Hello and thank you for your interest in staying at Altis Prime. All Family and most of our Club apartments have bathtubs. We may provide a babycrib free of charge. All of our apartaments have kitchenettes.

Good day. Our kitchenettes have a refrigerator, a samll freezer, a microwave and pots, pans, cutlery, plates etc. So yes, you can boil an egg ;-)

Bom dia, lamento informar que a piscina e jacuzzi irão manter-se fechados durante o mês de maio.

Hello, we guarantee check-in at 2.00 pm. Any earlier arrival will be subject to available rooms at the time of arrival, but if we have any, we are happy to make them available to you. Kind regards, Julia

Goog Morning Sir/Madam, Thank you so much for your message. We inform you that regarding the check ou time you have to check always with the reception. The swimming pool and the spa are already opne. Best Regards, Reservations Department

Good day from Altis Prime. Yes, we do have baby cots in the hotel, subject to availability. Please inform your reservations details, so that we can double-check availability. A late check-out is also subject to avalability. When possible we offer a free possibility to check-out until latest 2.00 pm. After that hour, there will be a surcharge of 50% of your rate until 6.00 pm or 100% of your rate after 6.00 pm. Please send us a message that includes your reservations details. Best regards, Julia

Good day. Children are welcome at the pool between 10am and 4pm. Between 4pm and 7pm, the pool is an "adults only"area.

Buenas tardes. Sí, en las Suites Superiores y Familiares el acceso al baño desde el sofá-cama es a través del dormitorio principal. Las Suites Premium tienen cama y baño separados con acceso individual.

Good afternoon, parking costs 13 Euros per day for hotel guests. It is an underground garage, similar to a public parking space, located on site. It is not possible to reserve parking as avalability is limited. Thank you.

Good afternoon, we cannot guarantee that the two apartments will be next to eachother or even on the same floor, but we will do our very best to make it possible.

Good Morning, it is unlikely that the pool will be open by June 2021.

Dear Sir/Madam, we inform you that due to the covid we do not have shuttle available yet. You can choose from the taxi or a private transfer at €50.00 each way. Best regards, Reservations department

In our Club Suite category our double beds are 2,00 m wide, In our Family Suites the double beds are 1.80 m and in our Superior Suites 1.60 m wide.

Good day, we have an outdoor jacuzzi but no outdoor pool. Our sister property the Altis Belem has an outdoor pool. Best regards.

Hello, the swimming pool is open, the jacuzzi is currently under maintenance. The Premium Suite has 2 separate bedrooms, the other apartments (Superior, Family, Club) only 1 bedroom and 1 living room.

A piscina está aberta diáriamente das 10h00 até as 19h00.

Hello. The swimming pool of the Altis Grand Hotel is open all year. As for our terrace on the 9th floor of the Altis Prime, it is usually open from May until October with the jacuzzi working, unless the weather is bad or temperatures are too low.

Good day. The swimming pool at Altis Grand Hotel is open and available to use free of charge for Altis Prime guests.

Hola, aceptamos perros pequeños de hasta 10 kg. Se cobrará una tasa de limpieza extra de 30€ una vez por estancia.

We hereby inform you that the Gspa and swimming pool by Altis Grand Hotel is temporarily closed until the end of this year. We are very welcome to receive you!