“There were some problems with the room. The safe had a low battery and did't work. There were some plumbing problems with the shower. The hotel location was perfect. Walk to most sites and malls. The staff was very helpful and friendly. Appreciate the work of the concierge did in finding my phone. Way up and beyond the call of duty.”

“Room was quite large with beautiful view. Was in a nice location, with the large shopping mall attached. Has a really nice bar. I believe on the 70th floor, which we watched the sunset. Took the sightseeing bus, which was only a couple blocks away. Porter service was fast. Did not try the breakfast buffet.”

“Wonderful rooms, view, bathroom with rainforest shower and great location. Couldn’t fault it.”

“Staff was professional and friendly! Swiss Service was amazing! Thanks for making my 21st a special one! ”

“Location was good for our family, we like to spend time at Raffels City. Upgrade to a dual aspect room was appreciated. Breakfast was nice and varied, and staff were very good with my 3 Yr old.”

“Excellent location, attractive property, spacious and comfortable room with balcony overlooking the city, very courteous and helpful staff”

“We enjoyed drinks at the Skai Bar. Great service and view of the city!”

“Breakfast buffet was amazing,fantastic location, the harbour room views were exceptional and the beds were super comfortable”

“Nice location walkable distance to spots and local trains close by, we travelled with kids got adjacent rooms , good size rooms clean, enjoyed the stay.”

“Perfect location, the rooms are extraordinary, the staff is customer focused and we can’t wait to come back. Thank you so much for an awesome holiday visits.”