Smoke smell everywhere

Room,location

Stayed in June 2020

Room amenities need improvement

Very courteous and prompt service

Stayed in March 2020

Nothing!

The staff made our holiday, they were so friendly and attentive, nothing was too much trouble. We got a free room upgrade when we arrived and the room was lovely, and cleaned every day with fresh toiletries, towels and water stocked up. The restaurants were lovely, but the buffet dinners near the beach were the best - the food was so fresh every night and so much choice. The breakfast buffet was also great, so much choice! The gym was really well equipped and bigger than most resorts I have stayed in. Would definitely go back here again!

Stayed in March 2020

The villa is in a secluded area, with lots of greenery. You can hear the chirping of the birds in the morning :)

Stayed in March 2020

There was some noise coming from the outside. It was a thumping noise, maybe from construction nearby or within the hotel which is partially under construction or renovation. It was during the morning hours. It woke us up very early.

Staff was very friendly. They met our request for a room close to the reception in order for my mother to limit her walking distance to the reception. The food was good and varied. The staff was amazing. The location close to the La Mer and Burj Khalifa/Dubai Mall is a big plus.

Stayed in March 2020

Very Poor Wifi signal, Poor Lighting in villas areas, A bit expensive.

Cleanness, Friendly Staff, Location is nearby Lamer, Spinneys, Free room upgrade, Swimming Pool, Breakfast, Beach.

Stayed in February 2020

The was a very bad smell in the room. All though i called the service to come and check what is the problem, but sadly no one showed up. I called several time with no result. Check in service was poor the guy on the desk need more training.

Stayed in February 2020

Uncomfortable furniture

Spacious

Stayed in February 2020

None

Everything just excellent

Stayed in February 2020

The beds weren't comfortable. They were too hard to my liking. And there was no bidet shower. The noise from the club at night didn't allow me to sleep well.

The location was very good, a walking distance form La mer. The staff were really friendly and helpful. I got the balcony room so it was nice to have a view on the trees and waterfall

Stayed in February 2020

excess to the club

The stay was great including the breakfast, the washroom water pressure was less, also being a guest of the resort we were not allowed to the Club as they said we had no reservations which should not be a case with guest living at the resort,

Stayed in February 2020

Gym closes at 21.00 although Web page says 23.00. That was a big dissappointment for me. During my 6 days stay I kept returning to the hotel in the evening and didn’t have chance to excercise.

Very convenient and comfortable place.

Stayed in February 2020

Beach and clear sea Quiet Beach bars Green plants and trees Next to La Mer - lots of restaurants and Cafés Jogging path along the beach 8km there and back

Stayed in February 2020

We didn't eat breakfast at the hotel, I prefer non buffet breakfast. The rooms where a little dated, but the price reflected that. The outside areas where perfect for us to relax.

Stayed in January 2020

More towels and toilet amenities would be better

Location,, cleanness,,, many night life places

Stayed in February 2020

Old - over priced food - a bed and dishes was left in front of my room for a whole day !!!! (Picture attached)

Pools and beach

Stayed in February 2020

very good location some facilities needs renovations

Stayed in January 2020

Really Internet poor!!!!!!u are able to send text message only , plug for charger damaged my charger of Mobil , no plug near bed in bedroom !!!!

Swimming , near good restaurant , good break fast ,

Stayed in February 2020

The breakfast .. was the same thing everyday ... got very boring. Staff in Hotel did not know how to make a drink.. very expensive for horrible drink

Staff was incredible

Stayed in February 2020

Nature

Stayed in February 2020

Room and toilet floor was dirty and need for deep clean, towels smell, need to renew everything

Location, the green gardens, amazing clean beach, good for swimming, quite, good sleep, comfortable bed, nice staff, near from supermarket and just next to la mir beach , good shower , very fast housekeeping

Stayed in February 2020

When we arrived is was during a rain storm so we never seen the hotel at it best

Two great pools and the beach bar was very good , food at the beach bar was great , again due to the rain storm we never got the chance to fully utilise the facilities

Stayed in January 2020

The bath was in very bad condition & toilet not for who's usually used water for them need

everything was so great & amazing This hotel will be my first choice for staying

Stayed in February 2020

No water for Shower one morning Charged for chocolate from mini bar that we did not consume

Pool Mexican restaurant location

Stayed in February 2020