Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola elevator station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cozy ambiance. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cozy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, custom-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily program with a variety of amusing activities and games. The hotel can organize airport pick-up and drop-off from Sofia and Thessaloniki International Airport.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property highlights

Located in the best-rated area in Bansko, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Full English/Irish, Vegetarian, Vegan, Gluten-free, Buffet

Private parking at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
9.3
Cleanliness
9.4
Comfort
9.4
Value for money
8.6
Location
9.7
Free Wifi
8.5
High score for Bansko
Select topics to read reviews:

See what guests loved the most:

  • Yoel
    Israel Israel
    Spa, breakfast and rooms are fantastic. All facilities are very clean. Proximity to gondola lifts is super convenient.
  • Tigran
    United States of America United States of America
    My 5th time here, and it never disappoints me! The best Location! The Best Service The Best Staff The Best Breakfast ( better than you can ever imagine! ) The Best Spa facilities The Best treatments! Amazing spacious rooms, with gorgeous...
  • Doyno
    Bulgaria Bulgaria
    Clean and comfortable rooms. The staff is extra friendly. An electric charger is available in the parking.

Hotel area info

Restaurants
2 Restaurants On Site

  • The Gallery Restaurant
    • Cuisine
      European
    • Ambience
      Family-friendly
  • Come Prima Restaurant
    • Cuisine
      Mediterranean
    • Ambience
      Family-friendly • Romantic

Amenities of Kempinski Hotel Grand Arena Bansko
Great facilities! Review score, 9.3

Most popular amenities
  • 4 swimming pools
  • Spa
  • Private Parking
  • Free Wifi
  • Family rooms
  • 2 restaurants
  • Airport shuttle
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Bathtub
Outdoors
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
    Additional charge
  • Archery
    Off-site
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinners
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Tennis equipment
    Additional charge
  • Kids' club
  • Horseback riding
    Additional charge
  • Cycling
  • Hiking
    Additional charge
  • Pool table
    Additional charge
  • Skiing
  • Fishing
    Additional charge
  • Tennis court
    Additional charge
Media & Technology
  • Telephone
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not possible) and costs € 10 per day.
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
4 swimming pools
Pool 1 – indoor
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
Pool 2 – outdoor
  • Open all year
  • Pool with view
  • Heated pool
  • Pool/Beach towels
  • Pool cover
  • Beach chairs/Loungers
  • Beach umbrellas
Pool 3 – outdoor (kids)
  • Seasonal
  • Suitable for kids
  • Plunge pool
  • Pool/Beach towels
Pool 4 – outdoor
  • Seasonal
  • Pool with view
  • Pool/Beach towels
  • Pool cover
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Foot bath
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Light therapy
  • Body wrap
  • Body scrub
  • Body treatments
  • Hairstyling
  • Hair coloring
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Turkish/Steam Bath
    Additional charge
  • Massage
    Additional charge
  • Spa
  • Solarium
    Additional charge
  • Fitness center
  • Sauna
Languages Spoken
  • Bulgarian
  • English

House rules

Kempinski Hotel Grand Arena Bansko takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed on request. Charges may apply.

Mastercard Visa American Express Cash Kempinski Hotel Grand Arena Bansko accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card at any time after confirmation.

Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.

Please note that rates on 31 December 2023 include a compulsory New Year's Gala dinner for the number of people included in the reservation.

We can accommodate pets up to 10 kilos and charges will applied

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kempinski Hotel Grand Arena Bansko of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: Б3-ВБ3-746-А1

FAQs about Kempinski Hotel Grand Arena Bansko

  • Guests staying at Kempinski Hotel Grand Arena Bansko can enjoy a highly-rated breakfast during their stay (guest review score: 9.4).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Kempinski Hotel Grand Arena Bansko offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Pool table
    • Skiing
    • Tennis court
    • Fishing
    • Solarium
    • Kids' club
    • Horseback riding
    • Bike tours
    • Archery
    • Personal trainer
    • Bicycle rental
    • Happy hour
    • Swimming pool
    • Locker rooms
    • Tennis equipment
    • Cooking class
    • Beauty services
    • Walking tours
    • Facial treatments
    • Themed dinners
    • Waxing services
    • Tour or class about local culture
    • Makeup services
    • Hair treatments
    • Manicure
    • Pedicure
    • Haircut
    • Hair coloring
    • Hairstyling
    • Body treatments
    • Body scrub
    • Body wrap
    • Light therapy
    • Spa facilities
    • Steam room
    • Spa lounge/Relaxation area
    • Foot bath
    • Spa/Wellness packages
    • Massage chair
    • Fitness
    • Yoga classes
    • Fitness classes

  • Kempinski Hotel Grand Arena Bansko has 2 restaurants:

    • The Gallery Restaurant
    • Come Prima Restaurant

  • Check-in at Kempinski Hotel Grand Arena Bansko is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Kempinski Hotel Grand Arena Bansko may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at Kempinski Hotel Grand Arena Bansko include:

    • Triple
    • Twin

  • Kempinski Hotel Grand Arena Bansko is 0.8 miles from the center of Bansko. All distances are measured in straight lines. Actual travel distances may vary.