Has snow boots for free hire 5 star hotel and experience

All the members from Shibu Hotel were super attencious and very kind!! It was really fantastic to meet people like this.

Beautiful hotel with great service.

Very cozy hotel.

The private hot spring bath in the room. The complimentary pick up from the train station as well as the drop off to the train station and the snow monkeys park. The authentic Japanese cuisine.

Staff came out into the rain to greet us even though we were late. Also had dinner all ready and helped us clean the wheels on our luggage.

这里去滑雪很方便. 离雪具店、公交站、滑雪缆车都很近。这是一家家族经营的旅店，餐食特别用心，总给人惊喜，量很大，整个旅店氛围很好，干净整洁，店主一家人非常友好，容易交流和沟通！很难想象一家人会把这么大的旅馆经营得这么好！也是体验文化的一部分。