Name: Universal's Hard Rock Hotel ®
Address: 5800 Universal Boulevard, Orlando, FL 32819, United States of America, 5800 Universal Boulevard, Florida, FL 32819, USA
Price range: Prices for upcoming dates start at $314 per night (We Price Match)
Rating: 9.0

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (2,570)

Resort Universal's Hard Rock Hotel ®

5800 Universal Boulevard, Orlando, FL 32819, United States of America –

A seating area at Universal's Hard Rock Hotel ®

A bed or beds in a room at Universal's Hard Rock Hotel ®

A bathroom at Universal's Hard Rock Hotel ®

The building where the resort is located

The swimming pool at or near Universal's Hard Rock Hotel ®

The lobby or reception area at Universal's Hard Rock Hotel ®

A restaurant or other place to eat at Universal's Hard Rock Hotel ®

The lounge or bar area at Universal's Hard Rock Hotel ®

A garden outside Universal's Hard Rock Hotel ®

*9.0* Hard Rock Orlando: only 1 minute away! (200 feet by foot)

Lock in a great price for Universal's Hard Rock Hotel ® – rated 9 by recent guests!

to get started.

The only thing I liked about the property was that it was close to everything that we were wanting

Ryan

United States of America

The location and pool area were excellent. It works out great value when you take into account that you get fast passes included in the room price. Well worth it.

Tammie

Australia

Nähe und Wassertaxi (bei Schlechtwetter außer Dienst) zum Universal Studios Sehr freundliche Bedienung an der Pool Bar und der Velvet Bar (Terasse für Raucher sehr fein)

Julia

Austria

Everything! The people that work there were top notch!

Carolyn

United States of America

Service excellent. Pool behavior of children very well managed by life guards. Location excellent and staff very friendly.

Vera

Ireland

Everything, it’s perfect and made it a very special holiday

Michelle

United Kingdom

Convenient to park, but you still have to pay to park at hotel. Express pass helped on most rides.

United States of America

Friendly welcome. Very nice pool and pool safety and service. Very attentive to customers. As a matter of fact, they were very kind not to charge for our delayed check-in resulting from missing our connecting flight due to weather conditions. Unfortunately, did not get much support from booking.com in that regard, but the hotel helped. Thanks. Superb location for Universal visitors. This is our 3rd stay there and anytime I go to Universal, I will stay at this hotel. No disappointment.

Sinan

Turkey

I loved everything. Your staff is amazing. Awesome water taxi rides for free. Great choices of restaurants. The kitchen restaurant was the best and your snack shops had yummy food. I loved decor of hotel. Shout to your wonderful cleaning crew my room was clean. A beautiful place to sleep in and very close to many other attractions by uber affordable. A must choice to feel like a star.

Claudia

United States of America

People friendly Staff in restaurant over the top Love use of room key for fast pass in park

Persephone

United States of America

9.7

Excellent location!
Highly rated for:
Very comfy beds
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Room sizes
Highly rated for:
Very comfy beds
Highly rated for:
Very clean bathrooms
Highly rated for:
Very clean bathrooms
Highly rated for:
Great neighborhood
Highly rated for:
Great neighborhood
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Great neighborhood
Highly rated for:
Great check-in experience
Highly rated for:
Family-friendly atmosphere
Highly rated for:
Great neighborhood
Highly rated for:
Room sizes
Highly rated for:
Great neighborhood
Highly rated for:
Great neighborhood
Highly rated for:
Great check-in experience
Highly rated for:
Room sizes
Highly rated for:
Very comfy beds

What guests loved the most:
“The only thing I liked about the property was that it was close to everything that we were wanting”

Ryan United States of America
“The location and pool area were excellent. It works out great value when you take into account that you get fast passes included in the room price. Well worth it.”

Tammie Australia
“Nähe und Wassertaxi (bei Schlechtwetter außer Dienst) zum Universal Studios Sehr freundliche Bedienung an der Pool Bar und der Velvet Bar (Terasse für Raucher sehr fein)”

Julia Austria
“Everything! The people that work there were top notch!”

Carolyn United States of America
“Service excellent. Pool behavior of children very well managed by life guards. Location excellent and staff very friendly.”

Vera Ireland
“Everything, it’s perfect and made it a very special holiday”

Michelle United Kingdom
“Convenient to park, but you still have to pay to park at hotel. Express pass helped on most rides.”

H United States of America
“Friendly welcome. Very nice pool and pool safety and service. Very attentive to customers.”

Sinan Turkey
“I loved everything. Your staff is amazing. Awesome water taxi rides for free. Great choices of restaurants. The kitchen restaurant was the best and your snack shops had yummy food.”

Claudia United States of America
“People friendly Staff in restaurant over the top Love use of room key for fast pass in park”

Persephone United States of America

One of our top picks in Orlando.Centrally located at Universal Orlando, this resort offers exclusive unlimited ride access which lets ticket-holding guests skip regular lines at Universal theme parks. CityWalk nightlife is 5 minutes' walk away and accessible by water taxi.

Early Park Admission* to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ water theme park 1 hour before the theme parks opens. (Valid theme park admission required.)

A 12,000-square-foot pool with underwater music and rock and roll memorabilia decor is on site. Guests can also enjoy American fare at Palm Restaurant on site for dinner. Velvet Bar features a full bar and appetizers.

Free WiFi, a flat-screen TV, and an iPod docking station are available in each room. All rooms are decorated with rock music-themed decor.

Transfer service is offered to Universal Studios theme parks.Guest will be 9 minutes’ drive from shopping at Orlando Premium Outlets.

This is our guests' favorite part of Orlando, according to independent reviews.

This property also has one of the top-rated locations in Orlando! Guests are happier about it compared to other properties in the area.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

We speak your language!

Universal's Hard Rock Hotel ® has been welcoming Booking.com guests since Aug 13, 2013
Hotel chain/brand: Hard Rock

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Most Popular Facilities

Parking

Free WiFi

Swimming pool

Family rooms

Pet friendly

Outdoor pool

Bar

Good for couples – they rated the facilities 9.1 for two-person stays.

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Bookers love...

“friendly staff”
98 related reviews

“pool area”
91 related reviews

“beautiful hotel”
73 related reviews

“boutique style”

Located in the top-rated area in Orlando, this property has an excellent location score of 9.7!

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free WiFi
Guests consistently rate the WiFi as excellent

Private Parking Available On Site

Activities:

Fitness center

Golf course (within 2 miles)

Game room

Checkin day

Checkin month

Checkout day

Checkout month

Availability

When would you like to stay at Universal's Hard Rock Hotel ®?

Check-in Date

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Rooms

Adults

Children

Sleeps	Room Type
	Garden View Room (Includes FREE^ Universal Express Unlimited) 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This garden-view room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Pool view room (Includes FREE^ Universal Express Unlimited) 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This pool-view room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Please note pets cannot be accommodated in this room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Pool view • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deluxe King Room (Includes FREE^ Universal Express Unlimited) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A separate seating area is also included. Please note pets cannot be accommodated in this room. Please note a fee will be charged for an additional guest. Please contact the property for details. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Desk • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Club Level Room - King Bed (Includes FREE^ Universal Express Unlimited) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This club-level room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Additional club-level amenities include: -Access to the Club Lounge -Continental breakfast and hors d’oeuvers -Free fitness center access -Discounts on pool cabana rentals Please note pets cannot be accommodated in this room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Pool view • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Club Level Room - Two Queen Beds (Includes FREE^ Universal Express Unlimited) 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This club-level room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Additional club-level amenities include: -Access to the Club Lounge -Continental breakfast and hors d’oeuvers -Free fitness center access -Discounts on pool cabana rentals Please note pets cannot be accommodated in this room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Garden view • Pool view • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Deluxe Two Queen Room (Includes FREE^ Universal Express Unlimited) 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A separate sitting area is also included. Please note pets cannot be accommodated in this room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Desk • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	Standard View Room (Includes FREE^ Universal Express Unlimited) 2 queen beds	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. Please note pets cannot be accommodated in this room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing facilities • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Interconnecting room(s) available • Flat-screen TV • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
	King Suite (Includes FREE^ Universal Express Unlimited) 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This room features a flat-screen TV, an iPod docking station, and coffee-making facilities. A dining area is also included. Please note pets cannot be accommodated in this room. Room Facilities: • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Bathrobe • Radio • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linens • Dining table • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 2 (up to years of age)	Premium Two-Bedroom Suite - Future Rock Star Suite (Includes FREE^ Universal Express Unlimited) 2 twin beds and 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Parking This two-bedroom suite features memorabilia from modern music artists. The kid's room includes a stage area where guests can sync their own music playlist to a TV or Bluetooth headset. A starlit sky lighting effect appears over the beds in the kid's room. Room Facilities: • Bathtub • Safe • Pay-per-view channels • TV • Telephone • Air conditioning • Hairdryer • Iron • Radio • Ironing facilities • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Bathtub or shower • Carpeted • Flat-screen TV • Sofa • Wake-up service • Alarm clock • iPod dock • Wardrobe or closet • Coffee machine • Towels • Linens • Upper floors accessible by elevator • Toilet paper Free WiFi! Parking: Private parking is available on site (reservation is not needed) and charges apply. Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

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5 reasons to choose Universal's Hard Rock Hotel ®

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An Inside Look at Universal's Hard Rock Hotel ®

The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back luxurious style and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse to delicious American classic cuisine. The sweeping California mission-style design—inspired by classic rock music—welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and exceptional entertainment—including famous names live in concert. AAA Four Diamond Award® accommodations. 1. Standard rooms sleep up to 4*. 2. Club Level rooms sleep up to 4* and enjoy Rock Royalty Lounge Access. 3. Luxury Suites sleep 3-13*. 4. Kids’ Suites sleep 5*.

Area Info

–

Closest Landmarks *

Hard Rock Orlando
0 miles
Blue Man Group
0.3 miles
Universal Studios' Islands of Adventure
0.4 miles
Universal Studios Orlando
0.5 miles
The Wizarding World of Harry Potter
0.6 miles
Shoppers World Shopping Center
0.8 miles
Belz Factory Outlet Mall Shopping Center
0.8 miles
Fun Spot USA
1.1 miles
Volcano Bay
1.2 miles
Lost Caverns Adventure Golf
1.2 miles

Closest Airports *

Orlando Executive Airport
9.2 miles
Orlando International Airport
10 miles
Orlando Sanford International Airport
24.6 miles

What Travelers Love About This Location

“Location and access to Express Passes for the parks.”

David

United Kingdom

8.7

“The room was very spacious and comfy. The hotel was just a short distance from the parks and this was the main reason we booked the Hard Rock.”

Jackie

United Kingdom

8.7

“The location is spectacular to access the parks. With the hotel card you can go through the “express line” in the parks without extra costs. Food is good and i...”

Laura

Germany

8.7

Are you missing any information about this area?

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4 Restaurants On Site

Palm Restaurant

Food: American

Open for: Lunch, Dinner
The Kitchen

Food: American

Open for: Breakfast, Lunch, Dinner
Velvet Bar

Food: American

Open for: Dinner, Cocktail hour

Beachclub

Food: American

Open for: Lunch, Dinner

House Rules Universal's Hard Rock Hotel ® takes special requests – add in the next step!

Check-in

From 4:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children of all ages are welcome.

Children 18 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

0 - 2 years	Can use a crib when requested	FREE
0 - 2 years	Can use an extra bed when requested	$35 per child, per night
3+ years	Can use an extra bed when requested	$35 per person, per night

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 21

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Universal's Hard Rock Hotel ® accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Excludes select attractions and separately ticketed events. Not valid for guests staying at Universal’s Endless Summer Resort – Surfside Inn and Suites, Endless Summer Resort – Dockside Inn and Suites, Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Additional restrictions apply.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

“Friendly welcome. Very nice pool and pool safety and service. Very attentive to customers. As a matter of fact, they were very kind not to charge for our delayed check-in resulting from missing our connecting flight due to weather conditions. Unfortunately, did not get much support from booking.com in that regard, but the hotel helped. Thanks. Superb location for Universal visitors. This is our 3rd stay there and anytime I go to Universal, I will stay at this hotel. No disappointment.”

“I loved everything. Your staff is amazing. Awesome water taxi rides for free. Great choices of restaurants. The kitchen restaurant was the best and your snack shops had yummy food. I loved decor of hotel. Shout to your wonderful cleaning crew my room was clean. A beautiful place to sleep in and very close to many other attractions by uber affordable. A must choice to feel like a star.”

See all guest reviews for Universal's Hard Rock Hotel ®

Newest Reviews for Universal's Hard Rock Hotel ®

Reviewed: August 20, 2019

Suzanne
United Kingdom
7.9

Good
- • Leisure trip
- • Family with young children
- • Standard View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms could do with an update. Be aware for stays under 5 nights, there is a $200 per night deposit (refundable on check out) - we were not made aware on check in - told it was $200 one-off security deposit! Checked out and returned to UK a week ago and still not received refund to my card!
Good location and facilities

Stayed in August 2019
Reviewed: August 20, 2019

Jonathan
United Kingdom
9.2

Awesome
- • Leisure trip
- • Family with young children
- • Pool view room (Includes FREE^ Universal Express Unlimited)
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was expensive.
Great location, good amenities.

Stayed in August 2019
Reviewed: August 20, 2019

David
United Kingdom
Age group: 55 – 64
8.8

“Overall good but you should have some resilience in staffing to address problems as above.”
- • Leisure trip
- • Family with young children
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
£300 for one night is expensive and we had a long wait in the reception queue to get our park tickets that we’d paid for, while the employee dealt a long and obviously complicated problem for the party in front of us. There was no acknowledgment that we were even waiting, (and there were several families behind us), or attempt to get help to deal with the queue until one enterprising member of staff happened by said that it wasn’t her role but she would try to help and did. A minute later we had our tickets. Come on Hard Rock, a 30 minute wait for something that took a minute? Ask yourself if that’s good customer service?
Location and access to Express Passes for the parks.

Stayed in August 2019
Reviewed: August 20, 2019

Vicky
United Kingdom
6.7

“Worth booking for the express pass”
- • Leisure trip
- • Couple
- • Standard View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 2 nights
- • Submitted from a mobile device
Bathroom needed updating
Pillows were comfy

Stayed in August 2019
Reviewed: August 19, 2019

Jackie
United Kingdom
8.8

Excellent
- • Business trip
- • Solo traveler
- • Pool view room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
Nothing, all was good!
The room was very spacious and comfy. The hotel was just a short distance from the parks and this was the main reason we booked the Hard Rock.

Stayed in August 2019
Reviewed: August 19, 2019

Emma
United Kingdom
9.2

“A night in the hard rock ”
- • Group of friends
- • Pool view room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
It’s always been on the to do list and after 4 times visiting Orlando we done it. The location is perfect the setting is lovely the room with the pool view was the icing

Stayed in August 2019
Reviewed: August 19, 2019

Barry
Hong Kong

3 helpful votes
9.2

“Comfortable stay in excellent location.”
- • Leisure trip
- • Family with young children
- • Club Level Room - Two Queen Beds (Includes FREE^ Universal Express Unlimited)
- • Stayed 6 nights
Pool tables in Beach Bar were not maintained well
Location and transport to the theme parks was excellent. Facilities and pool were good. Fast pass access to rides was very valuable. Hotel memorabilia was superb.

Stayed in July 2019
Reviewed: August 19, 2019

Julie
United Kingdom

2 helpful votes
10

“Totally recommend this hotel. May seem pricy but benefits it gives makes it great value”
- • Leisure trip
- • Family with young children
- • Pool view room (Includes FREE^ Universal Express Unlimited)
- • Stayed 4 nights
- • Submitted from a mobile device
Express passes were worth their weight in gold No need to carry cash as can charge anything in the parks back to your room Rooms great size Great pool and fab beach club Was celebrating birthday and they make you feel special

Stayed in August 2019
Reviewed: August 19, 2019

Stuart
United Kingdom
10

Exceptional
- • Leisure trip
- • Family with young children
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The express passes, the location and quality and the general vibe in the hotel

Stayed in August 2019
Reviewed: August 18, 2019

Lee
United Kingdom
10

“1 night stay for express pass”
- • Leisure trip
- • Family with young children
- • Standard View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
Price of bottled water! $7.50 so bring your own! Didn’t get a great view (car park and roof) but then only booked a standard room and only a one night stay, so the better rooms are kept for longer stays and upgrades. Room was lovely though and beds so comfy!
We were staying at the universal cabana bay but booked a one night stay at the hard rock to get the express pass for two days. Arrived 8am, easy check in, left overnight bag at luggage services and 5 minute walk to city walk. Express pass is amazing, only way to do the parks now! Came back early first day to enjoy the hotel and pool. Checked out via the tv on second morning. Left luggage with hotel and went off to parks again with our express pass. Walked back to the hotel at the end of the day, picked up our luggage and car, and drove back to the cabana bay. Perfect. Car parking was for 1 night, around $28.

Stayed in August 2019
Reviewed: August 18, 2019

Ryan
United States of America
5.4

“For the price and what we got?”
- • Leisure trip
- • Family with young children
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
The beds were falling apart on the sides the floor was filthy the sheets had stains, And we didn’t get our floor plan that we picked out while booking
The only thing I liked about the property was that it was close to everything that we were wanting

Stayed in August 2019
Reviewed: August 18, 2019

Donna
United Kingdom
8.8

Excellent
- • Leisure trip
- • Group of friends
- • Standard View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 7 nights
- • Submitted from a mobile device
Air conditioning far too cold in the hotel
Close to the park

Stayed in July 2019
Reviewed: August 16, 2019

Vicky
United Kingdom
8.8

Excellent
- • Leisure trip
- • Family with young children
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 1 night
- • Submitted from a mobile device
I paid extra as we were a family of 5, however on checkin we only had beds for 4 and had to pay extra (again) for a put up bed No text was received to advise room was ready for checkin-I received the email informing me I would be text when the room was ready (so my mobile number worked). This meant I had to queue up again at the checkin desk despite already going through this process in the morning
Fantastic hotel with great facilities

Stayed in August 2019
Reviewed: August 16, 2019

Adele
United Kingdom
10

Exceptional
- • Leisure trip
- • Family with young children
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 2 nights
- • Submitted from a mobile device
Closeness to the parks

Stayed in August 2019
Reviewed: August 15, 2019

Anonymous
United States of America
9.6

Exceptional
- • Leisure trip
- • Couple
- • Garden View Room (Includes FREE^ Universal Express Unlimited)
- • Stayed 3 nights
- • Submitted from a mobile device
A little expensive.
The customer service is very good. The pool is a lot of fun. The close proximity to theme parks. Express pass is included with the resort.

Stayed in August 2019

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Universal's Hard Rock Hotel ®

Resort Facilities at Universal's Hard Rock Hotel ® Great facilities! Review score, 9.1

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