Hotel JEN Singapore Orchardgateway by Shangri-La - SG Clean

277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore – Excellent location – show map – Subway Access

Excellent location – rated 9.5/10! (score from 2625 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
2,625 reviews

Best location as MRT STATION AND BUST STATION BOTH very near ... Somerset area is superb ... Best pool with view at night...good breakfast

Pooja India

Nice staff, well prepared with all the amennties(shower gel, shampoo,iron,hair dryer...etc). The hotel is near Orchard which is pretty convenient.

Norah Vietnam

I liked the room very much. It was extremely comfortable. The robot delivering extra towels was also a favorite of my children.

Mary Philippines

The hotel is right above Orchard Gateway/Somerset 313. Extremely easy to find food and do shopping. Bus stop is opposite the road. Convenience store is right next door. Pool facilities are good.

Sharon Brunei

the location is amazing, direct access to go to MRT station, lot of cafes and restos and its in orchard🙌🏻

Diana Indonesia

The location of the hotel was great - close proximity to shops and the MRT. The pool and room were good for a short stay. Front desk service was quick with requests (travel adaptors, new robes etc.)

Eugenia Australia

friendly staff, nice location close to MRT station and Orchard street. Awesome pool.

Mohamed Kuwait

The position of the hotel. The overall experience was fantastic. Room size cleanliness staff etc..

Marie United Kingdom

The location is great, easy to travel to and access many food places.. The staff is friendly. View of the room was nice.

Vvernon Singapore

located on orchard street, the area is just perfect. walking distance to all the shopping and restaurants. subway is in the adjoining building which makes commute really easy. the hotel is great with very comfortable rooms. rooftop pool has a brilliant view of the skyline. to top that the staff is polite as well. thank you.

Rahul India
8.9
Excellent
2,625 reviews
  • What guests loved the most:
  • “Best location as MRT STATION AND BUST STATION BOTH very near ... Somerset area is superb ... Best pool with view at night...good breakfast”
    Pooja Pooja India India
  • “Nice staff, well prepared with all the amennties(shower gel, shampoo,iron,hair dryer...etc). The hotel is near Orchard which is pretty convenient.”
    Norah Norah Vietnam Vietnam
  • “I liked the room very much. It was extremely comfortable. The robot delivering extra towels was also a favorite of my children.”
    Mary Mary Philippines Philippines
  • “The hotel is right above Orchard Gateway/Somerset 313. Extremely easy to find food and do shopping. Bus stop is opposite the road. Convenience store is right next door. Pool facilities are good.”
    Sharon Sharon Brunei Brunei
  • “the location is amazing, direct access to go to MRT station, lot of cafes and restos and its in orchard🙌🏻”
    Diana Diana Indonesia Indonesia
  • “The location of the hotel was great - close proximity to shops and the MRT. The pool and room were good for a short stay. Front desk service was quick with requests (travel adaptors, new robes etc.)”
    Eugenia Eugenia Australia Australia
  • “friendly staff, nice location close to MRT station and Orchard street. Awesome pool.”
    Mohamed Mohamed Kuwait Kuwait
  • “The position of the hotel. The overall experience was fantastic. Room size cleanliness staff etc..”
    Marie Marie United Kingdom United Kingdom
  • “The location is great, easy to travel to and access many food places.. The staff is friendly. View of the room was nice.”
    Vvernon Vvernon Singapore Singapore
  • “located on orchard street, the area is just perfect. walking distance to all the shopping and restaurants. subway is in the adjoining building which makes commute really easy.”
    Rahul Rahul India India

Categories:

  • Staff 9.2
  • Facilities 9.0
  • Cleanliness 9.2
  • Comfort 9.2
  • Value for money8.2
  • Location 9.5
  • Free WiFi 9.2
High score for Singapore

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property.

Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.

Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.

At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.

Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

This is our guests' favorite part of Singapore, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

JEN Singapore Orchardgateway by Shangri-La - SG Clean has been welcoming Booking.com guests since Aug 28, 2014
 Hotel chain/brand: JEN by Shangri-La

Show me more

Most popular amenities

1 swimming pool
Free WiFi
Family rooms
Non-smoking rooms
Free parking
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free parking available at the hotel

Saved to 26334 lists

Availability

When would you like to stay at JEN Singapore Orchardgateway by Shangri-La - SG Clean?

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Sleeps Room Type Price
Max adults: 2. Max children: 1
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Max adults: 2. Max children: 1
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
Deluxe Twin Room
  • 2 twin beds
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Max adults: 2. Max children: 2
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Max adults: 2. Max children: 2
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Max adults: 3. Max children: 2
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Max adults: 2. Max children: 2
Club King Room
  • 1 king bed
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
Deluxe Family Room
  • 1 sofa bed and
  • 1 queen bed
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Max adults: 2
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Max adults: 2
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Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

4 reasons to choose JEN Singapore Orchardgateway by Shangri-La - SG Clean

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.9
Excellent · 2,625 reviews
Read all reviews
  • Staff 9.2
  • Facilities 9.0
    Pool, View, Fitness center
  • Cleanliness 9.2
  • Comfort 9.2
  • Value for money8.2
  • Location 9.5
    Shopping area, View
  • Free WiFi 9.2
High score for Singapore

Select topics to read reviews:

See what guests loved the most:

  • Pooja India

    “Best location as MRT STATION AND BUST STATION BOTH very near ... Somerset area is superb ... Best pool with view at night...good breakfast”

  • Norah Vietnam

    “Nice staff, well prepared with all the amennties(shower gel, shampoo,iron,hair dryer...etc). The hotel is near Orchard which is pretty convenient.”

  • Mary Philippines

    “I liked the room very much. It was extremely comfortable. The robot delivering extra towels was also a favorite of my children.”

  • Sharon Brunei

    “The hotel is right above Orchard Gateway/Somerset 313. Extremely easy to find food and do shopping. Bus stop is opposite the road. Convenience store is right next door. Pool facilities are good.”

  • Diana Indonesia

    “the location is amazing, direct access to go to MRT station, lot of cafes and restos and its in orchard🙌🏻”

  • Eugenia Australia

    “The location of the hotel was great - close proximity to shops and the MRT. The pool and room were good for a short stay. Front desk service was quick with requests (travel adaptors, new robes etc.)”

  • Mohamed Kuwait

    “friendly staff, nice location close to MRT station and Orchard street. Awesome pool.”

  • Marie United Kingdom

    “The position of the hotel. The overall experience was fantastic. Room size cleanliness staff etc..”

  • Vvernon Singapore

    “The location is great, easy to travel to and access many food places.. The staff is friendly. View of the room was nice.”

  • Rahul India

    “located on orchard street, the area is just perfect. walking distance to all the shopping and restaurants. subway is in the adjoining building which makes commute really easy. the hotel is great with very comfortable rooms. rooftop pool has a brilliant view of the skyline. to top that the staff is polite as well. thank you.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • Can i add extra bed for this type of room?
    Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.
    Asked about: Superior King Room with City View • Answered on November 14, 2019
  • is there any room with bathtub?
    Deluxe Room, Club Deluxe Room, and Deluxe Family Room can either have a standing shower or a bathtub while Panorama Club Room has both standing shower and bathtub.
    Asked about: Superior King Room with City View • Answered on November 30, 2021
  • How wide is an extra large double bed
    Our king-sized bed measures 198cm x 203cm.
    Asked about: Superior King Room with City View • Answered on November 30, 2021
  • Hello, we are interested in booking the Club King Room and we have been wondering what are the complimentary snacks n the description?
    Midday snacks and small dinner bites menu are subject to changes without prior notice.
    Answered on September 8, 2021
  • is it possible to stay 2adults and three kids(age of 4,8,10) in one room? we check the super king room with city view and it result 2 rooms for us.is it possible to have extra bed with extra payment? Thank you!
    Superior City View Room can only accommodate up to 2 adults and 1 child below 12 years old. For a family of five, it is advisable to book a second room.
    Answered on November 30, 2021

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Orchard Gateway
    0 miles
  • 313@Somerset
    0.1 miles
  • The Centrepoint
    0.1 miles
  • Cineleisure Orchard
    0.2 miles
  • Istana Singapore
    0.3 miles
  • The Paragon
    0.3 miles
  • Plaza Singapura
    0.3 miles
  • Ngee Ann City
    0.4 miles
  • Lucky Plaza
    0.5 miles
Top attractions
  • Orchard MRT Station
    0.6 miles
  • ION Orchard
    0.6 miles
  • Singapore Art Museum
    0.8 miles
  • City Hall MRT Station
    1 miles
  • Raffles City
    1.1 miles
  • Mustafa Center
    1.3 miles
  • Suntec City
    1.3 miles
  • Esplanade Theatres on the Bay
    1.3 miles
  • Marina Bay Sands Casino
    1.8 miles
  • Universal Studios Singapore
    3.3 miles
Public transit
  • Train Somerset MRT Station
    0 miles
Closest Airports
  • Changi Airport
    10.6 miles
  • Hang Nadim International Airport
    22.8 miles
  • Senai International Airport
    26.3 miles
How to get to JEN Singapore Orchardgateway by Shangri-La - SG Clean from Changi Airport
    Public transportation
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
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1 Restaurant On Site

    Makan@Jen

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet & À La Carte

Travel Proud
Travel Proud

This is a Proud Certified property where you can be extra sure of a welcoming stay.

Amenities of JEN Singapore Orchardgateway by Shangri-La - SG Clean Great facilities! Review score, 9.0

Most popular amenities

1 swimming pool
Free WiFi
Family rooms
Non-smoking rooms
Free parking
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Sun deck
  • Terrace
Activities
  • Happy hour Additional charge
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
Safety & security
  • Safe
General
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Pool with view
Spa
  • Pool/Beach towels
  • Fitness center
Languages Spoken
  • English
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Chinese
Missing some information? Yes / No
Great! Thanks for your response.
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Sustainability initiatives
This property has taken steps to provide more sustainable and eco-friendly travel

House rules JEN Singapore Orchardgateway by Shangri-La - SG Clean takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0+ years
Extra bed by request
S$ 90 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

There's no capacity for cribs at this property.

The maximum number of extra beds allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card JCB Diners Club American Express JEN Singapore Orchardgateway by Shangri-La - SG Clean accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about JEN Singapore Orchardgateway by Shangri-La - SG Clean

  • The following parking options are available to guests staying at JEN Singapore Orchardgateway by Shangri-La - SG Clean (subject to availability):

    • Parking on site
    • Parking
    • Free parking

  • Guests staying at JEN Singapore Orchardgateway by Shangri-La - SG Clean can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Buffet

  • From the nearest airport, you can get to JEN Singapore Orchardgateway by Shangri-La - SG Clean by:

    • Taxi 25min
    • Bus 1h

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • JEN Singapore Orchardgateway by Shangri-La - SG Clean offers the following activities/services (charges may apply):

    • Fitness center
    • Happy hour

  • Check-in at JEN Singapore Orchardgateway by Shangri-La - SG Clean is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at JEN Singapore Orchardgateway by Shangri-La - SG Clean may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • JEN Singapore Orchardgateway by Shangri-La - SG Clean is 1.1 miles from the center of Singapore.

  • JEN Singapore Orchardgateway by Shangri-La - SG Clean has 1 restaurant:

    • Makan@Jen

  • Yes, JEN Singapore Orchardgateway by Shangri-La - SG Clean is popular with guests booking family stays.

  • Room options at JEN Singapore Orchardgateway by Shangri-La - SG Clean include:

    • Double
    • Twin
    • Family