JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore – Excellent location – show map – Subway Access
Excellent location – rated 9.4/10! (score from 2679 reviews)
Real guests • Real stays • Real opinions
We arrived after a 17 hour flight and hours before check-in. We were offered access to showers to freshen up. Breakfast was excellent with much variety. Rooftop pool and cafe were amazing. Hotel is steps away from subway MRT Somerset and easy access to quay. While it's located at a mall, entrance easy to find.
United States of AmericaThe location is perfect, on the orchad road, and close to the subway. The room was clean with all the facilities. The breakfast was excellent with a very wide selection. We asked to change our room because of some external noise, and the response was immediate and satisfying.
IsraelThe location is very convenient being on top of a mall and metro. JENI and JENO the robots are cool. Circle club area has a good view and goodnfood. Staff were great.
Costa RicaVery conveniently located. Lots of eating places, shops, MRT right below the hotel. Love the pool area. Very quite rooms, although tgey said there was renovations going on. We were not disturbed at all.
United States of AmericaGreat location, near MRT and a lot of restaurants/malls. Clean rooms and good service.
PhilippinesThe location and facilities were excellent. Our rooms were very clean and unexpectedly spacious. We stayed in connected rooms - one was twin sharing, the other was queen. Front desk was kind enough to accommodate our request for adjacent rooms. Overall I was happy with the hotel and its facilities. The pool was nice and our rooms were cleaned very well by housekeeping. The kids loved how it was above a mall and the location was so convenient for us to just go down and walk around Orchard. The staff were very helpful and accommodating too.
PhilippinesThe location is extremely good Is very accessible Good place to stay for shopping
PhilippinesLocation is the best. Just below the hotel is a mall and has direct elevator access from the MRT. The pool has a very nice view. Internet is stable for work.
PhilippinesGreat hotel, super location. Breakfast was fantastic, lots of choice and great quality. The rooftop pool and bar were amazing too.
Irelandclean spacious room! we used the pool at 10am and it was not busy. location is perfect as it is next to a big shopping centre, food centre and right at the MRT. we travelled with our infant and it was very convenient.
Canada
- What guests loved the most:
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Vanessa
United States of America
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Marie-claude
Israel
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Oszel
Costa Rica
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Pdgrg
United States of America
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Katherine
Philippines
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Katrina
Philippines
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Noreen
Philippines
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Maricar
Philippines
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Andrew
Ireland
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Sandy
Canada
Categories:
Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away.
Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite.
At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services.
Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.
This is our guests' favorite part of Singapore, according to independent reviews.
Couples in particular like the location – they rated it 9.4 for a two-person trip.
JEN Singapore Orchardgateway by Shangri-La has been welcoming Booking.com guests since Aug 28, 2014Hotel chain/brand: JEN by Shangri-La
See what guests loved the most:
- Vanessa
United States of America“We arrived after a 17 hour flight and hours before check-in. We were offered access to showers to freshen up. Breakfast was excellent with much variety. Rooftop pool and cafe were amazing. Hotel is steps away from subway MRT Somerset and easy...” - Marie-claude
Israel“The location is perfect, on the orchad road, and close to the subway. The room was clean with all the facilities. The breakfast was excellent with a very wide selection. We asked to change our room because of some external noise, and the...” 
Oszel
Costa Rica“The location is very convenient being on top of a mall and metro. JENI and JENO the robots are cool. Circle club area has a good view and goodnfood. Staff were great.”- PPdgrgUnited States of America“Very conveniently located. Lots of eating places, shops, MRT right below the hotel. Love the pool area. Very quite rooms, although tgey said there was renovations going on. We were not disturbed at all.”
Katherine
Philippines“Great location, near MRT and a lot of restaurants/malls. Clean rooms and good service.”- KatrinaPhilippines“The location and facilities were excellent. Our rooms were very clean and unexpectedly spacious. We stayed in connected rooms - one was twin sharing, the other was queen. Front desk was kind enough to accommodate our request for adjacent rooms....”
NoreenPhilippines“The location is extremely good Is very accessible Good place to stay for shopping”- MaricarPhilippines“Location is the best. Just below the hotel is a mall and has direct elevator access from the MRT. The pool has a very nice view. Internet is stable for work.”
- Andrew
Ireland“Great hotel, super location. Breakfast was fantastic, lots of choice and great quality. The rooftop pool and bar were amazing too.” - Sandy
Canada“clean spacious room! we used the pool at 10am and it was not busy. location is perfect as it is next to a big shopping centre, food centre and right at the MRT. we travelled with our infant and it was very convenient.”
- Can i add extra bed for this type of room?Extra bed can only be accommodated in Deluxe, Club Deluxe and Panorama Club Room. Prior reservation is required due to limited extra bed inventory. Thank you.Answered on 14 November 2019
- Hi. We are looking to stay at the JEN for 5 nights in October. Our flight isn't until 11pm in the evening. As checkout is 11am, is there somewhere to ..Dear Sir/Madam, Please be informed that you may leave the luggage at our concierge counter after check out and freshen up at our 19th-floor restrooms..Answered on 4 January 2021
- is there any room with bathtub?Deluxe Room, Club Deluxe Room, and Deluxe Family Room can either have a standing shower or a bathtub while Panorama Club Room has both standing shower..Answered on 30 November 2021
- I am looking book 2 rooms, is there an option to have them connected?Connecting rooms request is subject to availability upon arrival.Answered on 30 November 2021
- How wide is an extra large double bedOur king-sized bed measures 198cm x 203cm.Answered on 30 November 2021
- Still looking?
- Restaurant
- CuisineInternational
- Open forBreakfast • Lunch • Dinner
- AmbienceModern
Travel Proud
This is a Proud Certified property where you can be extra sure of a welcoming stay.
- Toilet paper
- Towels
- Guest bathroom
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Linens
- Wardrobe or closet
- Alarm clock
- View
- Sun deck
- Terrace
- Electric kettle
- Clothes rack
- Bicycle rental
- Happy hourAdditional charge
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Special diet meals (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
- Tea/Coffee maker
- Private check-in/out
- Concierge
- Baggage storage
- Currency exchange
- Express check-in/out
- 24-hour front desk
- Babysitting/Child servicesAdditional charge
- Daily housekeeping
- Suit pressAdditional charge
- Ironing service
- Dry cleaningAdditional charge
- LaundryAdditional charge
- Fax/Photocopying
- Meeting/Banquet facilities
- Safe
- Vending machine (snacks)
- Vending machine (drinks)
- Air conditioning
- Wake-up service
- Car rental
- Packed lunches
- Carpeted
- Elevator
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Upper floors accessible by elevator
- Open all year
- Pool with view
- Pool/Beach towels
- Pool bar
- Fitness center
- English
- Hindi
- Japanese
- Korean
- Malay
- Chinese
House rules
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
Children 12 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds allowed depends on the option you choose. Check your selected option for more info.
There are no cribs available at this property.
All extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cash
JEN Singapore Orchardgateway by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
The tax amount which is set out in the Reservation Details above and payable by the guest shall be subject to changes based on the prevailing tax rate at the time of payment of the applicable room charges.
The payable total price may be subject to a slight change due to the GST rate increase in 2023 and 2024.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
FAQs about JEN Singapore Orchardgateway by Shangri-La
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JEN Singapore Orchardgateway by Shangri-La is 1.1 miles from the center of Singapore.
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JEN Singapore Orchardgateway by Shangri-La has 1 restaurant:
- Makan@Jen
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Room options at JEN Singapore Orchardgateway by Shangri-La include:
- Double
- Twin
- Family
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The prices at JEN Singapore Orchardgateway by Shangri-La may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Guests staying at JEN Singapore Orchardgateway by Shangri-La can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).
Breakfast option(s) include:
- Buffet
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Check-in at JEN Singapore Orchardgateway by Shangri-La is from 3:00 PM, and check-out is until 12:00 PM.
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JEN Singapore Orchardgateway by Shangri-La offers the following activities/services (charges may apply):
- Fitness center
- Swimming pool
- Happy hour
- Bicycle rental
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Yes, JEN Singapore Orchardgateway by Shangri-La is popular with guests booking family stays.
