• View
  • Garden
  • Pool 1 – outdoor
  • Free WiFi
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Key card access

Experience World-class Service at Sandos Playacar All Inclusive

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Located on an 800-yard stretch of private beach, this all-inclusive resort features 4 pools, a kids and teen club and a 9-hole mini golf. This Playa del Carmen hotel is near Xcaret WaterPark. Each spacious room at Sandos Playacar Beach Resort is decorated in tropical colors and features a plasma TV, well-stocked mini-bar and a private balcony. It also offers a work desk and a safe in every room. Sandos Playacar Beach Resort offers 2 lighted tennis courts, a fully equipped gym and free bike rentals with organized tours. Water activities include snorkeling and water basketball. Guests can enjoy both casual and fine dining at Sandos Playacar Beach Resort. An Italian buffet, gourmet steak house and Mexican specialties are just a few of the various options. The resort features an ocean front family pool with water slides and swim up bar. The archaeological sites of Tulúm and Cobá are within an hours’ drive of this Sandos Playacar Beach Resort.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Sandos Playacar All Inclusive has been welcoming Booking.com guests since Sep 21, 2009
Hotel chain/brand:
Sandos Hotels & Resorts

Property Highlights

Top Location: Highly rated by recent guests (8.6)

Breakfast Info

Buffet

Free Private Parking Available On Site

Activities:

Tennis court

Fitness center

Golf course (within 2 miles)


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Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 full beds
and
1 sofa bed
2 full beds
and
1 sofa bed
2 full beds
or
1 twin bed
1 sofa bed
and
1 queen bed
or
2 full beds
and
1 sofa bed
1 sofa bed
and
1 queen bed
or
1 sofa bed
and
2 queen beds
1 sofa bed
and
1 queen bed
or
2 full beds
and
1 sofa bed
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Travel Sustainable Level 2
This property is making considerable investments and efforts towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.0
Facilities
7.8
Cleanliness
8.2
Comfort
8.2
Value for money
7.5
Location
8.6
Free WiFi
6.9
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Jose
    United States of AmericaUnited States of America
    Personnel with a genuine pleasant attitude Food,drinks were of good quality
  • Casey
    United States of AmericaUnited States of America
    The staff was super friendly and upbeat. The food at the buffets was delightful. The beach was very clean with little to no sargassum. Our room was one of the furthest from the beach but it was only about a 10 minute walk. I read reviews from...
  • Héctor
    MexicoMexico
    The hotel was very good, very clean and the staff was helpful. The room was spacious.
  • Pia
    United States of AmericaUnited States of America
    The staff were so wonderful, especially Manuel and Ramon, at the adults only pool!
  • Nancy
    United States of AmericaUnited States of America
    Beautiful setting, beautiful clean beach, friendly attentive staff, great selection of food and drinks and lots of things for us as a family to do.
  • J
    James
    CanadaCanada
    Beach is amazing, restaurants are pretty good, room was clean and comfortable.
  • Tomas
    United States of AmericaUnited States of America
    the beach is the absolute reason why we love this place
  • Miguel
    United States of AmericaUnited States of America
    convenient and very friendly! loved the relaxing amenities
  • Susan
    United States of AmericaUnited States of America
    Very comfortable rooms and beds, wide selection of food choices, Great proximity to the beach and pools, Very helpful and friendly staff, good night entertainment and day trip options.
  • P
    United States of AmericaUnited States of America
    The room was really nice. the property was very beautiful. food was excellent. I was extremely apprehensive about the resort based on other reviews I read. The wait to check in was short, the food was great, the walk to the beach was long but...

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • does this include all meals? it says all inclusive

    Yes All Inclusive includes all meals in our Buffet Restaurants, Specialty Restaurants, Snack restaurants and Snack bars as well as Room Service menu. ..
    Answered on 16 August 2019
  • This says there are two twin beds in the room but the picture shows a king size bed and a bunk bed? Which is correct, the picture or the description?

    There are 2 types of Riviera Family Junior Suites: 1. KING ( has 1 King Bed and a Bunk Bed ) 2. QUEEN ( has 2 Queen Beds and a Sofa Bed ) RECOMMEN..
    Answered on 16 August 2019
  • Do you offer free antigen test for 3 night stay . ?

    Rapid Antigen Test: FREE for anyone traveling back to or through the USA and $ 35.00 USD for those traveling outside the USA. Results take an average ..
    Answered on 13 February 2021
  • Is there Free transportation from airport to hotel and hotel to airport?

    NO, our Resort works with a third party and they provide transportation for a fee.
    Answered on 23 February 2020
  • How many beds I’m getting for family of 5 ?

    A Junior Family Suite has either: One King bed with a Bunk Bed or 2 Queen beds with a sofa bed.
    Answered on 29 March 2021
  • Mi pregunta es q si con el mismo pase de estancia en sandos playacar podemos visitar y hacer uso de las instalaciones de los otros hotels sandos?

    Si hay disponibilidad puedes visitar Sandos caracol con un Day Pass ( sin costo ) pero debes arreglar su propio transportacion ( taxi ) y necesitas ve..
    Answered on 15 March 2021
  • Still looking?

Area info *

Restaurants
9 Restaurants On Site

  • Gran Buffet Festival
    • Cuisine
      International
  • Il Piemonte
    • Cuisine
      Italian
  • Iztapalapa
    • Cuisine
      Mexican
  • Asiana
    • Cuisine
      Asian
  • Chayita
    • Cuisine
      Mexican
    • Open for
      Dinner
    • Ambience
      Family-friendly • Modern
  • El Gaucho
    • Cuisine
      Argentinian
  • Fogo de Janeiro
    • Cuisine
      Brazilian
  • Le Gourmet
    • Cuisine
      French
  • Riviera Maya
    • Cuisine
      Mexican

Resort Facilities at Sandos Playacar All Inclusive

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Bar
  • Private beach area
Outdoors
  • Outdoor furniture
  • Beachfront
  • Private beach area
  • Terrace
  • Garden
Activities
  • Archery
  • Live sports events (broadcast)
  • Live music/Performance
  • Themed dinners
  • Beach
  • Tennis equipment
  • Water park
  • Evening entertainment
  • Kids' club
  • Water sports facilities on site
    Additional charge
  • Nightclub/DJ
  • Entertainment staff
  • Mini golf
  • Snorkeling
  • Diving
    Additional charge
  • Canoeing
  • Darts
  • Windsurfing
    Additional charge
  • Ping-pong
  • Pool table
  • Playground
  • Game room
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Street parking
  • Accessible parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Strollers
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Shallow end
  • Waterslide
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Pool 2 – outdoorFree!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Waterslide
  • Turkish/Steam Bath
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Solarium
  • Fitness center
  • Sauna
    Additional charge
Languages Spoken
  • English
  • Spanish
  • Portuguese

House rules

Sandos Playacar All Inclusive takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 5 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Sandos Playacar All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note:

Our tennis courts will be out of service starting August 23rd, 2023, due to renovation works, with an approximate completion date of October 31st, 2023. All other hotel activities will be unaffected and operate as usual. We thank you for your understanding.

Upon check-in photo identification and credit card is required. Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation. An environment fee of MXN 31.12 per night is not included and must be paid at check-in.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Please inform Sandos Playacar All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about Sandos Playacar All Inclusive

  • Check-in at Sandos Playacar All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

  • Sandos Playacar All Inclusive has 9 restaurants:

    • El Gaucho
    • Chayita
    • Fogo de Janeiro
    • Riviera Maya
    • Il Piemonte
    • Le Gourmet
    • Gran Buffet Festival
    • Asiana
    • Iztapalapa

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The prices at Sandos Playacar All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Sandos Playacar All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

    Breakfast option(s) include:

    • Buffet

  • Sandos Playacar All Inclusive offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Playground
    • Pool table
    • Game room
    • Snorkeling
    • Ping-pong
    • Diving
    • Tennis court
    • Canoeing
    • Mini golf
    • Darts
    • Windsurfing
    • Golf course (within 2 miles)
    • Solarium
    • Water park
    • Beachfront
    • Kids' club
    • Evening entertainment
    • Spa facilities
    • Beach
    • Tennis equipment
    • Personal trainer
    • Nightclub/DJ
    • Live music/Performance
    • Beauty services
    • Locker rooms
    • Entertainment staff
    • Swimming pool
    • Fitness classes
    • Themed dinners
    • Spa lounge/Relaxation area
    • Live sports events (broadcast)
    • Yoga classes
    • Water sports facilities on site
    • Fitness
    • Archery
    • Private beach area
    • Spa/Wellness packages

  • Yes, Sandos Playacar All Inclusive is popular with guests booking family stays.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Sandos Playacar All Inclusive on this page.

  • Sandos Playacar All Inclusive is 2.2 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Sandos Playacar All Inclusive include:

    • Suite
    • Double
    • Triple
    • Single
    • Family
    • Twin