JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore – Excellent location – show map – Subway Access
Excellent location – rated 9.4/10! (score from 2258 reviews)
Real guests • Real stays • Real opinions
The rooftop pool is a absolute highlight of our stay in the hotel.
Estonianice and clean and friendly staff. location fabulous.
AustraliaThe location is really strategic and all the staff are very nice.
Indonesiavery good location, exactly as its name “orchardgateway”. All the staff are very warm humble and helpful. Big space of the room. Many restaurants around to have breakfast. Direct access to MRT, and near to bus stop. It’s the best value for money to have leisure time in SG.
IndonesiaThe roof pool feels like a resort, extremely pleasant. Even the burgers were great. We spent more time there than planned:)
BulgariaLocation and ambience are two major attractions. The breakfast selection is as good as always. Due to the pandemic, it has been three years since our previous visit but it’s like a good friendship…nothing changes and you just pick up from where you left off!
TaiwanVery sleek and modern, comfortable beds and delicious breakfast
United States of Americathe location obviously its just perfect, just above somerset MRT station
Indonesialocation was great the staff was very helpful room very comfortable strong wifi signal
United States of AmericaThe highlight was the poolside view of Singapore! Beautiful poolside deco and setting; it was even more fascinating in the night. The gym is sufficiently equipped with drinking water made available. It is in a prime location of Orchard Road, next to the Gateway shopping mall n also within walking distance to the Somerset MRT (public transport) which is a selling point! We enjoyed our stay and strongly recommend this hotel if it is within your travel budget.
United States of America
- What guests loved the most:
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Kairi
Estonia
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Ramin
Australia
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Ronald
Indonesia
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Hirda
Indonesia
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Javor
Bulgaria
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Simon
Taiwan
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Christine
United States of America
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Debbie
Indonesia
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Markj
United States of America
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Jwee
United States of America
Categories:
With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property.
Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.
Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.
At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.
Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.
This is our guests' favorite part of Singapore, according to independent reviews.
Couples in particular like the location – they rated it 9.4 for a two-person trip.
See what guests loved the most:
- Kairi
Estonia“The rooftop pool is a absolute highlight of our stay in the hotel.” 
Ramin
Australia“nice and clean and friendly staff. location fabulous.”- Ronald
Indonesia“The location is really strategic and all the staff are very nice.” 
HirdaIndonesia“very good location, exactly as its name “orchardgateway”. All the staff are very warm humble and helpful. Big space of the room. Many restaurants around to have breakfast. Direct access to MRT, and near to bus stop. It’s the best value for money...”- Javor
Bulgaria“The roof pool feels like a resort, extremely pleasant. Even the burgers were great. We spent more time there than planned:)” 
Simon
Taiwan“Location and ambience are two major attractions. The breakfast selection is as good as always. Due to the pandemic, it has been three years since our previous visit but it’s like a good friendship…nothing changes and you just pick up from where...”
Christine
United States of America“Very sleek and modern, comfortable beds and delicious breakfast”
DebbieIndonesia“the location obviously its just perfect, just above somerset MRT station”
MarkjUnited States of America“location was great the staff was very helpful room very comfortable strong wifi signal”
JweeUnited States of America“The highlight was the poolside view of Singapore! Beautiful poolside deco and setting; it was even more fascinating in the night. The gym is sufficiently equipped with drinking water made available. It is in a prime location of Orchard Road, next...”
- Can i add extra bed for this type of room?Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.Answered on 14 November 2019
- is there any room with bathtub?Deluxe Room, Club Deluxe Room, and Deluxe Family Room can either have a standing shower or a bathtub while Panorama Club Room has both standing shower..Answered on 30 November 2021
- Hi. We are looking to stay at the JEN for 5 nights in October. Our flight isn't until 11pm in the evening. As checkout is 11am, is there somewhere to ..Dear Sir/Madam, Please be informed that you may leave the luggage at our concierge counter after check out and freshen up at our 19th-floor restrooms..Answered on 4 January 2021
- I am looking book 2 rooms, is there an option to have them connected?Connecting rooms request is subject to availability upon arrival.Answered on 30 November 2021
- How wide is an extra large double bedOur king-sized bed measures 198cm x 203cm.Answered on 30 November 2021
- Still looking?
Makan@Jen
Food: International
Open for: Breakfast, Lunch, Dinner
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.
- Toilet paper
- Towels
- Guest bathroom
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Linens
- Wardrobe or closet
- Alarm clock
- View
- Sun deck
- Terrace
- Electric kettle
- Clothes rack
- Bicycle rental
- Happy hourAdditional charge
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
- Private check-in/out
- Concierge
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Babysitting/Child servicesAdditional charge
- Daily housekeeping
- Suit pressAdditional charge
- Ironing service
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/Photocopying
- Meeting/Banquet facilities
- Safe
- Vending machine (snacks)
- Vending machine (drinks)
- Air conditioning
- Wake-up service
- Car rental
- Packed lunches
- Carpeted
- Elevator
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Upper floors accessible by elevator
- Open all year
- Pool with view
- Pool/Beach towels
- Pool bar
- Fitness center
- English
- Hindi
- Japanese
- Korean
- Malay
- Chinese
House rules
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 12 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds allowed depends on the option you choose. Check your selected option for more info.
There are no cribs available at this property.
All extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
JEN Singapore Orchardgateway by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
The tax amount which is set out in the Reservation Details above and payable by the guest shall be subject to changes based on the prevailing tax rate at the time of payment of the applicable room charges.
The payable total price may be subject to a slight change due to the GST rate increase in 2023 and 2024.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
FAQs about JEN Singapore Orchardgateway by Shangri-La
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The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the center of Singapore.
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JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:
- Makan@Jen
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Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.9).
Breakfast option(s) include:
- Buffet
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Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.
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Room options at JEN Singapore Orchardgateway by Shangri-La include:
- Double
- Twin
- Family
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JEN Singapore Orchardgateway by Shangri-La offers the following activities/services (charges may apply):
- Fitness center
- Swimming pool
- Happy hour
- Bicycle rental
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Check-in at JEN Singapore Orchardgateway by Shangri-La is from 3:00 PM, and check-out is until 12:00 PM.
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
