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Everything! Absolutely wonderful despite being brand new. Great location just few steps to the lake and old quarter. Room is airy and very comfortable (we had corner room) and nice view of the city. Breakfast is great. The best is really the staffs and the manager. They have been so courteous, friendly, and helpful , being apologetic in everything as they feel the hotel was very new and services may not be up to the standards. I would definitely recommend this hotel for your next visit to Hanoi. You will be delighted

- The best thing about the hotel was the customer service. All staff were so helpful and friendly. Suzie and Ken in reception were great from start to finish with any requests / questions we had. Van on the rooftop pool / breakfast was also extremely helpful and kind! - The room was outstanding - Roof top swimming pool overlooking hanoi city was one of our highlights of the stay! - Would definitely recommend this hotel for some luxury accommodation in Hanoi old quarter

The Hanoi Central Hotel and Residences did not feel like a Hotel, I mean that in a good way. Compared to most hotel experiences it was a comfortable space that felt like home. The proximity to everything in old quarter is great and it is out of the way that you don’t feel clustered by the open Main Street. The staff always done well to accommodate questions and needs. I was able to walk almost anywhere I needed to go in Old Quarter. No question, coming here again

Have visited Hanoi twice now and cannot fault this hotel for location , quite side street right in the heart of the Old Quarter, all staff are incredible, excellent English language skills and go above and beyond to make sure your stay is exceptional, the rooms - comfortable, spacious with the most silky sheets for a delicious nights sleep! Perfect spot to base yourself in Hanoi, highly recommended.

This hotel by far exceeded my expectations. The hotel operates like a 5-star establishment. From arrival to checkout the service is phenomenal. The rooms are clean, the staff is extra friendly and the breakfast was the best I experienced in Vietnam. The location is right in the heart of the Old Quarter. I wish we could have stayed longer and I would absolutely stay here again.

The location was at the center of the old quarter. All the staff spoke English and were really helpful. They were very nice every time we went in and out. The room was very comfortable and they always clean it and refill everything. The breakfast was the best thing ever!!!!!!!! Our journey to Hanoi was very good thanks to the hotel haha :)))))):):):):););););)):):)):):))))

Nicki was cheerful and welcoming. The kitchen staff were fabulous - friendly, without falseness. Breakfast was great everyday. We looked forward to our breakfasts. Hotel is convenient to Hoan Kiem Lake and the Old Quarter. Great view of the lake from our room and the dining room. If you expect a 2.5 star rather than a 3 star then you shouldn't be disappointed.

We have stayed at the Hanoi Lheritage Diamond Hotel on both our trips to Hanoi and the staff are excellent, very knowlegable,helpful and friendly which makes such a difference for us. Very clean and well appointed rooms, very good restaurant with a view to Hoan Keim Lake. This is a great hotel and an oasis in the bustling and busy Old Quarter of Hanoi.

I stayed for 2 night in Luxury Old Quarter hotel. The hotel is totally perfect for everything, i.e., very clean and spacious room with complete amenities, very friendly staffs. and very delicious breakfast. It was more than the service of 4 star hotel. I certainly promote this hotel to my friends when they visit Hanoi.

All hotel team for making sure that we felt really at home in Hanoi.The staff in this hotel really lived up to its motto of providing true Vietnamese hospitality. Would highly recommend this hotel to those looking to stay within the old quarter! P.S: The breakfast provided was quite delicious also.

It's a new hotel with beautiful decor, modern bathroom, and an excellent location. It's in the heart of the old quarter yet very peaceful and quiet inside. The staff were very helpful and gave us a complimentary room upgrade. It also has the best aircon in Vietnam.

We stayed in various hotel in Hanoi old quarter all in similar price range and to be fair this was the best one. The staff are friendly & helpful. It’s location is good. We had a room with window, which was nice as lots of hotel rooms in this area do not have windows.

The hotel locates in the middle of an old quarter area, with the feeling of an ancient yet beautiful Hanoi. Moreover, it's very near Hoan Kiem lake and does not take too much time for walking from the Hotel.

We stayed at the duplex room with a balcony and it was very beautiful. But what really impressed us is the service, recognition, and professionalism of the staff. We were asked to be seated while they were preparing the welcome drink, which at first I thought it took kinda long, but after the fancy welcome drink was presented that changed everything. Ms. Anh gave us very detailed and useful information for places to eat and go around the hotel. And Mr. Hieu friendlily offered to take picture for us. We stayed only for one night and it seemed that the staff recognized us already and greeted us in a way that made us feel special. The lady with short hair and eye-glasses who sent us off on Hotel's transportation was very nice as well.

Great location in the old quarter, great for shopping and eating and any excursions. Lovely clean hotel, breakfast was great. Staff spoke English and very helpful.

The staff is very friendly. Good location. Bed is comfortable. Highly recommended. Breakfast is good.

Good pool overlooking the city I booked a standard room and it was better than the deluxe others

A beautiful, clean peaceful hotel situated in the centre of an extremely busy city.