The Palm Jumeirah,East Crescent,Plot C40 P.O Box18652, Palm Jumeirah, Dubai, United Arab Emirates
#48 of 743 hotels in Dubai
Guests' ChoiceBased on 311 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.2
Staff
9.6
Value for money
8.6
Free WiFi
9.1
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End of dialog contentReviewed: 6 October 2024
Andreas
TurkeyIt takes an extra 20 mins compared other hotels. Hence for business might not be the optimal option
Excellent facilities and choices for f&b. The staff is fantastic and very helpful.
Stayed in October 2024
Reviewed: 30 September 2024
Adam
United KingdomA very busy but well ran hotel. Sun beds around the main pool were at a premium, need to get there early to secure them. However there were plenty of sunbeds elsewhere.
The service from the staff was excellent. The food choice was great and the quality was good. We got upgraded to a suite on arrival and the room was brilliant, thank you Rixos!!
Stayed in September 2024
Reviewed: 29 September 2024
Eren
AustriaTop
Stayed in September 2024
Reviewed: 12 September 2024
Mohamed
South AfricaEverything, from the room to the facilities and the food. Exceptional resort!
Stayed in September 2024
Reviewed: 10 August 2024
Grace
United KingdomNot much food variety. Food was still good though . No entertainment for the kids in the evening.
Gorgeous spacious 2 bedroom suite with a beautiful view of the palm.
Stayed in August 2024
Reviewed: 5 August 2024
Barbara
IrelandThat there isnt enough entertainment for kids during the summer months
We liked almost everything the staff the room the food the pools they were fantastic. We knew what to expect as this is our 3rd time visiting this hotel
Stayed in July 2024
Reviewed: 31 July 2024
Jack
Saudi ArabiaNothing
Everything was great
Stayed in July 2024
Reviewed: 28 July 2024
Rafea
United Arab EmiratesNothing
Every thing
Stayed in July 2024
Reviewed: 24 July 2024
Elliott
New ZealandAll was good.
Everything was perfect, fantastic, the food, the room the facilities the staff the whole overall experience is honestly incredible. Second to none.
Stayed in July 2024
Reviewed: 20 July 2024
Chessell
United KingdomNothing
Everything was amazing
Stayed in July 2024
Reviewed: 19 July 2024
Lee
AustraliaCould not find any faults.
Excellent customer service, extremely clean and staff were all very friendly.
Stayed in July 2024
Reviewed: 23 June 2024
Abdulrahman
Saudi ArabiaStaying at Rixos The Palm in Dubai was an exceptional experience for my family and me. With my wife, three children, and her mother, we found a haven of warmth and hospitality. Mr. Michael at reception greeted us with unparalleled kindness, making us feel as if we had stepped into our second home. His welcoming demeanor, along with Bebo's gracious assistance, enveloped us in a sense of belonging and comfort. The facilities were nothing short of amazing, providing a perfect backdrop for our joyous stay. Each moment was made special by Mohammed Nasik from housekeeping, who ensured our rooms were immaculate and organized. His delightful creations, crafted from towels and adorned with flowers, brought daily surprises that added a touch of magic to our visit. Our time at Rixos The Palm was a blend of warmth, exceptional service, and beautiful memories that we will cherish forever.
Stayed in June 2024
Reviewed: 19 June 2024
Rupalli
United Arab EmiratesOverall..my stay was fantastic... All the staff are so friendly and courteous.. this is the first time I have witnessed majority of the staff in any hotel be so hospitable.. There was one person in particular..Mr Robin at the front desk...he was exceptionally good with his work and took care of every little detail for our stay.. He made sure that my family felt comfortable and special as we were celebrating a special occasion.. So thank you Robin was every thing you did for us.. He should definitely be rewarded for his exceptional service... Surely coming back for my next trip.
Stayed in June 2024
Reviewed: 17 June 2024
Yazan
United Arab EmiratesNothing
The staff were amazing, especially Mostafa, Shadi and Abenab. They kept following us on WhatsApp to check our needs and demands. Mostafa offered us a lunch voucher in our last day which was a very nice gesture, even though it was holiday season and full busy but they managed it very well. This is not our first time in Rixos as we also go to Rixos Saadiyat; and as usual Rixos never fails us in our vacations. Rixos staff is always up to the mark. Pool bar staff were amazing also along with main restaurant staff. Really enjoyed our time as a family, all staff were very nice and kind to my son. Appreciated and thanks.
Stayed in June 2024
Reviewed: 14 June 2024
Bader
Saudi ArabiaOld buildings
Facilities
Stayed in June 2024
Reviewed: 13 May 2024
Ilya
United StatesPerfect
Location Room Service
Stayed in May 2024
Reviewed: 25 April 2024
Claire
United KingdomThere was some building work going on at the time of our visit and we could hear some banging at night but Youseff sorted it very quickly.Maybe the bathrooms could do with a refit soon.
The property is excellent,especially the staff.In particular Youseff in guest services and Rashid in the restaurant there customer service was superb.Nothing was too much trouble.He always went out of his way to see if we needed anything.It is a nice luxurious hotel.The staff are super attentive and the food and drinks are of excellent quality.The Toro loco steak house served the best Wagu steak I have had in a long time.
Stayed in March 2024
Reviewed: 22 April 2024
Alicia
Belgiumnothing
Rixos Palm is a magnificent hotel, staff are super friendly and helpfull, very nice to have so many à la carte restaurants included, great for small kids, fresh fruit stand during the day, nothing to say but positive things
Stayed in April 2024
Reviewed: 14 April 2024
Grant
United KingdomKids playing football in the restaurant at dinner (not the fault of the hotel but still needs to be sorted) and it would be nice to maybe ask people to wear a top or something when coming through the hotel lobby from the pool? Small things I know but this is what some people expect from a 5 star hotel That aside, this is a great hotel and special mention to Shankar at the Bodrum beach bar who looked after us so well the whole time, and to all the team at the Sports Experience team for the fun and kindness, and some great fitness classes
Great hotel, amazing facilities (gym / spa etc) and the service is just brilliant
Stayed in April 2024
Reviewed: 5 April 2024
Gerard
NetherlandsFood at buffet to cold
Stayed in March 2024
Reviewed: 24 March 2024
Jemma
United Kingdom-
Hotel and service 10/10 Especially thank you to Yusuf from Guest Relation who was so helpful and kind every day.
Stayed in March 2024
Reviewed: 17 March 2024
Warren
United KingdomVery luxurious
The hotel is spectacular and soul of the rings. The staff are very friendly.
Stayed in March 2024
Reviewed: 15 March 2024
Tomas
United KingdomWe took room with the view to the sea but got not what was expecting. It’s good the room was changed by the lovely stuff on other day. Cleanliness could be improved.
The staff were incredibly helpful and impressed. The meal was really good. We also enjoyed evening programs. Just would be great if some of programs were just for adults. Especially we loved Bodrum bar and all the stuff in it 🥰
Stayed in March 2024
Reviewed: 10 March 2024
Nikolai
EstoniaEverything was just great!
Absolutely amazing place. We’ve spent a week here, enjoyed every moment. We were warmly welcomed by Yusuf Kurtoglu who ensured we have everything we need throughout a week, including our late stay in the last day. Kids had a lot of fun in the pool and kids club, every day there was something new well arranged by the staff. Food was great, especially Italian restaurant with live music. Very special place is the bar on the sunset, very friendly and professional staff, outstanding live music. Thanks Rixos and Yusuf for making this week a great one!
Stayed in March 2024
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