Hotel
 Hyatt Regency Hakone Resort and Spa

250-0408 Kanagawa, Hakone, Goura 1320, Japan – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.8
Excellent
270 reviews

Happy hour and breakfast were lovely. Hotel never felt crowded. Onsen facilities were high quality and also never felt crowded. Shuttle service very useful.

Stephanie Japan

Clean hotel and friendly, attentive staff. Rooms were big but a little dated.

April Japan

Great room size, selection of food, coupled with amazing service!

Beezaf Germany

I enjoyed the hospitality of all staffs and the comfortable room and spacious spa!! Also the lounge with high ceiling made me super relaxed! Wish I could go back soon!!

Ammie Japan

I had a great time at the Hyatt in Hakone. The hotel was accommodating - they managed to find room for me on the shuttle back to odawara station, and the service at breakfast and during the complimentary happy hour was great. My room was upgraded upon arrival and I had an incredible view of the mountains. I left well rested and fully recharged.

Anonymous Japan

Quality of meals, of service, the room, the drinks

Catherine France

Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.

Ruth Australia

Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station

Joanne United Kingdom

Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast

Esther Israel

Extremely helpful staff. Very useful shuttle bus and great food.

Nicky United Kingdom
8.8
Excellent
270 reviews
  • What guests loved the most:
  • “Happy hour and breakfast were lovely. Hotel never felt crowded. Onsen facilities were high quality and also never felt crowded. Shuttle service very useful.”
    Stephanie Stephanie Japan Japan
  • “Clean hotel and friendly, attentive staff. Rooms were big but a little dated.”
    April April Japan Japan
  • “Great room size, selection of food, coupled with amazing service!”
    Beezaf Beezaf Germany Germany
  • “I enjoyed the hospitality of all staffs and the comfortable room and spacious spa!! Also the lounge with high ceiling made me super relaxed! Wish I could go back soon!!”
    Ammie Ammie Japan Japan
  • “I had a great time at the Hyatt in Hakone. The hotel was accommodating - they managed to find room for me on the shuttle back to odawara station, and the service at breakfast and during the...”
    Japan Japan
  • “Quality of meals, of service, the room, the drinks”
    Catherine Catherine France France
  • “Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.”
    Ruth Ruth Australia Australia
  • “Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station”
    Joanne Joanne United Kingdom United Kingdom
  • “Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast”
    Esther Esther Israel Israel
  • “Extremely helpful staff. Very useful shuttle bus and great food.”
    Nicky Nicky United Kingdom United Kingdom

Categories:

  • Staff9.3
  • Facilities9.0
  • Cleanliness9.3
  • Comfort 9.4
  • Value for money7.6
  • Location8.4
  • Free WiFi8.6
High score for Hakone

Spacious rooms with a marble bath, 24-hour front desk and balconies overlooking Hakone’s natural beauty await guests at Hyatt Regency Hakone Resort and Spa in Gora. It features the area’s largest spa, 2 indoor hot-spring baths and free drinks at the log fireplace or outdoor courtyard. Free WiFi is offered in all areas.

Lit by mood lighting and offering panoramic windows, each room at Hyatt Regency Hakone Resort and Spa comes with a mini-bar, a window-side seating area and a coffee maker. All rooms feature a terrace or a balcony. Guests can watch blu-ray or satellite channels on the 40-inch flat-screen TV, and mineral water and a morning newspaper are provided.

The hotel is a 45-minute drive from JR Odawara Train Station, and offers free shuttles from the station at 12:15, 13:15 and 14:15 (shuttles from the hotel leave at 11:30, 12:15 and 13:15). Seats on the shuttle must be reserved in advance. Shuttles to/from Gora Station is also available from 10:00 to 18:30. Lake Ashi and Owakudani volcanic valley are both a 30-minute drive away, and the Hyatt provides free parking.

You can unwind with a reflexology treatment, massage or facial at Spa Izumi & Onsen Hakone, lounge at the library or simply enjoy the sun on the terrace.

Open for all meals, The Dining Room serves Western cuisine from an open kitchen and has a terrace with mountain views. Sushi is available in the evenings. A la carte lunch items and snacks can be found at the cozy Living Room.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

Hyatt Regency Hakone Resort and Spa has been welcoming Booking.com guests since May 17, 2012
 Hotel chain/brand: Hyatt Regency

Show me more

Most popular amenities

Non-smoking rooms
Free parking
Hot spring bath
Free WiFi
Spa
Facilities for disabled guests
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Top Location: Highly rated by recent guests (8.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free parking available at the hotel

Public Bath, ​Hot spring bath

Saved to 3428 lists

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4 reasons to choose Hyatt Regency Hakone Resort and Spa

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.8
Excellent · 270 reviews
Read all reviews
Categories:
  • Staff9.3
  • Facilities9.0
  • Cleanliness9.3
  • Comfort 9.4
  • Value for money7.6
  • Location8.4
  • Free WiFi8.6
High score for Hakone

Select topics to read reviews:

See what guests loved the most:

  • Stephanie
    JapanJapan
    “Happy hour and breakfast were lovely. Hotel never felt crowded. Onsen facilities were high quality and also never felt crowded. Shuttle service very useful.”
  • April
    JapanJapan
    “Clean hotel and friendly, attentive staff. Rooms were big but a little dated.”
  • Beezaf
    GermanyGermany
    “Great room size, selection of food, coupled with amazing service!”
  • Ammie
    JapanJapan
    “I enjoyed the hospitality of all staffs and the comfortable room and spacious spa!! Also the lounge with high ceiling made me super relaxed! Wish I could go back soon!!”
  • A
    Anonymous
    JapanJapan
    “I had a great time at the Hyatt in Hakone. The hotel was accommodating - they managed to find room for me on the shuttle back to odawara station, and the service at breakfast and during the complimentary happy hour was great. My room was upgraded...”
  • Catherine
    FranceFrance
    “Quality of meals, of service, the room, the drinks”
  • Ruth
    AustraliaAustralia
    “Shuttle bus to main attractions. Complimentary drinks by the fire place was the perfect way to start the evening.”
  • Joanne
    United KingdomUnited Kingdom
    “Beutiful views from our mountain view bedroom Complimentary drinks Size of bedroom Transfer to train station”
  • Esther
    IsraelIsrael
    “Very cozy atmosphere In the lobby with wonderful cocktail hour. Great location and great room and amazing service and great breakfast”
  • Nicky
    United KingdomUnited Kingdom
    “Extremely helpful staff. Very useful shuttle bus and great food.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Hello, we are a family traveling with 4 adults and two children. Would a deluxe tatami room be able to accommodate all of us? Thank you
    お問い合わせいただき、誠にありがとうございます。デラック スツイン＆タタミ ルーム(67平米)は大人4名様、12歳のお子様2名様でしたらご一緒にご滞在可能でございます。ですが寝具が大人4名様分のみとなりますので申し訳ございませんがお子様は添い寝いただくこととなりますので予めご了承ください。
    Asked about: Deluxe Twin Room with Tatami Floor - Non Smoking • Answered on June 13, 2022
  • Hello - we are a family of 5 - we're looking to stay in April 2021. Is it possible to book one room and have an additional bed included for our youngest child? She'll be 7. Thanks.
    Unfortunately, we are not able to 5 bedclothing, 2 Twin Beds Tatami Room type is most suitable to you that these are maximum 4 bedclothing per room.
    Answered on July 17, 2020
  • If there are 4 people in the room(2 adults, 2 kids) - where do the kids sleep as the rooms only have two single beds.
    Regarding your comment, we are able to prepare two futon bed in the deluxe twin and tatami room. Please take this room type if your need to prepare two extra futon beds for your children. I do hope that this information has been helpful.
    Answered on May 14, 2022

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

Thanks! You'll receive an email as soon as the property answers your question.

Hotel area info *
Guests loved walking around the neighborhood!
Great location - show map
What's nearby
  • Hakone Museum of Art
    0.5 miles
  • Hakone Gora Park
    0.5 miles
  • Hakone Kowakien Yunessun
    0.9 miles
  • Hakone Open-Air Museum
    0.9 miles
  • Okada Museum of Art
    1 miles
  • Pola Museum
    1 miles
  • Owakudani Valley
    1 miles
  • Tenoyu
    1.2 miles
Top attractions
  • Hakone-Yumoto Station
    3.9 miles
  • Soga Bessho Bairin Festival
    9.5 miles
Natural Beauty
  • Mountain 大涌谷
    3.1 miles
  • Lake 芦ノ湖
    6.2 miles
Public transit
  • Train Gora Station
    0.6 miles
  • Train Kowakudani Station
    1.1 miles
Closest Airports
  • Tokyo International Airport
    46.5 miles
  • Shizuoka Airport
    57.7 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Amenities of Hyatt Regency Hakone Resort and Spa

Most popular amenities

Non-smoking rooms
Free parking
Hot spring bath
Free WiFi
Spa
Facilities for disabled guests
Bar
Outdoors
  • Sun deck
  • Garden
Food & Drink
  • Coffee house on site
  • Wine/Champagne Additional charge
  • Kids' meals Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Accessible parking
  • Electric vehicle charging station
  • Parking garage
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
  • Shared lounge/TV area
  • Shuttle service (free)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Bathroom emergency cord
  • Toilet with grab rails
  • Wheelchair accessible
Health & Wellness Facilities
  • Locker rooms
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Public Bath
  • Hot spring bath
  • Massage Additional charge
  • Spa Additional charge
Languages Spoken
  • English
  • Japanese
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You'll receive an email as soon as the property answers your question.
Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules Hyatt Regency Hakone Resort and Spa takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Extra bed by request
Free
3 - 12 years
Extra bed by request
Free

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Hyatt Regency Hakone Resort and Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

To use the hotel's free shuttle to/from Odawara Train Station, please make a reservation in advance (limited seats available). The shuttles are available at the following schedule.
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.

No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle busses are available from 10:00-18:30.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Hyatt Regency Hakone Resort and Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

FAQs about Hyatt Regency Hakone Resort and Spa

  • Room options at Hyatt Regency Hakone Resort and Spa include:

    • Twin
    • Triple
    • Quad
    • Family

  • Hyatt Regency Hakone Resort and Spa offers the following activities/services (charges may apply):

    • Spa
    • Massage
    • Locker rooms
    • Spa lounge/Relaxation area
    • Hot spring bath
    • Spa facilities
    • Public Bath
    • Spa/Wellness packages

  • Guests staying at Hyatt Regency Hakone Resort and Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).

    Breakfast option(s) include:

    • Buffet
    • À la carte

  • The prices at Hyatt Regency Hakone Resort and Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hyatt Regency Hakone Resort and Spa is 3.7 miles from the center of Hakone.

  • Check-in at Hyatt Regency Hakone Resort and Spa is from 3:00 PM, and check-out is until 12:00 PM.