Name: Sandos Playacar Beach Resort All Inclusive
Address: Paseo Xaman-Ha Manzana 1 Lote 1, MX 77710 Playa del Carmen, Mexico, Paseo Xaman-Ha Manzana 1 Lote 1, Quintana Roo, MX 77710, Mexico
Price range: Prices for upcoming dates start at $197 per night (We Price Match)
Rating: 8.4

Room Info & Price Facilities House Rules The Fine Print Our Guests’ Experiences (364)

Sandos Playacar Beach Resort All Inclusive

Paseo Xaman-Ha Manzana 1 Lote 1, MX 77710 Playa del Carmen, Mexico – Great location - show map

Traveler photo of Playa del Carmen by Juliette

United States of America · July 4, 2016

Lock in a great price for Sandos Playacar Beach Resort All Inclusive – rated 8.4 by recent guests!

to get started.

The food was great. Long beautiful beach. Great show performance at nights. Only positive emotions. I asked for a quiet room and got what I asked for)))

Pupsik91, Russia

Beach...beautiful. Good...delicious. Activities...so many for the whole family.

John, Canada

Excellent service! Gorgeous beach! Beautiful area! Great food! Magnificent complimentary shows! We think it is the best place for family vacation on the beach. The sea is very quite, with only little waves. The area is family friendly and safe. The all-inclusive food and drinks were excellent. We will definitely consider going there again!

Dalaboy77, Kazakhstan

The beach, the room, the restaurants, the location...

Alicia, Uruguay

Location was excellent and the nightly entertainment was outstanding. There are a variety of retaurants to choose from and always something different at the buffet. The watersports are great and the Zumba at the beach was fun too. They have 7 days of different themes for the beach so it feels like you're in a different setting. For example, Wednesday's is Mexico theme - the buffet is Mexico themed, so is the beach and the music at the beach, there's a Jamaican day, a Malibu day etc. At times there was no music is playing at the beach and some people brought their own speakers. Staff is always smiling and ready to help! I would go back to Sandos if I found a good deal. The location is perfect. Not a luxury hotel but a solid moderate hotel with a great beach and variety of food & close to 5th Avenue. $10USD cab one way to town. You'll have a great vacation if you choose Sandos !

Silvia, Canada

Clean and spacious rooms, enough beach chairs at the beach + pool. The advantage of this big resort is that it offers a lot of diversity, it is subdivided in different areas with each its own atmosphere. It is not just one or two blocks with rooms plus a restaurant and a pool. Also there is enough entertainment during the day for the guests if you are interested in that. The wide variety of restaurants included in the All-In price, was a plus. (Especially because the main restaurant was closed during our stay due to construction works). WiFi connection in the whole resort, not only the public areas as described on Booking.

Bart, Netherlands

Excellent staff, excellent facilities, excellent beach, excellent room, excellent service. If it would be Playa Del Carmen as a destination in which we really would like to come again, it will definitely be Sandos where we stay.

Cumhur, United Kingdom

huge resort, on the beach, food variaty, kids activities, animals wondering the resort..

Roy, Hungary

Nice resort, beautiful beach, nice staff. Good activities. Excursions and trips

Bruno, United Kingdom

Very clean, spacious room, friendly staff.. Beatiful beach with awesome amenties.

Nice, United States of America

Experience World-class Service at Sandos Playacar Beach Resort All Inclusive

One of our top picks in Playa del Carmen.

On a half-mile stretch of private beach, this all-inclusive resort features 4 pools, a luxury spa and 18-hole golf course. This Playa del Carmen hotel is near Xcaret WaterPark.

Each spacious room at Sandos Playacar Beach Resort is decorated in tropical colors and features a plasma TV, well-stocked minibar and a private balcony. It also has a work desk and a safe in every room.

Sandos Playacar Beach Resort has 2 lighted tennis courts, a fully equipped gym and free bike rentals with organized tours. Water activities include snorkeling and water basketball.

Guests can enjoy both casual and fine dining at Sandos Playacar Beach Resort. An Italian buffet, gourmet steak house and Mexican specialties are just a few of the various options. A poolside snack bar is also featured.

The archaeological sites of Tulúm and Cobá are within a one-hour drive of this Sandos Playacar Beach Resort.

Couples in particular like the location – they rated it 9 for a two-person trip.

We speak your language!

Sandos Playacar Beach Resort All Inclusive has been welcoming Booking.com guests since Sept 21, 2009
Hotel Chain : Sandos Hotels & Resorts

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Most Popular Facilities

Free WiFi

Airport Shuttle

Free Parking

Family Rooms

Restaurant

Non-Smoking Rooms

Private Beach Area

Good for couples – they rated the facilities 8 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Guests Love...

“great pool area”
58 related reviews

“excellent quality of food”
45 related reviews

“wonderful staff”
29 related reviews

Top Location: Highly rated by recent guests (8.9)

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Tennis Court

Fitness Center

Golf Course (within 2 miles)

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Adults

Children

Fits	Room Type
+ Max adults: 2 Max children: 3 (up to 0 years of age)	Hacienda Junior Suite (2 Adults + 3 Children) 2 full beds	Show prices
댴 Private bathroom Room Size: 387 ft² This suite has a balcony, air conditioning and a minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 322 ft² Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 785 ft² Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Hacienda One Bedroom Suite (2 Adults + 2 Children) 2 full beds or 1 queen bed	Show prices
댴 Private bathroom Room Size: 785 ft² This double room has a balcony, air conditioning and a minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Standard Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 333 ft² Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Riviera Junior Suite (2 Adults + 2 Children) 1 queen bed	Show prices
댴 Private bathroom Room Size: 559 ft² This spacious air-conditioned junior suite has a sitting area with a sofa bed and a balcony with views of the gardens or the pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The luxurious bathroom includes a spa tub, a separate shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV, View, Alarm clock Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Hacienda Suite (3 adults) 2 twin beds	Show prices
댴 Private bathroom Room Size: 387 ft² This triple room has a balcony, minibar and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 559 ft² Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Fan, Bathroom, Flat-screen TV Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 2 (up to 0 years of age)	Riviera Junior Suite (3 Adults + 2 Child) 2 full beds	Show prices
댴 Private bathroom Room Size: 559 ft² This suite has a balcony, air conditioning and satellite TV. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Single Room 1 twin bed	Show prices
댴 Private bathroom Room Size: 387 ft² Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 1 (up to 0 years of age)	Standard (3 adults + 1 child) 2 full beds or 1 queen bed	Show prices
댴 Private bathroom Room Size: 333 ft² This double room features a balcony, minibar and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Superior Ocean Front 1 queen bed	Show prices
댴 Private bathroom Room Size: 322 ft² This suite has a balcony, air conditioning and a minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 1 (up to 0 years of age)	Riviera Junior Suite (3 Adults + 1 Child) 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 559 ft² This spacious air-conditioned junior suite has a sitting area with a sofa bed and a balcony with views of the gardens or pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The luxurious bathroom includes a spa tub, a separate shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV, View, Alarm clock Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Hacienda One Bedroom Suite (2 Adults + 1 Child) 1 sofa bed and 1 queen bed or 2 full beds and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 785 ft² This double room features a balcony, air conditioning and minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 3 (up to 0 years of age)	Riviera Junior Suite (2 Adults + 3 Children) 2 full beds and 1 sofa bed or 2 full beds and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 559 ft² This double room features a balcony, air conditioning and minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Riviera Junior Suite (2 Adults + 1 Child) 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 559 ft² This spacious air-conditioned junior suite has a sitting area with a sofa bed and a balcony with views of the gardens or the pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The luxurious bathroom includes a spa tub, a separate shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV, View, Alarm clock Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 1 (up to 0 years of age)	Hacienda Junior Suite (3 Adults + 1 Child) 1 sofa bed and 1 queen bed	Show prices
댴 Private bathroom Room Size: 387 ft² This triple room has a balcony, minibar and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 3 Max children: 2 (up to 0 years of age)	Hacienda Junior Suite (3 Adults + 2 Children) 1 sofa bed and 1 queen bed	Show prices
댴 Private bathroom Room Size: 387 ft² This triple room features a balcony, minibar and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Standard Room (3 Adults) 2 full beds	Show prices
댴 Private bathroom Room Size: 333 ft² This triple room features a balcony, air conditioning and minibar. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Hacienda Suite (2 adults + 1 child) 2 full beds and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 387 ft² This spacious air-conditioned suite has a sitting area with a sofa bed and a furnished balcony with views of the gardens. There is a 42-inch flat-screen satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. Ironing facilities and 24-hour room service are also available. The luxurious bathroom includes a shower, bathrobes and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Riviera Junior Suite (3 Adults) 2 twin beds	Show prices
댴 Private bathroom Room Size: 559 ft² This suite features a balcony, minibar and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Hacienda One Bedroom Suite 2 full beds or 1 twin bed	Show prices
댴 Private bathroom Room Size: 785 ft² This double room features a balcony, satellite TV and air conditioning. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Desk, Ironing facilities, Fan, Toilet, Bathroom Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 1 (up to 0 years of age)	Standard Room (2 Adults + 1 Child) 2 full beds and 1 sofa bed or 1 queen bed	Show prices
댴 Private bathroom Room Size: 333 ft² This air-conditioned room has a small sitting area and a balcony with views of the gardens or the pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The private bathroom includes a shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Standard Room 2 full beds or 1 king bed	Show prices
댴 Private bathroom Room Size: 333 ft² This air-conditioned room has a small sitting area and a balcony with views of the gardens or pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The private bathroom includes a shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Someone just booked this Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Standard Room (2 Adults + 2 Children) 2 full beds and 1 sofa bed or 1 king bed	Show prices
댴 Private bathroom Room Size: 333 ft² This air-conditioned room has a small sitting area and a balcony with views of the gardens or the pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The private bathroom includes a shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Riviera Junior Suite 1 king bed and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 559 ft² This spacious air-conditioned junior suite has a sitting area with a sofa bed and a balcony with views of the gardens or pool. There is satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. The luxurious bathroom includes a spa tub, a separate shower and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Hot tub, Iron, Balcony, Spa tub, Radio, Desk, Ironing facilities, Sitting area, Fan, Toilet, Bathroom, Flat-screen TV, View, Alarm clock Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
	Hacienda Suite 2 full beds and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 387 ft² This spacious air-conditioned suite has a sitting area with a sofa bed and a furnished balcony with views of the gardens. There is a 42-inch flat-screen satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. Ironing facilities and 24-hour room service are also available. The luxurious bathroom includes a shower, bathrobes and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children
+ Max adults: 2 Max children: 2 (up to 0 years of age)	Hacienda Suite (2 adults + 2 children) 2 full beds and 1 sofa bed	Show prices
댴 Private bathroom Room Size: 387 ft² This spacious air-conditioned suite has a sitting area with a sofa bed and a furnished balcony with views of the gardens. There is a 42-inch flat-screen satellite TV, a safe, a coffee maker and a minibar stocked with water, soft drinks and beer. Ironing facilities and 24-hour room service are also available. The luxurious bathroom includes a shower, bathrobes and a hairdryer. Room Facilities: Minibar, Shower, Safe, Telephone, Air conditioning, Hairdryer, Iron, Balcony, Radio, Desk, Ironing facilities, Fan, Toilet, Bathroom, View Check-in / / Check-in Date Check-out / / Check-out Date Rooms Adults Children

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6 Reasons to Choose Sandos Playacar Beach Resort All Inclusive

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365 independent reviews

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One of our top picks in Playa del Carmen

An Inside Look at Sandos Playacar Beach Resort All Inclusive

This hotel is special because it’s a perfect oasis for relaxation and fun for people, no matter where they’re from, and for its diverse common areas and leisure areas, bars, pools and restaurants… it has something for every kind of guest. The natural surroundings, wildlife and beach come together to create the perfect reflection of the Mexican Caribbean.

Sandos Playacar Beach Resort All Inclusive takes special requests – add in the next step!

Area Info – Great location - show map

Closest Landmarks

Playa del Carmen Maritime Terminal 1.8 miles
Disabled-friendly beach 1.8 miles
ADO International Bus Station 1.9 miles
Plaza Quinta Alegria 2.3 miles
Kool Beach Club 2.7 miles
Rio Secreto 3.4 miles
Church of Guadalupe 3.6 miles
Isla Pasion Weddings 11.1 miles

Closest Airports

Cozumel Airport 12.2 miles
Cancun Airport 33.4 miles

Are you missing any information about this area? Yes / No

Brilliant!

9 Restaurants On Site

Gran Buffet Festival

Food: International

Open for: Breakfast, Lunch, Dinner
Il Piemonte

Food: Italian

Open for: Dinner
Iztapalapa

Food: Mexican

Open for: Breakfast, Lunch

Asiana

Food: Asian

Open for: Dinner
Blue Moon

Food: International

Open for: Dinner
El Gaucho

Food: Argentinian

Open for: Breakfast, Dinner

Fogo de Janeiro

Food: Brazilian

Open for: Dinner
Le Gourmet

Food: French

Open for: Dinner
Riviera Maya

Food: Mexican

Good to Know

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

One child under 12 years is charged USD 193 per night when using existing beds.

There is no capacity for extra beds in the room.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Cards accepted at this property

Hover over the cards for more info.

Or, take a look at these appealing alternatives:

The Reef Playacar - All Inclusive has a location score of 9
The Royal Haciendas - All Inclusive has a review score of 9

See the 30 best hotels in Playa del Carmen, based on 41,564 verified hotel reviews on Booking.com.

The Fine Print

Upon check-in photo identification and credit card are required.

See all guest reviews for Sandos Playacar Beach Resort All Inclusive

Newest Reviews for Sandos Playacar Beach Resort All Inclusive

July 3, 2017

Anonymous
Belize
5.0

Fair
- • Leisure trip
- • Group of friends
- • Riviera Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
눉Facilities.
June 8, 2017

Pupsik91
Russia

6 helpful votes
9.2

“Just great”
- • Leisure trip
- • Couple
- • Riviera Junior Suite
- • Stayed 4 nights
- • Submitted from a mobile device
눉Nothing. Too much food)))
눇The food was great. Long beautiful beach. Great show performance at nights. Only positive emotions. I asked for a quiet room and got what I asked for)))
June 1, 2017

Amy
United States of America
10

Exceptional
- • Leisure trip
- • Group of friends
- • Riviera Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
눇THE FRENCH RESTRAUNT WAS AMAZING
May 29, 2017

Tzvetelina
Bulgaria

3 helpful votes
5.0

“Table for one? Oooooh poor you! A nightmare vacation!!”
- • Leisure trip
- • Solo traveler
- • Riviera Junior Suite
- • Stayed 5 nights
눉- I had a horrible stay at Sandos as a solo traveler. Firstly, I went there to feel antonymous and have a rest between two very busy trips, you know, hibernate, but the staff's reaction was all the time very disrespectful and indiscreet, showing pity that I travel alone. - Entertainment on the beach was very intrusive - 40 min waiting to be seated for dinner while restaurants were empty - 4 people tried to issue an invoice to a foreign company within 4 days and no success - Rude bellboys - WIFI was practically non-existing - Horrible sun beds in the non-VIP area - Overall, I had an extra night in Playa del Carmen and I was so happy to leave this rip-off place with no taste
눇Food variety was great and the beach is amazing.
May 28, 2017

Jennie
United States of America
8.3

“Loved it, but didn't love some of the guests”
- • Leisure trip
- • Group of friends
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
눉My shower was dirty and there was a guy named Ben also staying at the resort who kept interrupting the shows at night. He went on stage during my last night there and ruined the performance and no security or anyone did anything which made me upset. I didn't pay to see him, I paid to see the actual scheduled performances.
눇Bed extremely comfortable, entertainment great
May 20, 2017

Travelingnomad1
United States of America
3.3

“Beautiful dream that became a nightmare”
- • Leisure trip
- • Couple
- • Riviera Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
눉The shady timeshare/vacation design that's part of the hotel. The hotel will never admit it but it's in collaboration and owned by the same company as the timeshare/vacation club called Royal Elite. We made the mistake of being conned into attending a timeshare/vacation club presentation. From the moment we checked in, we were profiled and manipulated into buying a timeshare/membership. If you are a couple or a family, they will offer you a free massage or room upgrade or free gifts in order for you to go to one of their sales pitch/presentation. The sales rep even had the audacity to tell us that the major credit card companies was sponsoring the free gift and in order for us to receive the gifts we had to bring our credit cards to the presentation so we can get our free gifts. Every staff member is implicit in this scheme. From the front desk to the waiters, to the parking lot attendants to the Royal Elite sales rep. This is a system-wide corporate culture that feeds on the naivete of their hotel guests and ends up conning people for their money. Whatever you do, do not fall into this highly effective and well-design scam. If someone mentions to you about a presentation or a club or a tour just say no and walk away. This hotel does not care about you as their guests or your experience. They will try to tell you that you can make a great return on your club membership or that you can get the dates you want it you book at least 90 days ahead. They will tell you that its a great financial opportunity and yiubcab Airbnb it. They will tell you anything you want to hear so they can sell you a membership that will last for 30 years!!!! And the greatest catch? You have 5 business days to rescind the contract. If you find yourself, like us signing a contract, doing a google search, reading the horror stories on timeshares and vacation clubs and having jist the littlest of doubts...then CANCEL IN PERSON within 5 days!!!
눇The beach was amazing. The spa and spa staff was great. Food is okay. Same food is pratically served in every restaurant.
May 8, 2017

Viviana
United States of America
7.1

“beautiful beach and eco”
- • Leisure trip
- • Group of friends
- • Standard Room
- • Stayed 4 nights
눉Ants in the room . No room view of sea. While booking this reservation booking.com and / or the resort did not specify what kind of all inclusive we were getting ( hence bracelet colors and meanings) only mentions standard but no detail even when i called and asked both the resort and booking . Walking distance from my room to the lobby was insanely long. Rude drunk 30 somethings kept interupting the performances the resort was having by going on stage and bothering the entertainment at night. There was even a kids day which fell on a Saturday and this same drunk 30 something year old man kept going on stage (with children i might add ) acting ridiculous and hip thrusting in the back round . Last night was on sunday and was a reggae night and same drunk guy went on stage at night and ruined the performance. i paid for this trip yet security did nothing to stop this drunk individual who kept disturbing everything and let him keep going on the stage.
눇the bed was extremely confortable. beach is amazingly beautiful.
May 3, 2017

Rohel
United States of America
9.6

“Friendly staff, clean beach, lots of restaurant choices...GREAT value for money.”
- • Leisure trip
- • Group of friends
- • Riviera Junior Suite (2 Adults + 1 Child)
- • Stayed 3 nights
눉The only thing I didn't like was the lack of choice of premium alcohol. Other resorts would have Absolut vodka or El Jimador/Herradura tequila if one wanted to have quality liquor in their mixed drinks. Here that option was only available to the Elite Club members in members only bars. Also, there was no swim up bar in the main pool.
눇"Eco friendly resort". My daughter had a blast spotting the iguanas, guinea pig like rodents, donkey enclosure, cats and other animals scattered thruout the resort. Overall lots of eating choices, clean beach, clean and updated rooms and public areas. Loved the mexican grill place with crepes and "Chipotle" style tacos and burritos. Couldn't believe the kids club had arcade style video games free to play! Service was excellent everywhere. Ate at the Mexican restaurant and the Brazillian steakhouse. The former was better with their 5 course menu option and available premium tequila (finally!). The buffet had plenty of choices for everyone and the family section where we stayed had its own large pool, bar area and buffet lunch.
April 23, 2017

Catrina
Canada

1 helpful vote
10

“Wonderful, Beautiful, Relaxing”
- • Leisure trip
- • Family with young children
- • Riviera Junior Suite (3 Adults)
- • Stayed 7 nights
눉I didn't like the fact that right after check-in, you are greeted with a staff member who tries to get you to go to a breakfast for time-share purposes or to pay more money so you can upgrade. Before she talked about the breakfast (which we said no to), she explained about the resort and all it's amenities. Some of the things she mentioned were incorrect or didn't apply to us. (She mentioned a Taco Van - which we were very excited about. It was never open, for the entire 7 days we were there.) There was a pool very near to our building, but it was only for the Black or Gold bracelets (which she didn't mention). There were quite a few bars and breakfast restaurants that you had to have the G or B bracelet to attend. Having just the "Blue Bracelets" we were quite content and didn't really feel like we missed out on anything. Two members in our group were upgraded to the Gold because they had an issue in their room. Only the Gold & Black can attend the French Restaurant (which our rep did not tell us). The funny part is that the two members in our group (with the Gold bracelets) wanted to go to that restaurant one night, but ended up joining us at the Brazilian restaurant because the French one was closed! Be aware that if a staff member from the Spa approaches you and tells you about the promotions and gets your room # and name, you will be charged for the service, even if you didn't make an appointment or decided not to have the service. If you decide not to have the service, be sure to visit the SPA and cancel in person so you don't have a "surprise" charge at the end.
눇Loved this resort. I have stayed at many all inclusives over the years and this so far is my favorite! We stayed in the 9000 block in a Jr. Suite. The room was awesome...plenty of room for me, my mom and my teen-age son; who slept on the sofa bed. We were at the resort with other family members and the girl at the desk made sure we were all close together. Bathroom is huge and the beds are comfy. It's a very quiet building - (of course it depends on your neighbors, & luckily we had quiet ones). Short walk to the first set of pools and a longer walk to the main pools and the beach. However, I loved the walk and thought of it as part of my daily exercise. Good way to work-off all the food and drinks - lol. If you really don't want to walk, they have a tram that you can take. We LOVED the pools near us - an awesome little bar and restaurant bar. That's where we hung- out most days. Much quieter than the pools closer to the beach and always were able to find several chairs to accommodate our group. The beach is lovely and the water is amazing - so many shades of green and blue!! It's nice that you don't have to line-up (like other resorts) to make a dinner reservation. It's first come, first served. At best, we only ever had to wait 25 min, and that's because we were a group of 7. The food was excellent and the buffet for breakfast was amazing - something for everyone. Anyone that complains about the food obviously likes to complain period. I am a cook and have eaten at many high-end restaurants. For a resort, and the number of people they are feeding, I give them full marks! The Asian, the Brazilian and the Mexican restaurants were our favorites! I went for a massage and it was truly lovely. I promised the girl (Laura) that I would mention her in my review. She was fantastic! The staff is amazing! Super friendly and helpful.
April 23, 2017

John
Canada

1 helpful vote
9.6

“Family Fun in Mexico!”
- • Leisure trip
- • Family with young children
- • Standard Room (2 Adults + 2 Children)
- • Stayed 5 nights
눉Air conditioner in the room was loud when turned on. It helped when the music was still going on outside until 2am.
눇Beach...beautiful. Good...delicious. Activities...so many for the whole family.
April 6, 2017

Lisa
Mexico
5.8

“Great location but missed the mark on the food and beds....”
- • Leisure trip
- • Family with young children
- • Riviera Junior Suite (3 Adults + 1 Child)
- • Stayed 7 nights
- • Submitted from a mobile device
눉The bed slept like a board and the food was not good. The buffet was good for breakfast but was not good at other times. Chayita was amazing and the Cupcake Cafe was awesome. All of the other restaurants was not good.
눇The arrangement of the property was good and made me feel comfortable with my kids. Chayita was amazing and the Cupcake Cafe was awesome. The staff was very nice.
March 30, 2017

Don
Canada
6.3

“Love the food and the beach but everything else was a disappointment”
- • Leisure trip
- • Family with young children
- • Standard Room (2 Adults + 2 Children)
- • Stayed 3 nights
눉I hate the hard selling of club membership and time shares, I got phone calls every 8:15am asking me to have a meeting with those people selling them. I also didn't like the fact that the Sandos reception didn't attempt to help me with the problem I had with the travel agent Booking.com, the first thing the person at the reception did was to charge me a 50% extra! The room wasn't that clean either for a 5-star resort, also there were no coat hooks in the bathroom and the water closet lock didn't work (Room 6302).
눇Food was awesome and most of the staff were very helpful
March 30, 2017

Marie
Canada

1 helpful vote
7.5

“Good enough for us on a 4 nights vacation.”
- • Leisure trip
- • Couple
- • Superior Ocean Front
- • Stayed 4 nights
눉When they say " ocean view" it does not mean ocean view. They didn`t have a room for us so they upgrated us but still we did not have an ocean view.
눇The employees are really nice. Beautifull garden .
March 27, 2017

DaLaBoy77
Kazakhstan

38 helpful votes
9.6

“Beautiful and carefree beach experience!”
- • Leisure trip
- • Family with young children
- • Riviera Junior Suite (2 Adults + 1 Child)
- • Stayed 10 nights
눉We find the price a little high.
눇Excellent service! Gorgeous beach! Beautiful area! Great food! Magnificent complimentary shows! We think it is the best place for family vacation on the beach. The sea is very quite, with only little waves. The area is family friendly and safe. The all-inclusive food and drinks were excellent. We will definitely consider going there again!
March 20, 2017

William
United States of America
6.7

“Beautiful fun place to stay”
- • Leisure trip
- • Couple
- • Oceanfront Superior King Room - Adults Only
- • Stayed 9 nights
- • Submitted from a mobile device
눉Slow check in and check out service. Room had bad odor to it. Howler monkeys in our section of hotel were very loud in early morning.
눇Beach was nice, hotel was pretty and wildlife friendly. Food was ok, drinks were good.

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