• City view
  • Swimming pool
  • Free WiFi
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk
  • Daily housekeeping
  • Non-smoking rooms
  • Safe

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property Highlights

Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.4

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
1 king bed
1 sofa bed
and
1 queen bed
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Travel Sustainable Level 1

This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.8
Facilities
8.7
Cleanliness
8.9
Comfort
9.0
Value for money
7.9
Location
9.4
Free WiFi
9.1
High score for Singapore
Select topics to read reviews:

See what guests loved the most:

  • George
    United States of America United States of America
    The staff especially Reza at the lobby desk. He was exceptional - professional, extremely helpful, pleasant and courteous.
  • Irem
    Cyprus Cyprus
    Location and hotel was so good you can go anywhere from there easily, rooms are big enough and very clean. Pool side has really nice view
  • Caruana
    Malta Malta
    Just the right size for a short stay, and well connected to the shops.

Hotel area info

Restaurants
1 Restaurant On Site

  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern

Amenities of JEN Singapore Orchardgateway by Shangri-La
Great facilities! Review score, 8.7

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Free parking
  • Fitness center
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Sun deck
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
  • Happy hour
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Front Desk Services
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk
    Entertainment & Family Services
    • Babysitting/Child services
      Additional charge
    Cleaning Services
    • Daily housekeeping
    • Suit press
      Additional charge
    • Ironing service
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
    • Meeting/Banquet facilities
    Safety & security
    • Safe
    General
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Air conditioning
    • Wake-up service
    • Car rental
    • Packed lunches
    • Carpeted
    • Elevator
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Open all year
    • Pool with view
    • Pool/Beach towels
    • Pool bar
    Spa
    • Fitness center
    Languages Spoken
    • English
    • Hindi
    • Japanese
    • Korean
    • Malay
    • Chinese

    House rules

    JEN Singapore Orchardgateway by Shangri-La takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 3 years
    Extra bed upon request
    S$ 90 per child, per night
    Crib upon request
    Free
    4 - 11 years
    Extra bed upon request
    S$ 90 per child, per night
    12+ years
    Extra bed upon request
    S$ 90 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash JEN Singapore Orchardgateway by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Please note that the swimming pool's operating hours are from 06:00 to 23:00. The payable total price may be increased by 1% due to the GST increase in 2024.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about JEN Singapore Orchardgateway by Shangri-La

    • JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:

      • Makan@Jen

    • Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.

    • The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Check-in at JEN Singapore Orchardgateway by Shangri-La is from 3:00 PM, and check-out is until 12:00 PM.

    • Room options at JEN Singapore Orchardgateway by Shangri-La include:

      • Double
      • Twin
      • Family

    • JEN Singapore Orchardgateway by Shangri-La offers the following activities/services (charges may apply):

      • Fitness center
      • Swimming pool
      • Happy hour
      • Bicycle rental

    • JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the center of Singapore. All distances are measured in straight lines. Actual travel distances may vary.

    • Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

      Breakfast option(s) include:

      • Continental
      • Buffet