City view
Swimming pool
Free WiFi
Free parking
Air conditioning
Private Bathroom
24-hour front desk
Daily housekeeping
Non-smoking rooms
Safe

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property.

Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.

Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.

At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.

Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

This is our guests' favorite part of Singapore, according to independent reviews.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

JEN Singapore Orchardgateway by Shangri-La has been welcoming Booking.com guests since Aug 28, 2014
Hotel chain/brand: JEN by Shangri-La

Property Highlights

Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.4

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Sleeps
 
2 twin beds
1 king bed
1 sofa bed
and
1 queen bed
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • Can i add extra bed for this type of room?
    Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.
    Answered on 14 November 2019
  • Hi. We are looking to stay at the JEN for 5 nights in October. Our flight isn't until 11pm in the evening. As checkout is 11am, is there somewhere to ..
    Dear Sir/Madam, Please be informed that you may leave the luggage at our concierge counter after check out and freshen up at our 19th-floor restrooms..
    Answered on 4 January 2021
  • is there any room with bathtub?
    Deluxe Room, Club Deluxe Room, and Deluxe Family Room can either have a standing shower or a bathtub while Panorama Club Room has both standing shower..
    Answered on 30 November 2021
  • I am looking book 2 rooms, is there an option to have them connected?
    Connecting rooms request is subject to availability upon arrival.
    Answered on 30 November 2021
  • How wide is an extra large double bed
    Our king-sized bed measures 198cm x 203cm.
    Answered on 30 November 2021
  • Still looking?
Hotel area info *
1 Restaurant On Site

    Makan@Jen

    Food: International

    Open for: Breakfast, Lunch, Dinner

Travel Proud

Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Amenities of JEN Singapore Orchardgateway by Shangri-La Great facilities! Review score, 8.7
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Sun deck
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
  • Happy hour
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
    Front Desk Services
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk
    Entertainment & Family Services
    • Babysitting/Child services
      Additional charge
    Cleaning Services
    • Daily housekeeping
    • Suit press
      Additional charge
    • Ironing service
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business Facilities
    • Fax/Photocopying
    • Meeting/Banquet facilities
    Safety & security
    • Safe
    General
    • Vending machine (snacks)
    • Vending machine (drinks)
    • Air conditioning
    • Wake-up service
    • Car rental
    • Packed lunches
    • Carpeted
    • Elevator
    • Family rooms
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Wake-up service/Alarm clock
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    • Open all year
    • Pool with view
    • Pool/Beach towels
    • Pool bar
    Spa
    • Fitness center
    Languages Spoken
    • English
    • Hindi
    • Japanese
    • Korean
    • Malay
    • Chinese

    House rules

    JEN Singapore Orchardgateway by Shangri-La takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Check-out

    Until 12:00 PM

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above are considered adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 11 years
    Extra bed upon request
    S$ 90 per child, per night
    12+ years
    Extra bed upon request
    S$ 90 per person, per night

    Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

    There are no cribs available at this property.

    All extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 21

    Pets

    Pets are not allowed.

    Mastercard Visa UnionPay credit card JCB Diners Club American Express JEN Singapore Orchardgateway by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print

    Please note that the swimming pool's operating hours are from 06:00 to 23:00.

    The tax amount which is set out in the Reservation Details above and payable by the guest shall be subject to changes based on the prevailing tax rate at the time of payment of the applicable room charges.

    The payable total price may be subject to a slight change due to the GST rate increase in 2023 and 2024.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about JEN Singapore Orchardgateway by Shangri-La

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • JEN Singapore Orchardgateway by Shangri-La offers the following activities/services (charges may apply):

      • Fitness center
      • Swimming pool
      • Happy hour
      • Bicycle rental

    • Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).

      Breakfast option(s) include:

      • Buffet

    • Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.

    • JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:

      • Makan@Jen

    • JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the center of Singapore.

    • Room options at JEN Singapore Orchardgateway by Shangri-La include:

      • Double
      • Twin
      • Family

    • Check-in at JEN Singapore Orchardgateway by Shangri-La is from 3:00 PM, and check-out is until 12:00 PM.

    • The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.