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Did you receive a reward offer on our website, app, in an email, by direct mail or from one of our partners? Congrats, make sure you follow these steps:
We pay rewards back after your stay. We’ll completely finalise your eligibility after your checkout date.
You can do this anytime, even after you’ve checked out of your accommodation:
We’ll add your reward back on your card 30-60 days after your checkout date.
You don’t need to sign in to your Booking.com account to claim your reward – just make sure that you book using the email address associated with your account. You’ll automatically receive your reward back after we verify your stay with the property. This should happen 30-60 days after you check out.
Direct mail/Booking.com partner
In either case, when you land on Booking.com, you’ll see your reward offer.
We’re still working on it! In the meantime, we’ll send you an email when we’ve started processing your reward – right after your checkout date. Another will follow once your reward is confirmed – approximately 30 days after your trip.
Remember, your bank may also take extra time after these 30-60 days to process your reward.
It is also possible to use a Visa debit card or MasterCard debit card instead. At the moment, you will not be able to receive a reward without one of these cards.
If you unsubscribe from our email newsletters you will also be unsubscribed from our direct mail.
No, you are only eligible to receive a reward if you applied an offer while making your booking. A reward offer cannot be applied retroactively after you’ve confirmed your booking.
Some reward offers are sent by email or received offline, but others only appear while you browse our website. These are often limited time offers. If you navigate away from the page without interacting with an offer, you may not be able to get it back.