Hotel JEN Singapore Orchardgateway by Shangri-La - SGClean

277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore – Excellent location – show map – Subway Access

Excellent location – rated 9.5/10! (score from 2993 reviews)

Real guests • Real stays • Real opinions

9.0
Wonderful
2,993 reviews

We were amaze by over all ambiance of the place. The anniversary surprise exceed our expectation. We were so thankful for the wonderful experience. Thank you.😁

Juliet Singapore

Great location on Orchard Rd - plenty of restaurants within short walk. Customer service was great, easy check-in & very helpful. The room was comfortable, great beds / sheets. Breakfast was included in our rate and well worth it - plenty of choice including ice-cream.. The sky-pool & bar area had great views.

Jeff Australia

The staff at the facility was so nice we made a friend name Charm, She was so nice to us and it was so full of information she was a very big , help she went out of her way to see that we have everything we need it every day

John United States of America

breakfast had great diversity but the quality was not at the level I had expected for such a classy hotel.

Arthur France

Superb location in proximity to Orchard Road, easy to get around. Rooftop pool was a great way to relax and unwind. Great service from staff, courteous at all times. Made us feel very welcome from check-in right through to check out. Stayed over CNY and had great views of the fireworks from pool. Comfortable bed and pillows with good storage space to unpack. Terrific view from room. Cold water and ice cube dispenser on each floor came in handy.

Aleks Australia

Staff were all super friendly and willing to accomodate any request.

Aaron Australia

Great breakfast buffet, including local delicacies like egg tarts! Good coffee, good service, and a pleasant atmosphere.

Erik United States of America

Excellent location and very clean and comfortable room. Pool deck is gorgeous!

Victoria Australia

Pool area, zen Lounge, friendly service in every area of the facility

John United States of America

Nice location. near subway, many option for restaurant & shopping mall near hotel. As muslim, there is direction for kiblat in room. It's awesome in Singapore. Best view in rooftop

Rina Indonesia
9.0
Wonderful
2,993 reviews
  • What guests loved the most:
  • “We were amaze by over all ambiance of the place. The anniversary surprise exceed our expectation. We were so thankful for the wonderful experience. Thank you.😁”
    Juliet Juliet Singapore Singapore
  • “Great location on Orchard Rd - plenty of restaurants within short walk. Customer service was great, easy check-in & very helpful. The room was comfortable, great beds / sheets.”
    Jeff Jeff Australia Australia
  • “The staff at the facility was so nice we made a friend name Charm, She was so nice to us and it was so full of information she was a very big , help she went out of her way to see that we have...”
    John John United States of America United States of America
  • “breakfast had great diversity but the quality was not at the level I had expected for such a classy hotel.”
    Arthur Arthur France France
  • “Superb location in proximity to Orchard Road, easy to get around. Rooftop pool was a great way to relax and unwind. Great service from staff, courteous at all times.”
    Aleks Aleks Australia Australia
  • “Staff were all super friendly and willing to accomodate any request.”
    Aaron Aaron Australia Australia
  • “Great breakfast buffet, including local delicacies like egg tarts! Good coffee, good service, and a pleasant atmosphere.”
    Erik Erik United States of America United States of America
  • “Excellent location and very clean and comfortable room. Pool deck is gorgeous!”
    Victoria Victoria Australia Australia
  • “Pool area, zen Lounge, friendly service in every area of the facility”
    John John United States of America United States of America
  • “Nice location. near subway, many option for restaurant & shopping mall near hotel. As muslim, there is direction for kiblat in room. It's awesome in Singapore. Best view in rooftop”
    Rina Rina Indonesia Indonesia

Categories:

  • Staff 9.2
  • Facilities 9.1
  • Cleanliness 9.3
  • Comfort 9.2
  • Value for money8.2
  • Location 9.5
  • Free WiFi 9.0
High score for Singapore

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property.

Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.

Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.

At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.

Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

This is our guests' favorite part of Singapore, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

JEN Singapore Orchardgateway by Shangri-La - SGClean has been welcoming Booking.com guests since Aug 28, 2014
 Hotel chain/brand: JEN by Shangri-La

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Most popular amenities

1 swimming pool
Free WiFi
Family rooms
Non-smoking rooms
Free parking
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free parking available at the hotel

Saved to 23515 lists

Availability

When would you like to stay at JEN Singapore Orchardgateway by Shangri-La - SGClean?

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Sleeps Room Type Price
Max adults: 2. Max children: 1
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Max adults: 3. Max children: 2
Deluxe Twin Room
  • 2 twin beds
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Max adults: 2. Max children: 2
Club King Room
  • 1 king bed
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Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
Deluxe Family Room
  • 1 sofa bed and
  • 1 queen bed
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Max adults: 2
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Max adults: 2
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Lock in a great price for your upcoming stay

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4 reasons to choose JEN Singapore Orchardgateway by Shangri-La - SGClean

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

9.0
Wonderful · 2,993 reviews
Read all reviews
  • Staff 9.2
  • Facilities 9.1
    Pool, View
  • Cleanliness 9.3
  • Comfort 9.2
  • Value for money8.2
  • Location 9.5
    Shopping area, View, Food and drink options nearby
  • Free WiFi 9.0
High score for Singapore

Select topics to read reviews:

See what guests loved the most:

  • Juliet Singapore

    “We were amaze by over all ambiance of the place. The anniversary surprise exceed our expectation. We were so thankful for the wonderful experience. Thank you.😁”

  • Jeff Australia

    “Great location on Orchard Rd - plenty of restaurants within short walk. Customer service was great, easy check-in & very helpful. The room was comfortable, great beds / sheets. Breakfast was included in our rate and well worth it - plenty of choice including ice-cream.. The sky-pool & bar area had great views.”

  • John United States of America

    “The staff at the facility was so nice we made a friend name Charm, She was so nice to us and it was so full of information she was a very big , help she went out of her way to see that we have everything we need it every day”

  • Arthur France

    “breakfast had great diversity but the quality was not at the level I had expected for such a classy hotel.”

  • Aleks Australia

    “Superb location in proximity to Orchard Road, easy to get around. Rooftop pool was a great way to relax and unwind. Great service from staff, courteous at all times. Made us feel very welcome from check-in right through to check out. Stayed over CNY and had great views of the fireworks from pool. Comfortable bed and pillows with good storage space to unpack. Terrific view from room. Cold water and ice cube dispenser on each floor came in handy. ”

  • Aaron Australia

    “Staff were all super friendly and willing to accomodate any request.”

  • Erik United States of America

    “Great breakfast buffet, including local delicacies like egg tarts! Good coffee, good service, and a pleasant atmosphere.”

  • Victoria Australia

    “Excellent location and very clean and comfortable room. Pool deck is gorgeous!”

  • John United States of America

    “Pool area, zen Lounge, friendly service in every area of the facility”

  • Rina Indonesia

    “Nice location. near subway, many option for restaurant & shopping mall near hotel. As muslim, there is direction for kiblat in room. It's awesome in Singapore. Best view in rooftop”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About JEN Singapore Orchardgateway by Shangri-La - SGClean

Welcoming Booking.com guests since Aug 28, 2014

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Can i add extra bed for this type of room?

    Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.

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    Asked about: Superior King Room with City View • Answered on November 14, 2019
  • Hello, we are interested in booking the Club King Room and we have been wondering what are the complimentary snacks n the description?

    Midday snacks and small dinner bites menu are subject to changes without prior notice.

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    Answered on September 8, 2021
  • hi, is there a bathtub for deluxe family room?

    Dear Sir/Madam, Please be informed that our Deluxe Family Room comes with bathtub. Best Regards,

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    Asked about: Deluxe Family Room • Answered on January 22, 2021
  • Hi may I ask .the food is halal?

    Dear Sir/Madam, Please be informed that food in the hotel is not Halal certified. However, you may want to choose from the no pork no lard items on the menu. Best Regards,

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    Asked about: Superior King Room • Answered on February 17, 2021
  • How much for taxi to airport please

    Dear Guest, Thank you for your question. The estimated standard taxi fare from our hotel to Changi Airport would be between SGD30-SGD50, subject to the time of taxi service and the traffic situation.

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    Answered on March 30, 2021
  • Hi,thinking of coming to your hotel in November,can You book a late check instead of 12.& till when,my thanks.

    Dear Guest, Thank you for your inquiry. For more details about room reservation, you may like to contact with hotel reservation team via reservations.singapore@hoteljen.com Thank you and best regards,

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    Answered on May 3, 2021
  • What do you get with the executive lounge excess,also can you get picked up from the Airport.& we will be coming from the UK.

    Dear Guest, Thank you for your question. Please contact with JEN Central Reservation team via reservations.singapore@hoteljen.com for more details.

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    Asked about: Club Deluxe Double Room • Answered on April 5, 2021
  • Is there a self service laundrette?

    Our laundry service is outsourced and we have laundry form & bag in the room. Once you filled up the form, you may call our guest service to pick up the laundry. Please note that return of laundry will depends on the timing that was being sent out.

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    Answered on October 21, 2021
  • Do you provide cots for babies?

    Baby cot can be arranged, subject to availability upon arrival.

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    Answered on November 30, 2021
  • We will arrive at the airport 1am on the 24th. Will we be able to check in at 2am on the 24th? Also how far away from the airport is the hotel?

    It is recommended to preblock the room one night prior at an additional one night charge to ensure an immediate check-in at 2am andthe easiest way to get to Hotel would be via Taxi, it will be approximately 25min from Airport to Hotel. Thank you.

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    Asked about: Superior King Room with City View • Answered on July 12, 2021
  • Hi, are there smoking room available?

    Dear Sir/Madam, Please be informed that all of our guest rooms are non smoking. However, there will be designated smoking areas available should you wish to take a puff. Best Regards,

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    Answered on February 19, 2021
  • Hi Can I check if we can use the SG Rediscover vouchers to book this property ?

    SingapoRediscover Vouchers can only be redeemed through the five appointed booking platforms such as Ctrip, Klook, Traveloka, Changi Recommends, GlobalTix.

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    Answered on August 30, 2021
  • Is there room for an extra child’s bed?

    Request for a rollaway bed can be arranged, subject to availability upon arrival.

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    Asked about: Deluxe King Room • Answered on November 30, 2021
  • is breakfast included in the room price

    Room-only rates and Room rate with breakfast are available.

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    Answered on November 30, 2021
  • hi, can the sofa bed sleep for 2paxs?

    Dear Sir / Madam, our Deluxe Family Room comes with a double sofa bed which can accommodate 2 person. Thank you.

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    Asked about: Deluxe Family Room • Answered on October 21, 2021
  • How to use the SG rediscovers vouchers while booking

    Dear Sir/Madam, Pertaining to your query on Singapore Rediscovery Voucher, STB has appointed the following five authorized booking partners.

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    Answered on March 17, 2021
  • Hi can I ask if the free breakfast are good for 2?

    Dear Sir/Madam, May we have your reservation ID for us better to assist on it. Hope to hear from you soon. Thank you.

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    Asked about: Superior Twin Room • Answered on June 29, 2021
  • Hi, with the king rooms are we able to organise an additional pull out bed

    Dear Sir/Madam, rollaway bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Thank you.

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    Asked about: Superior King Room with City View • Answered on November 17, 2021
  • I am looking book 2 rooms, is there an option to have them connected?

    Connecting rooms request is subject to availability upon arrival.

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    Answered on November 30, 2021
  • Hi, is there complimentary parking for staying guests?

    Dear Sir/Madam. Complimentary parking is available limited to one car per room. You may collect the parking coupon from our Front Desk. Thank you.

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    Answered on July 30, 2021
Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Orchard Gateway
    0 miles
  • 313@Somerset
    0.1 miles
  • The Centrepoint
    0.1 miles
  • Cineleisure Orchard
    0.2 miles
  • Istana Singapore
    0.3 miles
  • The Paragon
    0.3 miles
  • Plaza Singapura
    0.3 miles
  • Ngee Ann City
    0.4 miles
  • Lucky Plaza
    0.5 miles
Top attractions
  • Orchard MRT Station
    0.6 miles
  • ION Orchard
    0.6 miles
  • Singapore Art Museum
    0.8 miles
  • City Hall MRT Station
    1 miles
  • Raffles City
    1.1 miles
  • Mustafa Center
    1.3 miles
  • Suntec City
    1.3 miles
  • Esplanade Theatres on the Bay
    1.3 miles
  • Marina Bay Sands Casino
    1.8 miles
  • Universal Studios Singapore
    3.3 miles
Public transit
  • Train Somerset MRT Station
    0 miles
Closest Airports
  • Changi Airport
    10.6 miles
  • Hang Nadim International Airport
    22.8 miles
  • Senai International Airport
    26.3 miles
How to get to JEN Singapore Orchardgateway by Shangri-La - SGClean from Changi Airport
    Public transportation
    Free parking is available.
* All distances are measured in straight lines. Actual travel distances may vary.
Are you missing any information about this area?
Brilliant!
1 Restaurant On Site

    Makan@Jen

    Food: International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet & À La Carte

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Amenities of JEN Singapore Orchardgateway by Shangri-La - SGClean
Great facilities! Review score, 9.1

Most popular amenities

1 swimming pool
Free WiFi
Family rooms
Non-smoking rooms
Free parking
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Sun deck
  • Terrace
Activities
  • Happy hour Additional charge
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is available on site (reservation is not needed).
  • Secure parking
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press Additional charge
  • Ironing service
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying
  • Meeting/Banquet facilities
Safety & security
  • Safe
General
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Car rental
  • Packed lunches
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Pool with view
Spa
  • Pool/Beach towels
  • Fitness center
Languages Spoken
  • English
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Chinese
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Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules
JEN Singapore Orchardgateway by Shangri-La - SGClean takes special requests – add in the next step!

Check-in

From 2:00 PM