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Hanoi Emerald Waters Hotel & Spa is located in the culture-rich capital of Hanoi, just 200 metres from Thang Long Water Puppet Theater. The property houses an in-house restaurant that serves a buffet of delicacies. Guests who wish to enjoy a cocktail of their choice can visit the bar located on the property. Free WiFi is available throughout the property. Ngoc Son Temple is 300 metres from Hanoi Emerald Waters Hotel & Spa, while Hoan Kiem Lake is 400 metres away. The nearest airport is Noi Bai International Airport, 21 km from the property. Every room comes with sleek furnishing in neutral shades. The room comes equipped with a flat-screen TV with satellite channels. En suite bathroom comes fitted with a standing shower facility. Bath robes and slippers are included. There is a 24-hour front desk, a business centre, concierge service and shops at the property.

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.6

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Italian, Vegetarian, Vegan, Buffet, Breakfast to go


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 single bed
and
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
1 single bed
and
1 extra-large double bed
1 extra-large double bed
1 double bed
2 single beds
2 single beds
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
8.8
Cleanliness
9.3
Comfort
9.3
Value for money
9.3
Location
9.6
Free WiFi
9.3
High score for Hanoi
Select topics to read reviews:

See what guests loved the most:

  • Sk
    Switzerland Switzerland
    Super sweet hotel staff. The hotel should be proud to have them working there, could see they did their best to make sure their guests were happy, comfortable and had a lovely memorable time in the hotel. Felt so welcomed the moment we arrived...
  • Unnikrishnan
    India India
    What stands out is the food. The best ever breakfast options I've experienced. The stay and the comfort could be a bit more better considering the cost. Hospitality of the staff was also something that stand out and too good. Overall very happy...
  • Carolyn
    Singapore Singapore
    Wow! We honestly loved everything at this hotel. Excellent value for money. Beautifully appointed rooms, clean, comfortable, polite staff and great breakfast. Awesome location. Much better than the first hotel we stayed earlier in the trip!

Hotel surroundings

Restaurants
1 restaurant on site

  • Salmon Run Restaurant
    • Cuisine
      Steakhouse • Vietnamese • International • European
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Gluten-free

Facilities of Hanoi Emerald Waters Hotel & Spa
Great facilities! Review score, 8.8

Most popular facilities
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Spa and wellness centre
  • Non-smoking rooms
  • Parking
  • 24-hour front desk
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Dressing room
Kitchen
  • Tumble dryer
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
Living Area
  • Sofa
  • Fireplace
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs VND 150,000 per day.
    Reception services
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Child safety socket covers
    Cleaning services
    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    • Key access
    • 24-hour security
    • Safety deposit box
    General
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Hardwood or parquet floors
    • Heating
    • Soundproofing
    • Soundproof rooms
    • Lift
    • Family rooms
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Wake up service/Alarm clock
    Accessibility
    • Entire unit wheelchair accessible
    • Upper floors accessible by elevator
    Wellness
    • Full body massage
    • Hand massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Spa facilities
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    Languages spoken
    • English
    • Vietnamese

    House rules

    Hanoi Emerald Waters Hotel & Spa takes special requests - add in the next step!

    Check-in

    From 14:00 to 00:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    From 00:00 to 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 1 year
    Extra bed upon request
    VND 352,500 per child, per night
    Cot upon request
    Free
    2+ years
    Extra bed upon request
    VND 352,500 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa JCB American Express Cash Hanoi Emerald Waters Hotel & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hanoi Emerald Waters Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Hanoi Emerald Waters Hotel & Spa

    • Hanoi Emerald Waters Hotel & Spa has 1 restaurant:

      • Salmon Run Restaurant

    • Hanoi Emerald Waters Hotel & Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Massage
      • Spa/wellness packages
      • Walking tours
      • Couples massage
      • Spa facilities
      • Neck massage
      • Happy hour
      • Hand massage
      • Bicycle rental
      • Back massage
      • Cooking class
      • Head massage
      • Spa lounge/relaxation area
      • Foot massage
      • Bike tours
      • Full body massage
      • Tour or class about local culture

    • The prices at Hanoi Emerald Waters Hotel & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Hanoi Emerald Waters Hotel & Spa is from 14:00, and check-out is until 12:00.

    • Guests staying at Hanoi Emerald Waters Hotel & Spa can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

      Breakfast option(s) include:

      • Continental
      • Italian
      • Vegetarian
      • Vegan
      • Buffet
      • À la carte
      • Breakfast to go

    • Room options at Hanoi Emerald Waters Hotel & Spa include:

      • Suite
      • Family
      • Double
      • Twin

    • Hanoi Emerald Waters Hotel & Spa is 550 yards from the centre of Hanoi. All distances are measured in straight lines. Actual travel distances may vary.