Hotel
Travel Sustainable property

Mercure Melbourne Caroline Springs

10-20 Lake Street, 3023 Caroline Springs, Australia – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.2
Very Good
614 reviews

Hotel location was very convenient for us as we had to travel to Derrimut the next day - 20min drive. The room was clean & was adequate. Bed was comfortable. Breakfast was al la carte with a small selection of food. Room rate including breakfast was very good.

Rodney Australia

Facilities great, room was huge ,bed comfortable and the breakfast was fantastic

Neil Australia

Large room with plenty of space in the room and ensuite.

Craig Australia

I liked the amenities that came with the place. It was also very spacious. Easy check in.

Fitu Australia

The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.

Graham Australia

I loved the swimming pool and spa,I treated myself to after check in,and in the morning before check out!

Jason Australia

Everything was above the average . Happy with it and will definitely be back when in Melbourne

Ryley Australia

Had everything close to u so u didn't have to travel far

Wilson Australia

* comfortable beds * beautiful bathrooms with beautiful big shower rose * total blockout for sleep * good noise insulation between rooms * friendly helpful staff * very clean * breakfast package * free parking * lake * proximity to shopping centre * flexibility and service in promptly moving us to the other side of hotel where it was quiet when the council without notice were doing all night bitumen works right out front of the hotel * pool and spa and gym great * live band on Saturday night

Kennedy Australia

Modern, huge rooms. Friendly and helpful staff. Great breakfast

Green Australia
8.2
Very Good
614 reviews
  • What guests loved the most:
  • “Hotel location was very convenient for us as we had to travel to Derrimut the next day - 20min drive. The room was clean & was adequate. Bed was comfortable.”
    Rodney Rodney Australia Australia
  • “Facilities great, room was huge ,bed comfortable and the breakfast was fantastic”
    Neil Neil Australia Australia
  • “Large room with plenty of space in the room and ensuite.”
    Craig Craig Australia Australia
  • “I liked the amenities that came with the place. It was also very spacious. Easy check in.”
    Fitu Fitu Australia Australia
  • “The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.”
    Graham Graham Australia Australia
  • “I loved the swimming pool and spa,I treated myself to after check in,and in the morning before check out!”
    Jason Jason Australia Australia
  • “Everything was above the average . Happy with it and will definitely be back when in Melbourne”
    Ryley Ryley Australia Australia
  • “Had everything close to u so u didn't have to travel far”
    Wilson Wilson Australia Australia
  • “* comfortable beds * beautiful bathrooms with beautiful big shower rose * total blockout for sleep * good noise insulation between rooms * friendly helpful staff * very clean * breakfast package *...”
    Kennedy Kennedy Australia Australia
  • “Modern, huge rooms. Friendly and helpful staff. Great breakfast”
    Green Green Australia Australia

Categories:

  • Staff8.6
  • Facilities 8.6
  • Cleanliness 8.7
  • Comfort 8.7
  • Value for money8.0
  • Location 8.6
High score for Caroline Springs
8.2
Very Good
614 reviews
Categories:
Staff
8.6
Facilities
8.6
Cleanliness
8.7
Comfort
8.7
Value for money
8.0
Location
8.6
High score for Caroline Springs
Filters
Lake view
Indoor swimming pool
Washing machine
Balcony
Free parking
Air conditioning
Private Bathroom
24-hour front desk
Key card access
Daily housekeeping

Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness center.

All air-conditioned rooms include a work desk, mini-bar and tea and coffee making facilities. All guests receive free covered parking.

You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available.

Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 6.2 mi from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Mercure Melbourne Caroline Springs has been welcoming Booking.com guests since May 6, 2011
Hotel chain/brand:
Mercure

Show me more
Most popular amenities
Indoor swimming pool
Non-smoking rooms
Spa
Fitness center
Facilities for disabled guests
Room service
WiFi in all areas
Tea/Coffee Maker in All Rooms
Bar

Property Highlights

Top Location: Highly rated by recent guests (8.6)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Saved to 405 lists

Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Guest reviews
Categories:
Staff
8.6
Facilities
8.6
Cleanliness
8.7
Comfort
8.7
Value for money
8.0
Location
8.6
High score for Caroline Springs
Select topics to read reviews:

See what guests loved the most:

  • Rodney
    AustraliaAustralia
    “Hotel location was very convenient for us as we had to travel to Derrimut the next day - 20min drive. The room was clean & was adequate. Bed was comfortable. Breakfast was al la carte with a small selection of food. Room rate including breakfast...”
  • Neil
    AustraliaAustralia
    “Facilities great, room was huge ,bed comfortable and the breakfast was fantastic”
  • Craig
    AustraliaAustralia
    “Large room with plenty of space in the room and ensuite.”
  • Fitu
    AustraliaAustralia
    “I liked the amenities that came with the place. It was also very spacious. Easy check in.”
  • Graham
    AustraliaAustralia
    “The staff were exceptional. The hotel was closed due to the Covid-19 travel restrictions, and the staff phoned me to let me know not to come right now. thanks for the call.”
  • J
    Jason
    AustraliaAustralia
    “I loved the swimming pool and spa,I treated myself to after check in,and in the morning before check out!”
  • Ryley
    AustraliaAustralia
    “Everything was above the average . Happy with it and will definitely be back when in Melbourne”
  • Wilson
    AustraliaAustralia
    “Had everything close to u so u didn't have to travel far”
  • Kennedy
    AustraliaAustralia
    “* comfortable beds * beautiful bathrooms with beautiful big shower rose * total blockout for sleep * good noise insulation between rooms * friendly helpful staff * very clean * breakfast package * free parking * lake * proximity to shopping...”
  • Green
    AustraliaAustralia
    “Modern, huge rooms. Friendly and helpful staff. Great breakfast”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Dose this room have a Balcony
    Yes, all rooms have a balcony
    Answered on 23 August 2022
  • Do you have rooms with a spa bath
    Thank you for the enquiry. There are no rooms with SPA bath in our property. Thank you, Guest Services
    Answered on 28 November 2020
  • hi.do you have twin rooms
    Yes, we do have twin rooms.
    Answered on 3 June 2022
  • hi, do you offer smoking rooms with lake side veiw?
    Hi, Thank you for your enquiry. All of our rooms are Non-smoking rooms.
    Answered on 3 June 2022
  • Hi there, Do you have any parking available?
    Hi, Thank you for your enquiry. Yes we do have a separate car park available for the guests.
    Answered on 3 June 2022
  • Still looking?
Hotel area info *
Restaurants
2 Restaurants On Site
  • Westwaters Cafe
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
  • Westwaters a la carte Bistro
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern
Amenities of Mercure Melbourne Caroline Springs
Great facilities! Review score, 8.5
Most popular amenities
Indoor swimming pool
Non-smoking rooms
Spa
Fitness center
Facilities for disabled guests
Room service
WiFi in all areas
Tea/Coffee Maker in All Rooms
Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
Activities
  • Live sports events (broadcast)
  • Live music/Performance
  • Temporary art galleries
    Additional chargeOff-site
  • Pool table
    Additional charge
  • Playground
  • Casino
Living Area
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Kids' meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and charges apply.
Parking
Free private parking is available on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Front Desk Services
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Private entrance
  • Laptop safe
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Pool/Beach towels
Spa
  • Fitness
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
  • Fitness center
Languages Spoken
  • English

House rules

Mercure Melbourne Caroline Springs takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of AUD 250 is required on arrival. That's about 165.34USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
AUD 0 per child, per night
2 years old
Crib upon request
AUD 0 per child, per night
Extra bed upon request
AUD 44 per child, per night
3+ years
Extra bed upon request
AUD 44 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Cash Mercure Melbourne Caroline Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that there is a 1.5% surcharge when you pay with a credit card at the hotel.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges. Cash or debit cards are not acceptable forms of payment.

You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 250 is required on arrival. That's about 165.34USD. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Mercure Melbourne Caroline Springs

  • Check-in at Mercure Melbourne Caroline Springs is from 2:00 PM, and check-out is until 10:00 AM.

  • Mercure Melbourne Caroline Springs has 2 restaurants:

    • Westwaters a la carte Bistro
    • Westwaters Cafe

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Mercure Melbourne Caroline Springs is 1.1 miles from the center of Caroline Springs.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Mercure Melbourne Caroline Springs on this page.

  • Yes, Mercure Melbourne Caroline Springs is popular with guests booking family stays.

  • The prices at Mercure Melbourne Caroline Springs may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Mercure Melbourne Caroline Springs include:

    • Triple
    • Apartment
    • Double

  • Mercure Melbourne Caroline Springs offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Massage
    • Playground
    • Pool table
    • Casino
    • Live music/Performance
    • Fitness
    • Swimming pool
    • Temporary art galleries
    • Live sports events (broadcast)