Name: JEN Singapore Orchardgateway by Shangri-La - SGClean
Address: 277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore, 277 Orchard Road #10-01, 238858, Singapore
Rating: 9.0

Info & prices
Amenities
House rules
The fine print
Guest reviews (3,438)

Hotel JEN Singapore Orchardgateway by Shangri-La - SGClean

277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore – Excellent location – show map – Subway Access

We were amaze by over all ambiance of the place. The anniversary surprise exceed our expectation. We were so thankful for the wonderful experience. Thank you.😁

Juliet

Singapore

Great location on Orchard Rd - plenty of restaurants within short walk. Customer service was great, easy check-in & very helpful. The room was comfortable, great beds / sheets. Breakfast was included in our rate and well worth it - plenty of choice including ice-cream.. The sky-pool & bar area had great views.

Jeff

Australia

The staff at the facility was so nice we made a friend name Charm, She was so nice to us and it was so full of information she was a very big , help she went out of her way to see that we have everything we need it every day

John

United States of America

breakfast had great diversity but the quality was not at the level I had expected for such a classy hotel.

Arthur

France

Superb location in proximity to Orchard Road, easy to get around. Rooftop pool was a great way to relax and unwind. Great service from staff, courteous at all times. Made us feel very welcome from check-in right through to check out. Stayed over CNY and had great views of the fireworks from pool. Comfortable bed and pillows with good storage space to unpack. Terrific view from room. Cold water and ice cube dispenser on each floor came in handy.

Aleks

Australia

Staff were all super friendly and willing to accomodate any request.

Aaron

Australia

Great breakfast buffet, including local delicacies like egg tarts! Good coffee, good service, and a pleasant atmosphere.

Erik

United States of America

Excellent location and very clean and comfortable room. Pool deck is gorgeous!

Victoria

Australia

Pool area, zen Lounge, friendly service in every area of the facility

John

United States of America

Nice location. near subway, many option for restaurant & shopping mall near hotel. As muslim, there is direction for kiblat in room. It's awesome in Singapore. Best view in rooftop

Rina

Indonesia

What guests loved the most:
“We were amaze by over all ambiance of the place. The anniversary surprise exceed our expectation. We were so thankful for the wonderful experience. Thank you.😁”

Juliet Singapore
“Great location on Orchard Rd - plenty of restaurants within short walk. Customer service was great, easy check-in & very helpful. The room was comfortable, great beds / sheets.”

Jeff Australia
“The staff at the facility was so nice we made a friend name Charm, She was so nice to us and it was so full of information she was a very big , help she went out of her way to see that we have...”

John United States of America
“breakfast had great diversity but the quality was not at the level I had expected for such a classy hotel.”

Arthur France
“Superb location in proximity to Orchard Road, easy to get around. Rooftop pool was a great way to relax and unwind. Great service from staff, courteous at all times.”

Aleks Australia
“Staff were all super friendly and willing to accomodate any request.”

Aaron Australia
“Great breakfast buffet, including local delicacies like egg tarts! Good coffee, good service, and a pleasant atmosphere.”

Erik United States of America
“Excellent location and very clean and comfortable room. Pool deck is gorgeous!”

Victoria Australia
“Pool area, zen Lounge, friendly service in every area of the facility”

John United States of America
“Nice location. near subway, many option for restaurant & shopping mall near hotel. As muslim, there is direction for kiblat in room. It's awesome in Singapore. Best view in rooftop”

Rina Indonesia

Categories:

Staff 9.2
Facilities 9.1
Cleanliness 9.2
Comfort 9.2
Value for money8.2
Location 9.5
Free WiFi 9.1

High score for Singapore

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property.

Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.

Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.

At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.

Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Starting 1 January 2021, the Shangri-La Group is making available emergency medical coverage of up to SGD 250,000 at no additional charge should a guest be diagnosed with COVID-19 during their stay. This COVID-19 emergency medical coverage is only available to international guests traveling to Singapore via the Reciprocal Green Lanes (RGLs) and to guests in possession of an Air Travel Pass (ATP). This policy applies to check-in dates between 1 January and 31 December 2021.

As part of JEN Singapore Orchardgateway's ongoing efforts to create a comfortable and safe environment for our guests, the hotel has embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitizing frequency for high touch points areas, use of medical grade sanitizers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares.

JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment and is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our fully vaccinated team when you next visit us.

This is our guests' favorite part of Singapore, according to independent reviews.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

We speak your language!

JEN Singapore Orchardgateway by Shangri-La - SGClean has been welcoming Booking.com guests since Aug 28, 2014
Hotel chain/brand: JEN by Shangri-La

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Most popular amenities

1 swimming pool

Free WiFi

Family rooms

Non-smoking rooms

Free parking

Tea/Coffee Maker in All Rooms

Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Buffet

Free parking available at the hotel

Sleeps	Room Type	Price
Max adults: 2. Max children: 1	Superior King Room 1 king bed
Something went wrong – please try again later. Check-in date Check-out date Rooms Adults Children
Max adults: 2. Max children: 1	Superior Twin Room 2 twin beds
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Max adults: 3. Max children: 2	Deluxe King Room 1 king bed
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Max adults: 3. Max children: 2	Deluxe Twin Room 2 twin beds
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Max adults: 2. Max children: 2	Superior King Room with City View 1 king bed
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Max adults: 2. Max children: 2	Superior Twin Room with City View 2 twin beds
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Max adults: 3. Max children: 2	Panorama Club Room 1 king bed
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Max adults: 2. Max children: 2	Club King Room 1 king bed
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Max adults: 3. Max children: 2	Club Deluxe Double Room 1 king bed
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Max adults: 3. Max children: 2	Deluxe Family Room 1 sofa bed and 1 queen bed
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Max adults: 2	Special Offer - Superior King Room with City View 1 king bed
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Max adults: 2	Special Offer - Superior Twin Room with City View 2 twin beds
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Just booked in Singapore 4 properties like JEN Singapore Orchardgateway by Shangri-La - SGClean were just booked in the last 15 minutes

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About JEN Singapore Orchardgateway by Shangri-La - SGClean

Welcoming Booking.com guests since Aug 28, 2014

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

Can i add extra bed for this type of room?

Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.

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Asked about: Superior King Room with City View • Answered on November 14, 2019
hi, is there a bathtub for deluxe family room?

Dear Sir/Madam, Please be informed that our Deluxe Family Room comes with bathtub. Best Regards,

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Asked about: Deluxe Family Room • Answered on January 22, 2021
Hello, we are interested in booking the Club King Room and we have been wondering what are the complimentary snacks n the description?

Midday snacks and small dinner bites menu are subject to changes without prior notice.

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Answered on September 8, 2021
How much for taxi to airport please

Dear Guest, Thank you for your question. The estimated standard taxi fare from our hotel to Changi Airport would be between SGD30-SGD50, subject to the time of taxi service and the traffic situation.

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Answered on March 30, 2021
Hi,thinking of coming to your hotel in November,can You book a late check instead of 12.& till when,my thanks.

Dear Guest, Thank you for your inquiry. For more details about room reservation, you may like to contact with hotel reservation team via reservations.singapore@hoteljen.com Thank you and best regards,

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Answered on May 3, 2021
What do you get with the executive lounge excess,also can you get picked up from the Airport.& we will be coming from the UK.

Dear Guest, Thank you for your question. Please contact with JEN Central Reservation team via reservations.singapore@hoteljen.com for more details.

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Asked about: Club Deluxe Double Room • Answered on April 5, 2021
We will arrive at the airport 1am on the 24th. Will we be able to check in at 2am on the 24th? Also how far away from the airport is the hotel?

It is recommended to preblock the room one night prior at an additional one night charge to ensure an immediate check-in at 2am andthe easiest way to get to Hotel would be via Taxi, it will be approximately 25min from Airport to Hotel. Thank you.

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Asked about: Superior King Room with City View • Answered on July 12, 2021
Hi, are there smoking room available?

Dear Sir/Madam, Please be informed that all of our guest rooms are non smoking. However, there will be designated smoking areas available should you wish to take a puff. Best Regards,

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Answered on February 19, 2021
Hi Can I check if we can use the SG Rediscover vouchers to book this property ?

SingapoRediscover Vouchers can only be redeemed through the five appointed booking platforms such as Ctrip, Klook, Traveloka, Changi Recommends, GlobalTix.

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Answered on August 30, 2021
How to use the SG rediscovers vouchers while booking

Dear Sir/Madam, Pertaining to your query on Singapore Rediscovery Voucher, STB has appointed the following five authorized booking partners.

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Answered on March 17, 2021
Hi can I ask if the free breakfast are good for 2?

Dear Sir/Madam, May we have your reservation ID for us better to assist on it. Hope to hear from you soon. Thank you.

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Asked about: Superior Twin Room • Answered on June 29, 2021
Hi, is there complimentary parking for staying guests?

Dear Sir/Madam. Complimentary parking is available limited to one car per room. You may collect the parking coupon from our Front Desk. Thank you.

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Answered on July 30, 2021
for deluxe king room will there be any bathtub?And also if we would like to order food isit possible to send to our room or we have to go and take ?

Deluxe Room offers a bathtub or standing shower, subject to availability. Food ordered from the outside vendor will have to be collected at reception.

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Asked about: Club King Room • Answered on September 1, 2021
How far is this hotel from airport

Dear Sir/Madam, Hotel Jen Orchardgateway Singapore by Shangri-La, is a 25-minute drive from Changi International Airport, and is accessible via taxi, public bus (along Somerset Road), subway (MRT exit B) and hotel limousine. Thank you .

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Answered on August 13, 2020
Hello, We were checking to book for January but there are not any empty dates in January! Is that because you are fully booked or because the hotel will remain close because of Covid? We noticed that in February there are empty dates do you know if Singapore will open its gates for travelers?

For more information on travelling to Singapore, please check the Safe Travel section of the Immigration & Checkpoints Authority of Singapore.

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Answered on September 27, 2021
Does this price include breakfast?

Good day to you. May we have your reservation details such as confirmation number and guest name for us better to advise accordingly. Hope to hear from you soon. Best Regards,

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Asked about: Superior Twin Room • Answered on February 1, 2021
Is there motorbike parking with complimentary at your site?

In-house registered guests can enjoy complimentary parking both for cars and motorcycles. Parking is shared with Orchard Gateway Mall.

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Answered on August 31, 2021
Hi, may i ask if Superior King Room with City View does it come with bathtub? & any complimentary cake for birthday? Thank you!

Dear Guest, Please be noted Superior Room type and Superior Cityview Room type comes with standing shower only. We are pleased to arrange chocolate bucket with balloon for birthday celebrating.

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Answered on December 22, 2020
Hi may I ask .the food is halal?

Dear Sir/Madam, Please be informed that food in the hotel is not Halal certified. However, you may want to choose from the no pork no lard items on the menu. Best Regards,

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Asked about: Superior King Room • Answered on February 17, 2021
Hi, which room have bathtub? Thank you.

Dear Guest, Greetings from JEN Singapore Orchardgateway. Please be noted that the Deluxe Rooms and Club Deluxe Rooms come with choice of Bathtub or Shower. And the Panorama Club Rooms come with Bathtub and Shower.

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Answered on April 5, 2021

4 reasons to choose JEN Singapore Orchardgateway by Shangri-La - SGClean

Prices you can't beat!
Booking is safe
Manage your bookings online
The staff speaks English

Hotel surroundings *

What's nearby

Orchard Gateway

0 miles
313@Somerset

0.1 miles
The Centrepoint

0.1 miles
Cineleisure Orchard

0.2 miles
Istana Singapore

0.3 miles
The Paragon

0.3 miles
Plaza Singapura

0.3 miles
Ngee Ann City

0.4 miles
Lucky Plaza

0.5 miles

Top attractions

Orchard MRT Station

0.6 miles
ION Orchard

0.6 miles
Singapore Art Museum

0.8 miles
City Hall MRT Station

1 miles
Raffles City

1.1 miles
Mustafa Center

1.3 miles
Suntec City

1.3 miles
Esplanade Theatres on the Bay

1.3 miles
Marina Bay Sands Casino

1.8 miles
Universal Studios Singapore

3.3 miles

Public transit

Train Somerset MRT Station

0 miles

Closest Airports

Changi Airport

10.6 miles
Hang Nadim International Airport

22.8 miles
Senai International Airport

26.3 miles

How to get to JEN Singapore Orchardgateway by Shangri-La - SGClean from Changi Airport

Public transportation

Free parking is available.

* All distances are measured in straight lines. Actual travel distances may vary.

Are you missing any information about this area?

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1 Restaurant On Site

Makan@Jen

Food: International

Open for: Breakfast, Lunch, Dinner

Sustainability initiatives

This property has taken steps to provide more sustainable and eco-friendly travel

House rules JEN Singapore Orchardgateway by Shangri-La - SGClean takes special requests – add in the next step!

Check-in

From 2:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0+ years

Extra bed by request

S$ 90 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

There's no capacity for cribs at this property.

The maximum number of extra beds allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card JCB Diners Club American Express JEN Singapore Orchardgateway by Shangri-La - SGClean accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

From the nearest airport, you can get to JEN Singapore Orchardgateway by Shangri-La - SGClean by:
- Taxi 25min
- Bus 1h
The following parking options are available to guests staying at JEN Singapore Orchardgateway by Shangri-La - SGClean (subject to availability):
- Parking on site
- Parking
- Secure parking
- Free parking
JEN Singapore Orchardgateway by Shangri-La - SGClean has 1 restaurant:
- Makan@Jen
Check-in at JEN Singapore Orchardgateway by Shangri-La - SGClean is from 2:00 PM, and check-out is until 12:00 PM.
JEN Singapore Orchardgateway by Shangri-La - SGClean is 1.1 miles from the center of Singapore.
The prices at JEN Singapore Orchardgateway by Shangri-La - SGClean may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
JEN Singapore Orchardgateway by Shangri-La - SGClean offers the following activities/services (charges may apply):
- Fitness center
- Happy hour
Room options at JEN Singapore Orchardgateway by Shangri-La - SGClean include:
- Double
- Twin
- Family
Guests staying at JEN Singapore Orchardgateway by Shangri-La - SGClean can enjoy a highly-rated breakfast during their stay (guest review score: 8.7).

Breakfast option(s) include:
- Buffet
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
Yes, JEN Singapore Orchardgateway by Shangri-La - SGClean is popular with guests booking family stays.

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