Grand Heights Hotel Apartments reserves the right to temporarily hold an amount prior to arrival.

Guests are required to present a valid GCC identification card (original), passport (original) or Emirates ID (original) upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

We are incredibly excited to have your furry friends stay with us. To ensure that you,

your pets, and others have a wonderful experience, kindly take note of the following:

• Pets must weigh less than 20 kg; pets above the requirement are at the hotel’s discretion.

• Pets are only allowed on designated floors. Kindly ensure that you book the appropriate room.

• Pets are only allowed in designated pet-friendly rooms and public spaces.

• Guests are to control their pets inside the room to avoid disruption and damage.

• Ensure your pets are on leashes outside the room, as other animals are on the property.

• Pet parents are responsible for cleaning up after their pets.

• Pet parents are responsible for any damage to the room or the hotel.

• An additional cost of AED 75 per pet per night is applicable.

• We allow a maximum of one pet per room or two small pets per unit.

• A non-refundable pet fee of AED 250 will be charged to your account on arrival.

• Guests agree to pay additional cleaning or repair bills (if required).

• If you want to walk your pet, it should be outside the hotel, and kindly use disposable bags.

• Housekeeping and maintenance services will commence when the room is vacant.

• Housekeeping will conduct a quick inspection during check-out.

• In an emergency, pets must be accompanied by the guest and follow evacuation instructions.

• One of our staff will call you 24 hours before arrival in case you have further questions.

• Kindly ensure your pet is always on its best behaviour out of respect for everyone’s comfort.

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