Hotel
Travel Sustainable property

Mercure Melbourne Caroline Springs

10-20 Lake Street, 3023 Caroline Springs, Australia – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.2
Very Good
558 reviews

Facilities great, room was huge ,bed comfortable and the breakfast was fantastic

Neil Australia

Large room with plenty of space in the room and ensuite.

Craig Australia

I liked the amenities that came with the place. It was also very spacious. Easy check in.

Fitu Australia

The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.

Graham Australia

The location was just right for where I needed to go. Room was clean and very spacious. Booked a room that had the view of the lake so that was a plus. Bathroom was big! The breakfast included in the room stay although limited in choices was very good and filling enough to last you the day. Another advantage was the mall right across the hotel.

Marissa Philippines

Good parking easy access, nice restaurants and bars on site and in near proximity

Ron New Zealand

Quick and easy check-in, clean spacious room and friendly service.

Janelle Australia

Checking staff are lovely room service staff wonderful the bed was comfortable the room was light and airy then dark for a nanny nap during the day breakfast was lovely couldn't be happier

Tesi Australia

the staff and the cleanliness. the man who checked us in was so friendly and helpful, we checked in quite late after the air show and he was up beat, friendly and helpful, its lovely to be greated and treated with in such a lovely manner

Kol Australia

Room was spacious, bed was very comfortable and great shower. Staff were very friendly and helpful. Meal in the Bistro was excellent.

Cheryl Australia
8.2
Very Good
558 reviews
  • What guests loved the most:
  • “Facilities great, room was huge ,bed comfortable and the breakfast was fantastic”
    Neil Neil Australia Australia
  • “Large room with plenty of space in the room and ensuite.”
    Craig Craig Australia Australia
  • “I liked the amenities that came with the place. It was also very spacious. Easy check in.”
    Fitu Fitu Australia Australia
  • “The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.”
    Graham Graham Australia Australia
  • “The location was just right for where I needed to go. Room was clean and very spacious. Booked a room that had the view of the lake so that was a plus. Bathroom was big!”
    Marissa Marissa Philippines Philippines
  • “Good parking easy access, nice restaurants and bars on site and in near proximity”
    Ron Ron New Zealand New Zealand
  • “Quick and easy check-in, clean spacious room and friendly service.”
    Janelle Janelle Australia Australia
  • “Checking staff are lovely room service staff wonderful the bed was comfortable the room was light and airy then dark for a nanny nap during the day breakfast was lovely couldn't be happier”
    Tesi Tesi Australia Australia
  • “the staff and the cleanliness. the man who checked us in was so friendly and helpful, we checked in quite late after the air show and he was up beat, friendly and helpful, its lovely to be greated and...”
    Kol Kol Australia Australia
  • “Room was spacious, bed was very comfortable and great shower. Staff were very friendly and helpful. Meal in the Bistro was excellent.”
    Cheryl Cheryl Australia Australia

Categories:

  • Staff 8.6
  • Facilities 8.5
  • Cleanliness 8.7
  • Comfort 8.7
  • Value for money 8.1
  • Location 8.6
High score for Caroline Springs
Lake view
Swimming pool
Washing machine
Balcony
Free parking
Air conditioning
Private Bathroom
24-hour front desk
Key card access
Daily housekeeping

Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness center.

All air-conditioned rooms include a work desk, mini-bar and tea and coffee making facilities. All guests receive free covered parking.

You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available.

Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 6.2 mi from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Mercure Melbourne Caroline Springs has been welcoming Booking.com guests since May 6, 2011
 Hotel chain/brand: Mercure

Show me more
Most popular amenities
Indoor swimming pool
Non-smoking rooms
Spa
Fitness center
Room service
Facilities for disabled guests
Westwaters Cafe
Tea/Coffee Maker in All Rooms
Bar

Property Highlights

Top Location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 394 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
8.6
Facilities
8.5
Cleanliness
8.7
Comfort
8.7
Value for money
8.1
Location
8.6
High score for Caroline Springs
Select topics to read reviews:

See what guests loved the most:

  • Neil
    AustraliaAustralia
    “Facilities great, room was huge ,bed comfortable and the breakfast was fantastic”
  • Craig
    AustraliaAustralia
    “Large room with plenty of space in the room and ensuite.”
  • Fitu
    AustraliaAustralia
    “I liked the amenities that came with the place. It was also very spacious. Easy check in.”
  • Graham
    AustraliaAustralia
    “The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.”
  • Marissa
    PhilippinesPhilippines
    “The location was just right for where I needed to go. Room was clean and very spacious. Booked a room that had the view of the lake so that was a plus. Bathroom was big! The breakfast included in the room stay although limited in choices was very...”
  • Ron
    New ZealandNew Zealand
    “Good parking easy access, nice restaurants and bars on site and in near proximity”
  • Janelle
    AustraliaAustralia
    “Quick and easy check-in, clean spacious room and friendly service.”
  • Tesi
    AustraliaAustralia
    “Checking staff are lovely room service staff wonderful the bed was comfortable the room was light and airy then dark for a nanny nap during the day breakfast was lovely couldn't be happier”
  • Kol
    AustraliaAustralia
    “the staff and the cleanliness. the man who checked us in was so friendly and helpful, we checked in quite late after the air show and he was up beat, friendly and helpful, its lovely to be greated and treated with in such a lovely manner”
  • Cheryl
    AustraliaAustralia
    “Room was spacious, bed was very comfortable and great shower. Staff were very friendly and helpful. Meal in the Bistro was excellent.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Dose this room have a Balcony
    Yes, all rooms have a balcony
    Answered on 23 August 2022
  • Do you have rooms with a spa bath
    Thank you for the enquiry. There are no rooms with SPA bath in our property. Thank you, Guest Services
    Answered on 28 November 2020
  • hi.do you have twin rooms
    Yes, we do have twin rooms.
    Answered on 3 June 2022
  • hi, do you offer smoking rooms with lake side veiw?
    Hi, Thank you for your enquiry. All of our rooms are Non-smoking rooms.
    Answered on 3 June 2022
  • Hi there, Do you have any parking available?
    Hi, Thank you for your enquiry. Yes we do have a separate car park available for the guests.
    Answered on 3 June 2022
  • Still looking?
Hotel area info *
2 Restaurants On Site

    Westwaters Cafe

    Open for: Breakfast, Lunch, Dinner

    Menu: À la carte

    Westwaters a la carte Bistro

    Open for: Lunch, Dinner

    Menu: À la carte

Amenities of Mercure Melbourne Caroline Springs
Most popular amenities
Indoor swimming pool
Non-smoking rooms
Spa
Fitness center
Room service
Facilities for disabled guests
Westwaters Cafe
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Temporary art galleries
    Additional chargeOff-site
  • Pool table
    Additional charge
  • Playground
  • Casino
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Kids' meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and charges apply.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Private entrance
  • Laptop safe
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Pool/Beach towels
Spa
  • Fitness
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
Languages Spoken
  • English

House rules

Mercure Melbourne Caroline Springs takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 10:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of AUD 250 is required on arrival. That's about 166.11USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
AUD 0 per child, per night
2 years old
Crib upon request
AUD 0 per child, per night
Extra bed upon request
AUD 44 per child, per night
3+ years
Extra bed upon request
AUD 44 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Mercure Melbourne Caroline Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges. Cash or debit cards are not acceptable forms of payment.

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 250 is required on arrival. That's about 166.11USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mercure Melbourne Caroline Springs

  • Check-in at Mercure Melbourne Caroline Springs is from 2:00 PM, and check-out is until 10:00 AM.

  • Mercure Melbourne Caroline Springs offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Massage
    • Playground
    • Pool table
    • Casino
    • Live music/Performance
    • Fitness
    • Swimming pool
    • Temporary art galleries
    • Live sports events (broadcast)

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Melbourne Caroline Springs on this page.

  • The prices at Mercure Melbourne Caroline Springs may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Mercure Melbourne Caroline Springs is 1.1 miles from the center of Caroline Springs.

  • Mercure Melbourne Caroline Springs has 2 restaurants:

    • Westwaters Cafe
    • Westwaters a la carte Bistro

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Mercure Melbourne Caroline Springs is popular with guests booking family stays.

  • Room options at Mercure Melbourne Caroline Springs include:

    • Triple
    • Apartment
    • Double

  • Guests staying at Mercure Melbourne Caroline Springs can enjoy a highly-rated breakfast during their stay (guest review score: 7.2).

    Breakfast option(s) include:

    • À la carte