- Damage Deposit Requirement: Before your stay, please be aware that a damage deposit is required when booking this property. This is a refundable deposit. After a successful checkout and inspection of the property, the deposit will be returned to you. The deposit should be reflected in your bank within 10 business days. We can provide a receipt if needed. - Change of Booking Dates: If you would like to make changes to your booking date, please note that we do not allow any changes to reservations within 20 days of your check-in date. - Cancellation: If you wish to cancel your booking, please follow the cancellation policy. - Second Key Request: During your stay, you will receive one complete set of keys. If you would like to request a second set, we will provide it if available, subject to a deposit requirement. - NO Front Desk Service: Please ensure that you carry your keys with you when leaving the apartment. As we don't have Front Desk Service in the building, any Call-out service to Deliver Key may incur a Fee requirement. - Baby Cot: We will provide you with a travel cot. Because of safety and allergy issues, Please bring your own baby bedding and Baby personal items. （ Baby Bath Towels, Soft cushions, Quilts, Sheets and Pillows) Thanks！ - Welcome Pack : The room includes a Welcome Pack containing: shampoo, conditioner, body wash, hand soap liquid and 2* toilet paper rolls in each Bathroom. If you require additional essentials, please order them in advance (Extra fees may apply) or bring your own. Thanks. - KEY PICK UP: Due to security precautions, the Downtown gate remains closed. You may follow the crowd to enter or exit the gate. If the wait time is too long, you can request assistance from the front desk to open the gate for you.