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Very big, clean and comfortable room; Perfect restaurant and dishes; Kind, friendly and supportive staff;

First of all I would like to thank the hotel in the person of Tristan and the girl manager from Booking who helped to re-book the hotel on the dates. When we arrived at the hotel we found out that I had put the reservation not for July, but for August on the same dates) we got through to Booking and they changed the dates. It is very nice that the customer service in Booking really works! The hotel is located in Seper location, near the Mall, Reichstag, Madame Tussauds and so on. There were no slippers in the room and bathrobes were provided upon request. Everything else was good. Thanks again !

We had an unforgettable family stay at JW Marriott Berlin. As a family of five with 3 girls, we were impressed by the exceptional service. Sahr Mbawa at Concierge was superb - he swiftly resolved our room issue; making sure our kids' room was right next to us. He also provided excellent recommendations on local attractions, shopping, and transport. His support extended to resolving an issue at the market breakfast, which truly made a difference. His exceptional service led to us extending our stay from the original 19th to 29th Dec to ending on Jan 3rd, 2026. Ahmed Badawi friendly and humorous approach made him a pleasure to interact with. He assisted with various needs, showed us useful services, and even helped with the transport app. Also, Lia Lüttger at reception was outstanding. She seamlessly connected our booking to the app and was very relatable. What truly stood out was her remembering my birthday (Dec 27th) and wedding anniversary (Dec 28th) when I met her today (Dec 29th) - impressive, given she wasn't working those days. The combination of exceptional service, comfortable rooms, and great location made our stay memorable. The kids especially loved it! Highly recommend JW Marriott Berlin for families and anyone seeking a 5-star experience