Content standards
Guest reviews standards
Each review score is between 1 and 10.
To get the overall score that you see on Booking.com, we add up all the review scores we’ve received and divide that total by the number of review scores.
Additionally, guests can give separate ‘subscores’ for specific travel experience aspects, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi.
Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through Booking.com if you stayed there or if you arrived at the accommodation but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to Booking.com. If we find any, we delete them and, if necessary, take action against whoever is responsible. Anyone who spots something problematic can always report it to our Customer Service team and our Fraud team will investigate.
We don’t publish reviews that breach our guidelines on:
Dangerous and disrespectful content
Hate, discrimination and harassment speech
Violent, offensive and restricted content
Animal cruelty
Content of a sexual nature
Image and editorial guidelines
Intellectual property, privacy and confidential data
Spam, misleading content and deceptive practices
Commercial content
Non-stayed reservations
To make sure reviews are relevant, we may only accept reviews that are submitted within three months of checking out and we may stop showing reviews once they’re 36 months old – or if the accommodation has a change of ownership.
An accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors, like what language a review is in, whether it’s just a rating or contains comments as well, etc.
If you like, you can sort and/or filter them by date, review score, etc.
We sometimes show external review scores from other well-known travel websites, but we always make it clear when we do this.
Reviews may contain translations powered by Google, not Booking.com. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
