Staff is excellent, great concierge service, amenities are great, room is spacious.

Thomas, Canada

the bed and pillows were very comfortable ...room size was also good .so was the bathroom .breakfast buffet was good lots of choices ....concierge services were outstanding .they had a 10 minute maiko show from 6.15 onwards gives you chance to take a photo with a real maiko ..

Mona, Bahrain

A great international hotel which live up to the international standards but at the same time offers you the Japanese experience from the beautiful garden they have to the Geisha show they offer.

Rauad, Saudi Arabia

The foyer of the hotel smells AMAZING! The staff were extremely friendly and helpful. The rooms were spacious, clean and comfortable. The restaurants are good if you like eating at the hotel. We enjoy walking so the location was fine for us as we were happy to walk, but if you don't like walking you'll have to catch a cab or bus.

Natalie, Australia

Fantastic experience - as one would expect staying at the Hyatt. My wife is a coeliac and one of the main reasons we picked to stay at the Hyatt was the food choices that were available to her at the restaurants. For breakfast, they were aware of her dietary requirements and provided rice bread for her to eat. The Italian restaurant has a number of gluten free pastas available and again the general awareness of the gluten-free/coeliac condition is pretty high. Another aspect of staying at the Hyatt, is that we were able to leverage the concierge service to inform any intended restaurants of my wife's coeliac condition and the hotel was able to explain in Japanese and make arrangements if the restaurant could accomodate us. All in all, a real gem. Not too far from the metro/subway and good links to the rest of Kyoto. However, as would be expected, it is not cheap to eat at the hotel's restaurants and breakfast is not cheap either.

Hussain, United Kingdom

The location was great just 2 train stops and a short walk away from down town, made for a more peaceful neighborhood. The hotel itself was beautifully designed and zen. Our room was quiet with everything we could need with a view. Staff were amazing - above and beyond.

Alyssa, Australia

The facilities for workshops were really excellent and its close location to Kyoto train station made it easy for workshop participants to travel to the hotel

Alexander, Belgium

Location, friendly staff, cleanliness of the room and bathroom.

Jm, Netherlands

My daughter has a gluten allergy. The staff went out of their way to make sure that the food was gluten free. She was even given rice bread in the morning on our way out of the hotel so that she could eat it during the day, which was a lovely touch as it was a little difficult finding food for her during the day. Little touches like having bottles of water available at the entrance to the foyer was great considering the high humidity in Kyoto.

Joanne, United Kingdom

located in quiet area. International high quality throughout. Quiet. Clean. Good breakfasts. helpful staff. Even street noise low. Tall trees in beautiful garden behind hotel are unusual for Kyoto. Kyoto was a bigger and busier city than we expected. The tranquility of this hotel was welcome.

Stephen, United States of America