The staff were excellent, particularly Stephen who looked after us every day and Jeff in the bar. The food was fantastic and the chefs were very friendly.
Our "tent" (it was as good as any 5* hotel so I can't really call it a tent) had glass walls with a lovely view onto the river. Everything felt very safe.
We asked the hotel to book a driver for us to collect us from Nairobi and bring us on safari every day. His name is Benson and he was absolutely brilliant. A really nice guy with a really good knowledge of the area, can't recommend him enough!