Dear Valued Guest, Following to your questions earlier, please find below the detail information as requested. Children below 12 yoa is free accommodations when staying in the same room with their parents, up to a maximum of 2 children per room. For registered guests, complimentary buffet meals in the All Day Dining outlet is valid for children under 6 yoa ( maximum 2 children per room). For children above 6 yoa and below 12 yoa will be entitled to get a 50% discount on breakfast buffet. Thank you Regards, Debby Setiawaty Director of Communications

Dear Valued Guest, Please be informed that we have a quite non-smoking room with a pool view, high floor and twin-bed. However it is subject to availability upon arrival. Therefore, kindly provide us your stay period and we will mark your request. Shangri-La Hotel, Jakarta is about 2 KM to Grand Indonesia Mall or Thamrin City, or around 10 to 15 minutes by Taxi. However, we regret to inform you that we are not providing a shuttle service to the town center. Thank you Regards, Debby Setiawaty Director of Communications

Dear Valued Guest, Following to your questions, Yes our quarantine package already include 2x PCR test, 1 way airport pickup, and 3x meals per day. Please contact hotel directly for further information. Best Regards, Jovan - CSE

Dear Valued Guest, Following to your inquiry for quarantine, our lowest room category at Deluxe will cost at IDR 11,500,000 include 2x PCR test and airport pickup. for other room category please contact hotel direcly. Regards, Jovan Sinadia - CSE

Dear Valued Guest, Our swimming pool is remaining open with limited capacity. We are doing a daily maintenance to keep the chlorine level up to 3 ppm to ensure that there is no growth of any water born bacteria and safe for our guest. Thank you

Yes, our swimming pool and Aqua Playground are still open with limited capacity.

Dear Sir, We have Quarantine Package Deluxe Room at IDR 11,500,000 net (single occ) and IDR 14,000,000 net (double occ) per 5 nights include daily mealbox, daily laundry 5pcs, PCR test 2x, 1-way a'port trsf. Best regards, Rike/CS Shangri-La Jakarta

Dear Valued Guest, Following to your questions earlier, We do have quarantine room with balcony at 2 Bay Suite category. Best Regards, Jovan Sinadia Customer Sales Executive

Dear Valued Guest, Thank you for your interest to stay at Shangri-La Hotel, Jakarta. For a long term stay, we would like to advise you to stay at the Shangri-la Residences, Jakarta since they provide several studio room type that might suits your needs. For our guest's comfort, Shangri-La Hotel, Jakarta is not allowing pets in the hotel premises. However, Shangri-La Residences, Jakarta is still accepting cats (not dogs) to stay in the Residences area with terms and conditions apply. Thank you for your kind attention and we are looking forward to welcoming you soon. With Best Regards, Hans Martin Gfrei Resident Manager

Dear Valued Guest, Following to your questions, We have quarantine package which include 2x PCR test and 1 way airport pickup at IDR 11,500,000 for single occupancy. Please contact hotel directly for further information. Best Regards, Jovan - CSE

Seluruh fasilitas hotel dapat digunakan untuk tamu yang menginap. Untuk informasi lebih lanjut, silakan menghubungi Departemen Komunikasi kami.

Dear Sir, We have Suites with balconies: 2-Bay Suite (107sqm) , 3-Bay Suite (150sqm), Presidential Suite (370sqm). Booking should be made direct to hotel or through www.shangri-la.com. Best regards, Rike Oktaviani Shangri-La Jakarta

Dear Bapak/Ibu, Mohon kami informasikan bahwa fasilitas jacuzzi yang berada di Heatlh Club masih tutup selama pandemi sampai pemberitahuan laebih lanjut. Untuk kamar yang memiliki fasilitas jacuzzi ada di tipe kamar Presidential Suite. Terima Kasih.

Tamu yang terhormat, Untuk toilet di kamar hotel menggunakan menggunakan bidet. Terima kasih dan salam, Nefertiti Arsaqe Asst. Communications Manager

Terima kasih atas pesannya. Jika tamu booking untuk kamar dengan fasilitas Horizon Lounge di izinkan untuk menunggu di Horizon Lounge jika kamar belum siap. Terima kasih Ira Customer Sales

Dear Value Guest, For details of quarantine program please contact hotel directly via phone or email to reservations.slj@shangri-la.com Best regards, Jovan - CSE

Dear Valued Guest, Ukuran ranjang King 200x200, dan ukuran ranjang Twin 120x200. Tamu kamar Horizon mendapat akses Horizon Club Lounge, termasuk anak-anak. Anak dibawah 6 tahun mendapatkan sarapan gratis, dan anak 6 - 11 tahun 50% dari harga normal.

Dear Guest, Transportation from Soekarno-Hatta Airport to Hotel: - Taxi: Silver/ Bluebird (IDR 150,000 - 320,000 not including toll fee) - Airport Train: Drop off at BNI Sudirman Station at IDR 60,000 and continue with Taxi at IDR 30,000. Thank you

Dear Bapak/Ibu, Ya untuk tambahan extra bed bisa dipesan sebelum kedatangan namun ketersediannya tergantung pada saat kedatangan. Mohon informasi nomor reservasinya apabila anda ingin menambahkan extra bed selama menginap. Salam hormat, Jovan - CSE

Yes, we are one of several hotels in Jakarta which has received approval from the BNPB & PHRI to offer self-quarantine venues for International guest arrivals. The guests will remain in their assigned rooms at all times during their stay with us.