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Hello. We would like to inform you that we are very dissatisfied with our stay at the hotel. When we arrived on the first night, there was no hot water. The room is in a very bad condition overall. Several things are worn out or almost broken, the room is not clean, there are cobwebs, the beds are very bad and you can clearly feel the bumps in the mattress. The pillows are very hard and uncomfortable, and the roller blinds are broken and cannot be raised. If you open the window, there is so much noise outside that it is very difficult to sleep. In addition, there are flies in the room all the time and there is no proper ventilation. The room has not been cleaned once in four days. This is unacceptable. The bathroom has also been a problem. After a shower, the floor is constantly wet and we believe there may be a leak or a problem with the drain because the water does not drain properly. So I had to take extra towels myself and put them on the floor so that it would not be dangerous to walk on. This is especially important as my partner is disabled and cannot risk slipping on the wet bathroom floor. I also had to take an extra blanket as the bed was so hard and uncomfortable that you could clearly feel the mattress. I did this because it was impossible to contact the staff when we needed help. I later informed the staff that I had taken extra towels and a blanket from other rooms because it was necessary. Furthermore, the rooms have a very strong smell of tobacco and even the towels smell of tobacco. Several of the towels have stains and look dirty, even after they are supposed to have been washed. This gives a very bad impression and we cannot be sure that they have actually been washed properly. My partner has already paid for his stay for 5 days and I am paying as an extra person. Given the circumstances we have encountered, we want to leave today as soon as possible.