Hotel Hyatt Regency Hakone Resort and Spa
250-0408 Kanagawa, Hakone, Goura 1320, Japan – Great location - show map
Great room size, selection of food, coupled with amazing service!
GermanyI enjoyed the hospitality of all staffs and the comfortable room and spacious spa!! Also the lounge with high ceiling made me super relaxed! Wish I could go back soon!!
JapanWe found the staff exceptional. They went above and beyond to help us when we were brainstorming how to get to the train station, and when I changed my mind about a food order. They made us feel like it was all ok! We also loved the convenience of the hotel bus! We loved the robes that you can wear around the hotel, the onsen, and the food. It was the end of our 2 week trip, so the kids were happy to find some western items on the menu! The free happy hour was also relaxing! We enjoyed going to lake Ashi to ride the pirate boat, and we got to see Mt. Fuji from the large hotel window in the hallway when the clouds cleared it! We had a room with a tatami mat room with futons for the kids, which they enjoyed! The room, hotel, bathrooms, and onsen were exceptionally clean. I rated it lower on the value for money only because we are not used to staying in such expensive hotels! So, this was a real treat for us.
United States of AmericaBeautiful decor, wonderful staff! They had a daily free drink happy hour in the living room. They offered shuttles to both go and be picked up from public transportation.
United States of AmericaFree cocktail hours. The room was huge, the amenities were great. The onsen was beautiful. Free shuttle to/from Odawara.
United States of AmericaMy stay at this hotel was a highlight of my trip to Japan. Hakone is so peaceful and lovely and this hotel is absolutely warm, inviting and serene. A nice contrast to Tokyo. I loved the mix of Western and Japanese culture in the Tatami room. The onsen is spacious and clean and the spa facilities excellent. The sushi restaurant was great, and I really enjoyed watching the sushi chef work in front of me. Finally, the staff were also very accommodating with offering shuttles to the local stations (Sounzan, 5 minutes away and Odawara, about 40 minutes away).
CanadaThe food was above hotel standard, room incredibly large by Japanese standards, and the staff exeptional
AustraliaAnother time here just in time to see the autumn foliage. As soon as I arrived was upgraded for free since they saw it was my birthday a few days ago. The staff as always ever friendly, the welcome drinks, the fireplace and hot baths, the great Wagyu dinner and amazing breakfast. 10/10 as always. Will visit again
JapanWe stayed in the Deluxe tatami room. Room was spacious and very comfortable. The onsen on the property was also very comfortable and *fairly* well maintained. We made good use of the shuttle that was available for guests to get to and from local attractions, which made up for the properties location. The staff were extremely helpful and courteous. They answered our questions completely and researched the answers when they were not readily available. Service in the lounge and restaurant was very good. We had some afternoon snacks and breakfast at the restaurant and I would rate the food and cocktails as just OK. Overall, the property was mostly what I would expect of a luxury resort.
United States of AmericaStay, facilities, staff, shuttle services, spa, location for attractions are perfect, however, dinner at the restaurant was expensive and better to eat at the lobby...
Israel
Hyatt Regency Hakone Resort and Spa
- What guests loved the most:
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Beezaf
Germany
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Ammie
Japan
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Jennifer
United States of America
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Charles
United States of America
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Faisal
United States of America
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Brittany
Canada
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David
Australia
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Gaijin
Japan
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United States of America
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Israel
Spacious rooms with a marble bath, 24-hour front desk and balconies overlooking Hakone’s natural beauty await guests at Hyatt Regency Hakone Resort and Spa in Gora. It features the area’s largest spa, 2 indoor hot-spring baths and free drinks at the log fireplace or outdoor courtyard. Free WiFi is offered in all areas.
Lit by mood lighting and offering panoramic windows, each room at Hyatt Regency Hakone Resort and Spa comes with a mini-bar, a window-side seating area and a coffee maker. All rooms feature a terrace or a balcony. Guests can watch blu-ray or satellite channels on the 40-inch flat-screen TV, and mineral water and a morning newspaper are provided.
The hotel is a 45-minute drive from JR Odawara Train Station, and offers free shuttles from the station at 12:15, 13:15 and 14:15 (shuttles from the hotel leave at 11:30, 12:15 and 13:15). Seats on the shuttle must be reserved in advance. Shuttles to/from Gora Station is also available from 10:00 to 18:30. Lake Ashi and Owakudani volcanic valley are both a 30-minute drive away, and the Hyatt provides free parking.
You can unwind with a reflexology treatment, massage or facial at Spa Izumi & Onsen Hakone, lounge at the library or simply enjoy the sun on the terrace.
Open for all meals, The Dining Room serves Western cuisine from an open kitchen and has a terrace with mountain views. Sushi is available in the evenings. A la carte lunch items and snacks can be found at the cozy Living Room.
Couples in particular like the location – they rated it 8.7 for a two-person trip.
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RetryMost popular amenities
Good for couples – they rated the facilities 9.2 for two-person stays.
Currency Exchange: Need local currency? This property has currency exchange on site.
Top Location: Highly rated by recent guests (8.4)
Want a great night's sleep? This hotel was highly-rated for its very comfy beds.
Free private parking available at the hotel
Bathhouse, Hot spring bath
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| Max adults: 2. Max children: 3 |
Twin Room
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| Max adults: 2. Max children: 3 |
Twin Room with Mountain View
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| Max adults: 3. Max children: 4 |
Deluxe Twin Room
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| Max adults: 4. Max children: 5 |
Deluxe Twin Room with Tatami Floor - Non Smoking
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| Max adults: 3. Max children: 4 |
Executive Twin Room
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About Hyatt Regency Hakone Resort and Spa
Welcoming Booking.com guests since May 17, 2012
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4 reasons to choose Hyatt Regency Hakone Resort and Spa
Why book with us?
Prices you can't beat!
Manage your bookings online
The staff speaks English
Booking is safe
Located within the Fuji Hakone Izu National Park, 80km west of Tokyo. This residential lodge is located in Fuji and is situated in an area (Gora) famous for its natural hot springs (onsens). The resort's on-site spa has 8 treatment rooms available as well as two hot spring baths, one for ladies and one for men.
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Hakone Museum of Art0.5 miles
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Hakone Gora Park0.5 miles
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Hakone Kowakien Yunessun0.9 miles
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Hakone Open-Air Museum0.9 miles
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Okada Museum of Art1 miles
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Pola Museum1 miles
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Owakudani Valley1 miles
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Tenoyu1.2 miles
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Hakone-Yumoto Station3.9 miles
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Soga Bessho Bairin Festival9.5 miles
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Mountain 大涌谷3.1 miles
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Lake 芦ノ湖6.2 miles
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Train Gora Station0.6 miles
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Train Kowakudani Station1.1 miles
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Tokyo International Airport46.5 miles
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Shizuoka Airport57.7 miles
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RetryDining Room - Western Cuisine
Food: European
Open for: Breakfast, Lunch, Dinner
Dining Room - Sushi
Food: Sushi
Open for: Dinner
Living Room
Food: European
Open for: Lunch, Dinner, High tea, Cocktail hour
Dog Cafe (Seasonal Operation)
Food: European
Open for: Lunch
Amenities of Hyatt Regency Hakone Resort and Spa Great facilities! Review score, 9.1
Most popular amenities
Outdoors
- Sun deck
- Garden
Pets
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Pets are not allowed.
Activities
- Library
Food & Drink
- Bottle of water Additional charge
- Wine/Champagne Additional charge
- Kids' meals Additional charge
- Special diet meals (on request)
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
- Electric vehicle charging station
- Secure parking
Free! Free private parking is possible on site (reservation is not needed).
Front Desk Services
- Concierge
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Indoor play area
- Books, DVDs & music for kids
- Board games/Puzzles
Cleaning Services
- Daily housekeeping
- Suit press Additional charge
- Shoeshine
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business Facilities
- Fax/Photocopying Additional charge
- Meeting/Banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
General
- Shuttle service
- Shared lounge/TV area
- Shuttle service (free)
- Designated smoking area
- Air conditioning
- Smoke-free property
- Shops (on site)
- Heating
- Gift shop
- Elevator
- Facilities for disabled guests
- Newspapers
- Room service
Accessibility
- Bathroom emergency cord
- Toilet with grab rails
- Wheelchair accessible
Health & Wellness Facilities
- Locker rooms
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Spa facilities
- Bathhouse
- Hot spring bath
- Massage Additional charge
- Spa Additional charge
Languages Spoken
- English
- Japanese
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
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Crib by request
Extra bed by request
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Free |
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Extra bed by request
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Free |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Hyatt Regency Hakone Resort and Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
From Odawara Station to hotel: 12:15, 13:15 and 14:15.
From hotel to the station: 11:30, 12:15 and 13:15.
Contact details can be found on the booking confirmation.
Please provide following information when booking shuttles:
- Your name
- Number of guests
- Reachable mobile phone number
- Reservation confirmation number
Shuttles depart from the West Exit parking area at the station. Please look for a bus with the hotel's logo.
No reservation is needed to use the shuttle from Gora Station to the hotel. Please call upon arrival at the Gora Station. Contact details can be found on the booking confirmation. Shuttle busses are available from 10:00-18:30.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to the coronavirus (COVID-19), this property has reduced reception and service hours.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Hyatt Regency Hakone Resort and Spa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
FAQs about Hyatt Regency Hakone Resort and Spa
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The following parking options are available to guests staying at Hyatt Regency Hakone Resort and Spa (subject to availability):
- Parking
- Free parking
- On-site parking
- Private Parking
- Secure parking
- Electric vehicle charging station
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The prices at Hyatt Regency Hakone Resort and Spa may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Hyatt Regency Hakone Resort and Spa has 4 restaurants:
- Dog Cafe (Seasonal Operation)
- Living Room
- Dining Room - Western Cuisine
- Dining Room - Sushi
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Room options at Hyatt Regency Hakone Resort and Spa include:
- Twin
- Triple
- Quad
- Family
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Guests staying at Hyatt Regency Hakone Resort and Spa can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).
Breakfast option(s) include:
- À la carte
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Check-in at Hyatt Regency Hakone Resort and Spa is from 3:00 PM, and check-out is until 12:00 PM.
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Hyatt Regency Hakone Resort and Spa offers the following activities/services (charges may apply):
- Spa
- Massage
- Library
- Spa lounge/Relaxation area
- Bathhouse
- Locker rooms
- Hot spring bath
- Spa/Wellness packages
- Spa facilities
