air conditioner wasn't good, However it can be acceptable and staff came immediately to fix and became a better abit

Nice location on sheikh zaid road abd beside metro and all services Beside friendly staff, looking forward to spend one more time Novotel Barsha

Stayed in June 2023

The receptionist named Vivian was extremely unfriendly. She was not approachable. When we first came in the hotel to check in we did not feel welcomed. She hardly even spoke just took our passports and handed me the form. She did not explain about the basic hotel facilities as we had to figure out there is a spa only by looking at the lift label. The service when guest checks in could be improved as we just came from long flight. Later also when we asked for assistance it was Vivian and we did not feel any helpful gesture as a guest staying. I would not recommend service wise for other people to stay there. As a receptionist you are the face of hotel and it was not the best we experienced. Bathroom was bit outdated had moulds in the shower needs upgrading. Carpet was dirty.

Room service was very good and the food biryani in particular :⁠-⁠) however we found a blue piece of tissue roll one time the staff member was apologetic as we informed about this.

Stayed in May 2023

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Stayed in April 2023

many times the room cleaning was not done on time and some items missing

god location

Stayed in May 2023

Requested for rooms in higher floors, which were conveniently / politely denied. Bathroom tap water run without any pressure.Drips!!!

Breakfast was good. Hotel location met my expectation. Rooms are compact and good.

Stayed in May 2023

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Location

Stayed in May 2023

breakfast is bad, There isn't many kind of food, also the taste isn't good.

Stayed in April 2023

Room service was bad, around 45 min to receive the order after 2 calls

location and clean

Stayed in May 2023

there was damp on the wall in the sleeping area

Swiss butter

Stayed in May 2023

This is my 6th or 7th time staying the hotel and still I am treated like a number, no loyalty at this hotel for repeated stays. My room was not ready at check in, they made me move rooms.

It is an ok hotel

Stayed in March 2023

The check in system was a bit weak. could be better

Very spacious rooms and very well designed. All needs of users are well catered for. Also the location of hotel is very good

Stayed in May 2023

The pool is not long enough to swim.

Good location, spacious room, nice staff.

Stayed in May 2023

hardly any veg food options. got very frustrating one night when we couldn’t get anything to eat at hotel and had to go to supermarket to buy packed food no decent restaurants nearby, which is also frustrating carpets felt damp all the time so had to wear room slippers slow room service on most accassions

well located… about 5 mins walk from mashreq metro and 2 mins walk from a fabulous supermarket. very spacious room. we took a 1 bhk apt and it was very comfortable

Stayed in May 2023

Breakfast could be better, the serving staff did not appear very happy and the spread was very average. The rooms were a little cold and the two bedroom suites do not have any arrangement to make the room warmer. Windows were water stained.

Excellent spaciaous suite ( 2 bedroom ) , clean toilettes and a well appointed kitchen. Good Location with easy availability of taxi and metro.

Stayed in April 2023

the sofas was dirty, the furniture is old and poor, the staff not answering the call

location

Stayed in April 2023

I had booked a 3 bedroom suite with 2- twin in 1 bedroom and 1- queen in each of the other 2 bedrooms and was given 1-queen and 2-2 twin bedrooms. The problem was fixed a few calls after.

The staff was nice. There was no noise from outside. Taxi’s were easy to get there.

Stayed in April 2023

clean rooms

Stayed in April 2023

crowded

location, parking, nice - quiet room

Stayed in April 2023

Internet very poor

The smile of the staff, very professionals

Stayed in April 2023

During check in & checkout there was only 1 staff & a small queue.

The room was cozy & the view was fantastic from the 23 floor. Ample parking the basement.

Stayed in April 2023

The sofa bed was uncomfortable and very noisy.

Room was nice and the location of hotel was good. The staff were very helpful and welcoming.

Stayed in April 2023

the TV is not working at all.

rapid check in and out. buzzy and good for business

Stayed in March 2023

swimming pool is in the shadow, so could be a bit cold

location is really good, very nice food for breakfast and dinner, different accomodation options, including suits with little kitchen on higher floors

Stayed in April 2023

1) no staff at reception at the time of checkout. 2) staff in the breakfast restaurant was very loud. 3) the room was too small. 4) housekeeping missed to complete the amenities more than a couple of times and I had to call to get them.

The place was ok but not value for money.

Stayed in March 2023