Very uncomfortable 2nd bed (sofa bed) in junior suite, no evening activities, depressing ambiance at hotel bar

Nice mountain and village view from our room on 5th floor, very pleasant and forthcoming staff, nice pool & fitness facilities

Stayed in February 2024

1. It was snowing and windy during the check in, and no staffs came to help us carry our luggages. once i seek for help, one of the reception staff said that we have to pull the luggage trolly alone till to 5th floor(what a ridiculous customer service). we are a family with kids got a bad service from the hotel team which is marked 4 stars. 2. we were on half board, but the meals were not to the quality of a 4 star, very bad and we never enjoyed it, also we informed to the reception regarding this and they are like ok will forward it and thats it, but nobody from the kitchen asked us how was the food. and we spent more than 2.5 hours on the table just to finish 3 course menu, there was a long waiting time between meal serving. never expected this kind of service from a 4 star hotel. never visit again.

The location

Stayed in December 2023

the food was not at all up to the price, i mean not very good, and in general the price was too high for everything we were offered

very good and comfortable conditions, beautiful winter landscape that can be seen from the room

Stayed in December 2023

You cannot chose a table for breakfast. They already have room numbers on it. I think this is not ok.

Stayed in February 2023

Bed and pillow

Welness, diner

Stayed in February 2023

difficult to find staff to order coffee at breakfast (food was a good buffet) plus no self-service coffee, other than that it was great - i would stay again

Stayed in February 2023

Staff was friendly and helpful, swimming pool very big and sauna and relax area very comfortable

Stayed in December 2022

Was a little cold in the bedroom and no extra blankets in the room, but they were brought up on request.

Facilities and food wonderful. Super wellness area.

Stayed in December 2022

The bathroom in the room could do with an update/refresh, The decor is old and the plug holes in the bath tub and sink were quite rusty looking. The tables in the dining area are set quite close to one another, we could hear our dining neighbours conversations at breakfast and dinner.

The room was clean, the staff were very helpful, polite and friendly. I requested for hypoallergenic pillows quite late one evening, and the lady at reception said she would check and come back to me. 5 mins later she bought me up 2 pillows, and all with a big friendly smile :) The breakfast was very good, as were the evening meals. I am a pescatarian and was happy to see that the restaurant always had a good quality fish dish on the menu. The evening meal was very good. I have seen some reviews saying the portions are small..but for a 6 course menu with good quality ingredients we were always left satisfied. Hats off to the chef!

Stayed in October 2022

Not much left of the breakfast at 9am Sunday :/ Bread was basically finished. Glasses, cups and teabags were missing. Seems like they were a bit short on staff that day. The staff that were there did great, but just had too much to do.

Great breakfast first day, second day things were missing.

Stayed in October 2022

Nothing much

Room was nice with amazing view! Wellness was clean and we enjoyed it much! Staff was very helpful and friendly.

Stayed in August 2022

Breakfast and pool/spa especially good

Stayed in July 2022

Age limitation to saunas. My kids where very dissapointed.

Stayed in February 2022

it’s getting older and it’s beginning to loose its charm. also the breakfast and diner is poor, that wasn’t the case a few years back.

location, quality, wellness, hospitality

Stayed in January 2022

Size of food far too little

Everything perfect except size of food far too little

Stayed in November 2021

The Spa was exceptional, the pool was long enough to have a decent swim, great choice of Saunas and extremely relaxing beds in the quiet areas

Stayed in October 2021

A double size bed with one side of bed attached to the room wall is honestly not acceptable in this category hotel

Well organized A double size bed with one side of bed attached to the room wall is honestly not acceptable in this category hotel

Stayed in August 2021

great staff!!!

Stayed in May 2023

The front office reception area was often quite packed and it took a while to check in and out.

The wellness area was a real treat. There was a large selection of saunas and relaxation rooms that one could have spent most of the day enjoying. It was truly a highlight of our trip. There was also a nice selection of options for the continental breakfast.

Stayed in January 2023

- the bathrooms and rooms are getting a little dated - lack of attention to detail (empty planter pots, old shower heads in the spa area, light bulbs that should be replaced, the scent in the resting areas could be better, no magazines, no english menus, no wine/cocktail menu etc)

- the food was fantastic - dinner as well as breakfast we really enjoyed! - the spa area is still very beautiful, the resting areas are not huge but clean and comfortable - the saunas are great - nice for a couple getaway that kids under 16 are not allowed in the spa area

Stayed in January 2023

nothing

extremely friendly staff throughout the whole team

Stayed in August 2022

The bathroom! Old, some things broken, and not clean as I would expect

The wellness are was fantastic und more than we expected!

Stayed in July 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in January 2023