121 - 123 The Esplanade & Florence Street, 4870 Cairns, Australia
#35 of 75 hotels in Cairns
Guests' ChoiceBased on 2071 hotel reviews
7.9Cleanliness
8.2
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
9.0
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 13 June 2024
Steph
AustraliaYou had to pay extra for Wifi!
The pool and vine bar were great!! The staff were amazingly helpful and kind!! It was value for money! Particularly for the location! Walking distance to so many things!
Stayed in June 2024
Reviewed: 12 June 2024
Anne
AustraliaLanguage barrier
I have spoken to the manager. The staff made a great effort but need more education on customer service
Stayed in June 2024
Reviewed: 10 June 2024
Jane
AustraliaQuiet
Stayed in June 2024
Reviewed: 4 June 2024
Ellice
AustraliaRoom smelt damp. Like mildew
Warm cookie on arrival Location Facilities
Stayed in June 2024
Reviewed: 3 June 2024
Michał
PolandBathroom was not clean enough
Location
Stayed in June 2024
Reviewed: 2 June 2024
Dragutin
AustraliaReceptions staff were exceptional friendly and helpful.
Stayed in May 2024
Reviewed: 2 June 2024
Ross
AustraliaCentral location safe to walk around. Quiet room which was clean, tidy and comfortable. Breakfast was good and variety of food to choose from. Efficient and friendly staff who were happy to assist with storing luggage.
Stayed in May 2024
Reviewed: 31 May 2024
Claire
New ZealandIt was just the same as all the hotels we stayed at. Nothing stood out as amazing and different but nothing was bad either.
The staff were so friendly and happy. The staff were definitely what stood out for us. They were amazing. The location was great also. We also loved the hot cookie on arrival.
Stayed in May 2024
Reviewed: 29 May 2024
Peter
AustraliaNothing
Great location, good views, clean and nice facilities0
Stayed in May 2024
Reviewed: 28 May 2024
Kay
United KingdomLack of hand sanatiser around the breakfast self service area. Was surprised in view of the size of the hotel that the bar closed at 8.30pm. We booked an early morning call on the day of departure for 5.am as a back up. We did not receive a call. When this was questioned at checking out we received an apology from the receptionist that she forgot to set an alarm reminder to give us a call.We also booked a taxi via reception for 6.am to the airport the night that did not turn up. A different receptionist who did not forget the alarm call kindly came to our rescue and arranged a taxi as a matter of urgency.
Breakfast offered a good variety of hot and cold selections plus additional extra items that was brought around by staff. Staff on duty at breakfast were very polite helpful and engaging. Rooms were pleasent and kept very clean during our stay along with other areas of the hotel. Good location.
Stayed in May 2024
Reviewed: 26 May 2024
Lee-anne
AustraliaGreat location- exceptional view from our room. Room was very clean and modern.
Stayed in May 2024
Reviewed: 26 May 2024
Ian
AustraliaFinding the lift the first time
Excellent location, friendly helpful staff and spacious facilities
Stayed in May 2024
Reviewed: 26 May 2024
Rafal
AustraliaNot much wrong for what we paid
Clean and close to city and beach
Stayed in May 2024
Reviewed: 25 May 2024
Denise
AustraliaThe Receptionist was very helpful, friendly and professional. The hot cookies on arrival really hit the spot.
Stayed in May 2024
Reviewed: 22 May 2024
Ian
AustraliaHAVING TO WAIT 6 HOURS FOR OUR ROOM TO BE READY
EVERYTHING
Stayed in May 2024
Reviewed: 20 May 2024
Firefight
AustraliaVery small bathroom
Great location
Stayed in May 2024
Reviewed: 17 May 2024
Pam
New ZealandWalking distance to water front
Stayed in May 2024
Reviewed: 16 May 2024
Liviu
AustraliaFridge was empty no complimenray bottle of water, no mineral water, had to go downstairs bar to buy some. Some breakfast tables had a kind of sticky feeling on my elbows: The ones on higher level with a varnish surface, otherwise clean.
Good location, clean, very friendly staff. Taxi call with a pushbutton in reception. Clean bedding and sheets. Continental Breakfast how it should be.
Stayed in May 2024
Reviewed: 12 May 2024
Lisa
AustraliaThe room was a little noisy from the cars below and there was a running tap above us that seemed to go on for hours.
Location was good, breakfast was adequate, there was no milk at the buffet for 10 mins and we were charged a public holiday surcharge on a normal Monday morning.
Stayed in May 2024
Reviewed: 9 May 2024
Rachelle
AustraliaI don’t think breakfast was worth the money we had to pay.
Stayed in May 2024
Reviewed: 9 May 2024
Julie
AustraliaToo small bathroom
Good location
Stayed in April 2024
Reviewed: 5 May 2024
Janet
AustraliaParking is extra otherwise you have to park on the street. Bathroom is a little small.
Rooms were large and comfortable. Staff were very friendly. Location is great.
Stayed in April 2024
Reviewed: 28 April 2024
Sawako
AustraliaBathroom was really small and curtain rail was broken.
I really like the breakfast buffet. I didn’t expect to eat some porridge.
Stayed in April 2024
Reviewed: 25 April 2024
Peter
United KingdomNothing.
The room was excellent although the toilet flush had a few problems. These were resolved in my absence without any report needed to be made. All in all a good experience. The breakfast was good value .
Stayed in April 2024
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