Amazing food, staff is excellent, amenities are five star

Diyora Regno Unito

Very big room, it’s one of the best things in this hotel. Super comfortable when you have so many space to spend a good time with your family. Evening quite new, nice stuff, very good sauna and all SPA zone. Balanced breakfast with good coffee (choose capuchino there ;) ) For my traveling history was in so many hotel and I can say for sure, that this hotel have almost everything of 5 stars hotel. Super good, I’ll come again! P.S BEST choice for this price if you wanna ski in Shimbulak as well, it’s pretty close to it, about 2 km.

Vadym Ucraina

We liked the hotel. Although it is far from the city, for us it's good because the snow-capped mountain view is beautiful. Too bad we did not experience the snowfall when we were there. Staffs are nice and accommodating. They will try hard to explain it in English, otherwise the translator app is a great help.

Cheruful Emirati Arabi Uniti

Very nice hotel ideally located near the mountains. The room was very large, as well as the bathroom. The staff was very friendly and helpful. The breakfast was perfect: very large choice, beautiful terrace with a stunning view! I really enjoyed my stay there and will certainly come back if I have the opportunity to go back to Almaty

Amw_be Belgio

Excellent hotel between Almaty and Medeu, with a beautiful view on the mountains. The breakfast on the terrace is a very good moment! The buffet proposes a very large choice of meals. The staff is very helpful and professional, they accepted to keep my bags during a 4-days trip in the mountains. The bedroom with the balcon and the bathroom are very large. If I come back to Almaty, I will certainly book a room in the Samal hotel!

Amw_be Belgio

breakfast is great rooms are clean and big with a good view spa is excellent clean and big.

Arsham Uzbekistan

Good for families and good pool and breakfast is ok

Dinu Emirati Arabi Uniti

Spa and the pool were excellent. Almost empty during working days. Sometime we had it just for ourselves. Breakfast was excellent too. Big choice for any taste. Our double deluxe room was with a balcony and a great view of mountains. Very clear and fresh air compared to the city. About 30-40 minutes walk to Medeu. Restaurant is a bit overpriced compared to some places in town, but the food is delicious. Staff is very helpful, friendly and supportive.

Elena Regno Unito

The price and quality ratio is great. We got more than expected. High class rest for a good price. Great for a quiet rest.

Emilija Paesi Bassi

We loved this place, it exceeded our expectations. Room was really big and with a nice view to a mountain. Location was nice, quiet, but also close to Medeu skiing/skating resort. Breakfast was really great (especially the brownie). Massage was really good for a very good price, recommend booking it. Pool and sauna included in the price, it was a great place to relax.

Emilija Paesi Bassi