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Reviews of Gateway Hotel

Khaleed Bin Waleed Street, Bur Dubai, Dubai, United Arab Emirates

#258 of 562 hotels in Dubai

Guests' Choice

Review score

Based on 599 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    7.9

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 23 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Just the pillow, it seems to me very thick

    I like the cleaning of the room and staff are very gentle and have flexibility in check-in and out

    Stayed in March 2023

  • Reviewed: 23 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 2 nights

    Staff at the reception was excellent... especially the Indian girl...

    Stayed in February 2023

  • Reviewed: 22 March 2023

    9.0
    Memorable.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 7 nights

    The price was quite high.

    Excellent service, helpful staff and variety of food. The restaurant is big and spacious, the ambience very appropriate.

    Stayed in February 2023

  • Reviewed: 22 March 2023

    9.0
    clean and comfortable.
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the 9 I gave was because of the lighting in the room. there were only lamps and no overhead light so the room wasn’t bright enough for me to sit at the table to do my work. also the only point for charging my phone was far from the bed so I had to keep getting up at night to check the phone. the breakfast spread was enough but unfortunately preparations were not very tasty.

    it was located close to shops and eateries. the staff was helpful and a special word for Guest relations officer Supriya who served with a smile. my room - deluxe double room was nice and spacious.

    Stayed in March 2023

  • Reviewed: 22 March 2023

    9.0
    Great value for money in the Indian district of Dubai
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The light in the room is not thought through so it’s dark in the room even in the day time. In our room two single beds were placed together to make one bed for couple but we still could feel the seam between them. There was only one bed table for two people

    The hotel is quite decent, with spacious comfortable rooms, well-equipped gym, nice outdoor swimming pool on the roof and delicious breakfast. The location is really close to bus station Al Ghubaiba with buses to Abu Dhabi and to historical area Al Fahidi. The street outside is a bit noisy but the sound isolation of the window is really great! Every staff member we contacted with was incredibly polite and helpful!

    Stayed in March 2023

  • Reviewed: 21 March 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Reception should be more helpful

    Location was ideal The stay was value for money Food was excellent

    Stayed in March 2023

  • Reviewed: 19 March 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is perfect. Close to the subway and bus station but also nearby a lot of shops and restaurants. The neighborhood is bustling but you can't hear that in the hotel. The service was very kind. Room was clean and comfortable. There was a mistake that towels were not left after cleaning, but the problem was solved very quickly. A pool is available at the top of the hotel, unfortunately only from 9 to 18. You can rent bath towels. Free luggage storage was not a problem either. I highly recommend!

    Stayed in March 2023

  • Reviewed: 18 March 2023

    8.0
    Nice hotel
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It was a little far away from main attractions like dubai marina and the palm. We had to take the metro for about 40 minutes in order to reach there.

    Very nice hotel . Big comfortable and clean rooms. The staff was friendly and helpful. They cleaned our room every day. We had free bottles of water every day and also some froots. Close to the metro 5 to 7 minutes walk.

    Stayed in March 2023

  • Reviewed: 18 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Large Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Good / Comfortable / Budget Hotel

    Location of this Hotel . Value for money.

    Stayed in March 2023

  • Reviewed: 17 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 5 nights

    Breakfast is just so so. We've eaten for 5days, there aren't many choices. Feels like same everyday. But we liked fruits.

    I'm from South Korea and stayed triple room for 5 days with my daddy, nephew. Room's spacious and better than I've expected it will be. I was looking for room with 3beds and spacious around this area, Dubai Creek. It wasn't easy but finally I got here. Room service was good. As I remember, Numen takes care of our room and I found the room's always tidy and clean after coming back from our trip. Crews at the restaurant are all kind. Especially, the female manager wearing grey uniform who ask us about our staying every morning and guy with white shits are very friendly. Also, the service from restaurant crews, one small and one tall guys who took care of our dinner is vey good. Especially, small guy, he's very polite and kind. very much satisfied with his service. And finally, Location is quite good to access a bus terminal for Abu Dhabi and city central. In general, we're satisfied with this hotel except breakfast.

    Stayed in March 2023

  • Reviewed: 16 March 2023

    9.0
    great place for a small price. very clean
    • Business trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 1 night
    • Submitted via mobile

    friendly staff, very clean

    Stayed in March 2023

  • Reviewed: 16 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The property is a little away from the metro and its on green line metro not on red line metro

    The breakfast is good

    Stayed in March 2023

  • Reviewed: 15 March 2023

    8.0
    Very good 👍
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Staff service was very good. Supriya's customer service is excellent 👌 Manjit's service in breakfast very cooperative, all foods were in high-quality.

    Stayed in March 2023

  • Reviewed: 14 March 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Guests are doing very high noise , parents and kids speak and play very loudly.

    Stayed in March 2023

  • Reviewed: 14 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Light in the room was low. Room light should have been brighter and only one plug points for charging mobile in three bedded room.

    Rooms were Cleaned everyday

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    Nice stay
    • Leisure trip
    • Group
    • Deluxe Single Room
    • Stayed 5 nights

    Fridge was not working, however they change it to a working one quite quickly.

    Close distance to metro station and walking distance to Golden Souk Market 20 to 25 minutes walk. Friendly stuff. Nice swimming pool. Restaurants nearby.

    Stayed in March 2023

  • Reviewed: 13 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nice snd friendly staff

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ther was a problem with the sink and the room was not clened up during our 2 nights stay.

    The room is clean, no extra smell. This hotel is a good location if you come to visit Etihad Arena.

    Stayed in January 2023

  • Reviewed: 13 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    This hotel was ideal for a one night stopover. Very clean. Helpful staff.

    Stayed in February 2023

  • Reviewed: 12 March 2023

    8.0
    Excellent staff, very clean, Nice big room.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Only downside was the pillow. It was ti hard for my liking. With a softer pillow I would have awarded them 10/10…

    very nice and clean. The staff was super friendly.

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    Very good
    • Business trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Notning

    Rooms and location

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    value for money
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 1 night

    Welcome drink

    Location is easily accessible and room and hotel was clean and tidy

    Stayed in January 2023

  • Reviewed: 11 March 2023

    8.0
    nice
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Dinning staff talking loud during breakfast. They talk to each other and make joke to each other duirng the gusts dinining which is not appropriate. Also, install silancers at the room door, the sound from other rooms is noicy during closeing it self special at early morning

    clean and housekeeping staff are gentle

    Stayed in March 2023

  • Reviewed: 10 March 2023

    9.0
    stay was comfy 😊
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Good staff, clean rooms

    Stayed in March 2023

Showing 1 – 25

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