When I called them to put something for my husband’s birthday they didn’t put anything, later on, when I talked to them again they send the cake without any message, I didn’t like that

Organized and clean , the location is perfect

Stayed in June 2024

Cleanliness - Though it was an executive stay, there seems to be a pungent smell coming from toilet, even after being clean. Fridge - Guest should be given access to use the fridge, if worried, hotel can empty the fridge.

Staff - Exemplary performance by particularly Vinstor(Front desk), Keith(Front desk) and Irena(Executive Lounge) Location - Good distance from/to prime areas or places of attractions

Stayed in May 2024

The breakfast was very crowded. And the food was took at 10:30 some people was still searching for the food I a high season I don’t recommend to book with the breakfast

The location was in a center of Dubai. Staff are very friendly and helpful.

Stayed in May 2024

I wish the stuff were more friendly and supportive

Stayed in May 2024

The cleanliness

Stayed in May 2024

The breakfast was fab!

Stayed in April 2024

Had a water leak inside the room it was fixed very quickly.

Good staff and facilities the hotel is a bit old but well maintained.

Stayed in May 2024

nothing. everything was fine

comfortable bed. clean room. good view of pool. friendly staff

Stayed in April 2024

AC was not cooling

Location

Stayed in May 2024

Very expensive drinks by the pool

Location was good

Stayed in May 2024

The property is easily accessible from the main Sh Zayed Street. It offers luxury stay with nice view of the high rise buildings. The lobby are well decorated. The room was spacious, comfortable and quiet. The breakfast and lunch offered a wide variety of choices to suit all guests. The staff at the restaurant were friendly.

Stayed in May 2024

The only thing that bothered me was the fact that you cannot turn off the air conditioning completely. It was not good for my throat.

Very nice hotel, beautifully designed and arranged. I like the style of the hotel and the rooms. The bathroom was spacious. The room was quite large with a large comfortable bed and beautiful view at the city and Burj Khalifa. I love that you can watch the view from the bed. The area was fine. Not too lively, since it was still in construction. However, there was nice waypath to go for a walk along the canal, very nice especially in the evening. You can reach the Tolerance Bridge and have a nice view at the city skyline. There are some restaurants in the hotel area, as well as a grocery shop just next street. The taxi stop in front of the hotel was also very convenient. The location was very good, you can easily reach the Dubai Mall, the Jumeirah Beach etc by car. The pool area was very nice. The pool not too big but pretty enough to swim and relax. Except the sun beds, there were plenty place to sit down in the bar area next to the pool. Also the music at the pool was pleasant, quite chill. The staff in the hotel was kind and friendly.

Stayed in March 2024

Breakfast

The breakfast didnt meet our expectations,the variety was not enough for this hotel

Stayed in April 2024

nothing comes to mind, very pleasant stay

convenient as the conference attended was on site, breakfast was impressive

Stayed in February 2024

Nothing

Nice big rooms Very clean

Stayed in March 2024

Bathroom strange

Big room

Stayed in March 2024

The staff at the checkin was very unprofessional giving priority to certain others and not going through the check in process properly

Value for money and awesome views

Stayed in March 2024

It is so crowded and the breakfast saloon is not well organised. I wait in the line to have my breakfast. And it is like maze.

I like the cleanliness and the view of the hotel.

Stayed in March 2024

customer care only cares about public comments, they ignored my messages on this application for 4 days and only responded to my public reviews on other applications like tripadvisor and google reviews, i was invisible for 4 whole days in direct messages and was only visible and turned into a client they need to respond to when i went public, this is always disappointing

Staff is super helpful and very polite, room service team is very cooperative and take every remark very seriously, breakfast quality is average but it's really nice to have such a diverse cuisines. Room is always clean and very quiet

Stayed in March 2024

Location was not that great. Reception were a little bit moody especially in phone when i asked to extend the check out time from 12 to 1 pm. The lobby was over crowded, to get your car it will take at least 10 min.

The value of money is good , Room was good and clean.

Stayed in March 2024

Management personnel

Cleaness

Stayed in March 2024

The room cleanliness should be better than this

Everything was incredible food,room size ,view ,furniture and hotel location

Stayed in February 2024

The rooms are cleaned too late - would expect the rooms to be clean before 1

Beautiful interior and smart feel

Stayed in February 2024

None of phones worked in the room and it was hard to reach to reception to get someone to fix it

Stayed in February 2024