Dear Guest, We have 3 outdoor pools, the splash pool; middle sized pool and large one with pirate boat and slides. We heat all pools to temperatures from 22°C to 26°C, the large pool is always the coldest because it cools off fast. I like to recommend small wetsuits for the kids who love to run in and out of the water. It will protect them from the wind chill and sun. kind regards, Public relations department

Thanks for your mail yes, kids club is operational and family suite is very good for two adults plus one child

Yes we have Cots for all our clients! Of course it is possible! Kind regards Public Relations Department

Hi, 6 months - 2,99 years babyclub 3-5 Miniclub 6-8 MaxiClub 9-12 Junior Club

yes, always free cots for babys

Good afternoon, Thank you for your message. I am pleased to inform you that there are rooms with wooden floors. There are also a few without it. Kind regards.

Dear Guest, We have 3 outdoor pools, the splash pool; middle sized pool and large one with pirate boat and slides. We heat all pools to temperatures from 22°C to 26°C, the large pool is always the coldest because it cools off fast. I like to recommend small wetsuits for the kids who love to run in and out of the water. It will protect them from the wind chill and sun. We provide cots for all our guests with children with less than 2 years. In addition, at the Front Desk we can provide you with a cot, bathtub with thermometer and a changing mat, potties, child’s toilet seat, child's step, bottle warmer and blender. Regarding the baby food, we prepare vegetable and fruit purées. The purées need to be ordered at reception the day before and are included. Kind regards, Public Relations Department

Dear guest, Thank you very much for your question. At the moment this issue is uncertained. We will try our best according to the restrictions local health authorities.

Dear Guest, In reply to your query, we are serving the meals always as buffet service, where you can find a lot of different kind of products, for all diets options.

Dear Client. Half Board: our half board includes breakfast and dinner with the option to swap dinner for lunch getting the ticket at reception. Beverages( drinks including water) are only included for breakfast. Regarding the baby food which is free of charge. The purees need to be ordered at reception the day before. My colleagues will be happy to help you! We have 2 laundry rooms and offer laundry service. The washing and drying costs 3€ each, or you dry the clothes on the rack on your balcony. There is a dispenser for detergent (1€), but if you will wash more I would go to the supermarket and buy detergent. kind regards Public Relations Department

Dear guest, Our pools are open all year. Kind regards.

Dear Guest, The drinks are included in the All Inclusive option. Kind regards.

Dear Guest, We do have Wi-Fi in the whole complex. We heat all pools to temperatures from 22°C to 26°C, the large pool is always the coldest because it cools off fast. Best regards.

Dear Sir/Madame, Yes, the kitchen is provided with glasses, dishes, spoons and forks. By the way with small fridge, microwave, kettle and sink.

Yes, indeed, they both free of charge

Dear guest, there is only one Airport in Lanzarote. Thank you

Dear guest, There is a door between the bedroom and the living room that you can close but not lock. Kind regards.

Dear Guest, please add this request to your remarks whislt you are booking, and we will definitely do our best.

Dear Guest, We have a sleeping sofa in the living room of the family suite. We will prepare the sofa for the kids. Kind regards Public Relations Department

Dear Guest, Yes it is a Family Suite. you have a bedroom and the living room. the children normaly sleep in the living room. kind regards Katharina Reichrath Public relations department