Resorts in Hakone

It’s more of a resort, beautiful vintage design. The staff were really friendly and helpful felt like my family

The hotel is in a beautiful location. We used the shuttle bus a few times which was very quick and easy and we walked back from the train once. We weren't sure which room we would get as it was a "leave it to us" option, with an outdoor private hotspring bath. We got a Japanese room which was exceptional. The bath was amazing and very relaxing. The staff were superb and the meals were incredible. We had so many new Japanese foods to try and they were all presented so beautifully.

We were rained down and the last bus was late. Luckily we got a taxi to be there on time for check-in and the friendly staff was exceptionally helpful in making sure we got dry and comfortable as fast as possible. Literally seconds after arrival all stress from being late and wet were taken away. The room view was stunning even with a heavy mist in the evening of arrival and after an incredible evening meal we enjoyed the hot baths.

Relaxing and calm atmosphere, beautiful grounds, very helpful and kind staff.

Everything was wonderful The staff is amazing And the place unreal!!

If it were possible to give a higher rating than 5 I would, 10 sounds good. We were greeted by Shinoda-san and the service he provided was outstanding. We felt like special guests from the time we checked in to the time we checked out. Staff was outstanding, Facilities were outstanding. Lots of indoor and outdoor activities. We will definitely be back.

It’s a beautiful location, the facilities were so clean & modern, and the staff were so kind & thoughtful!