At this time, we do not offer shuttle transportation to and from the airport. However, there are various transportation options that are available. For your convenience, we have listed various transportation options below along with their current price ranges. Please be advised the rates are estimates and are subject to change without notice depending on the vendor. 1. San Francisco International Airport BART (located in the International Airport) ranges from $8-$9 and is a 30 min ride to Powell Street Station. The Donatello Hotel is located 3-4 blocks which is a slight uphill walk from Bart. You can purchase tickets directly from the kiosk provided outside the entry gate. 2. Airport Shuttle Service approximately $17. Pick up location is located outside the doors of the arrival/ baggage claim level on the curb. No reservation is necessary. The shuttles may drop you off directly in front of Club Donatello however, if there are a number of guests who have requested to be dropped off in within the same area, the shuttles will most likely drop off their passengers in common areas such as Union Square. From there, you may walk a block or two to reach Club Donatello. Unfortunately we do not have a timetable for the shuttle service. 3. Taxi $35-$45 located outside the doors of the arrival/baggage claim level. 5. Uber/Lyft (phone apps) may be downloaded free of charge on to your mobile phone. These drivers are similar to taxis however they are a bit cheaper than taking an actual taxi. These are great for travel within San Francisco and for short distances. 4. A Private Driver can be arranged with the Donatello Hotel Bellman. Prices range from $50 for a curb pick up to $75 meet and greet. They can also arrange a private driver to Wine Country, so you can contact them directly for that option should you choose to do so. If you wish to use any of the above options, the only one that requires advance reservations would be the private driver. Otherwise, just follow the signs for ground transportation once you claim your baggage. You can then choose a taxi, shuttle, etc.

No, our resort fee only applies to guests staying for 7 or more nights. Thank you.

Yes, we do. Please note: Debit cards tend to hold the authorization as a posted transaction vs a credit card as an authorized or pending transaction. Debit cards tend to take a longer time to release the authorized amount upon check-in.

We do not allow pets inside our property. Thank you.

It is about 4.09 miles and 15 mins car ride without traffic from our property.

Yes, there is a valet parking service available on property at an additional cost of $45 plus taxes per 24 hrs(Subject to change without prior notice)

Hi, Upon Check-in, we do need a valid credit card to pre-authorize the total amount due of your reservation plus $50USD/night for incidentals. This pre-authorization is automatically released upon check-out. The only amount that will be charged is the total bill upon check-out. For all Advance Purchase/Non-refundable rate guests, your card will only be authorized for $50 USD/ngiht for incidentals and this will be automatically released upon check-out. Unless, if there are any pending charges on your reservation like restaurant charges, breakfast and/or minibar, etc. Thank you

1 parking spot is reserved for each room/reservation. Valet parking is available on property for USD $45 + taxes and USD $55 + taxes for oversized vehicles for every 24 hours. These rates include in & out privileges An hourly transient rate of USD $10/hr + tax will be charged for cars parked past the 24hr period from which the car is due out.

We do not have a laundry facility on property. However, we offer 3 different offsite laundry services: 1.) Regular/Same Day Service - Items dropped off before 9:30 AM and returned by 6 PM same day. 2.) 4 Hour Service - Items dropped off between 9 AM - 4 PM and returned 4 hours after drop off (50% surcharge on top of Regular/Same Day service). 3.) Overnight Service - Items dropped off after Regular Service (9:30 AM) and 4 Hour Service (9 AM -4 PM). Items will be returned by 7:30 AM the following day (50% surcharge on top of Regular/Same Day service).

Currently a one-time resort fee of USD $25 is charged for reservations confirmed for 7 or more nights. As of January 1, 2020 the resort fee will be USD $50.