Rooms are a bit dated

Very spacious lobby and restaurant, staff friendly and courteous

Stayed in May 2024

The room wasn't anything special and fixtures in the bathroom were very worn and ready for replacement.

The common areas are very nice and easy to wait/ relax in. Generally the staff are very helpful.

Stayed in May 2024

The rooms were not ready at 2 pm and we nearly missed our son’s wedding. The venue required a $50 deposit for the minibar which was not in the room.

It was clean and tidy and in a convenient location

Stayed in April 2024

Car park was very expensive.

Pool was great for the kids

Stayed in April 2024

I didn’t find the bed at all comfortable but apart from that I have no complaints

Location and cleanliness. The staff were absolutely amazing and we enjoyed the well equipped gym with pool, sauna and spa.

Stayed in May 2024

Just make sure your single bed has a lock specilly the single one’s for safety. We check on it but pretty sure there wa no lock on both single bed.

Grateful for the breakfast. Beautiful setting. Food was ansolutelt yumm. Complained regarding the bed. The two single bed was comfy for my two children but the problem was no lock on the wheels. The bed moved and my son fill-out of bed. Nil injury.

Stayed in April 2024

Restaurant menu variety.

Location, cleanness

Stayed in March 2024

great breakfast

Stayed in April 2024

The air conditioning system seemed very outdated could use with an update maybe?

The beds were comfy. Great view of the lake and the staff were very friendly and also very helpful! We had a few things we needed help with and they didn’t hesitate to go above and beyond. They were able to source transportation to and from a local concert for us also!

Stayed in March 2024

Location

Stayed in March 2024

Old carpet

Stayed in March 2024

Great location

Stayed in February 2024

On arrival at 5:30pm we waited 20+ minutes for someone to inspect the room before we could check in. This meant we missed the start of our function upstairs that started at 6pm. The kettle in our room didn’t work and we couldn’t call down to front desk so had to go down to ask for another. We were told they would bring one right up. We had to go remind them 40 minutes later and were then brought another kettle growing some sort of black mould inside.

The staff were nice.

Stayed in March 2024

The cost of parking, $25 every time u exit

The facilities

Stayed in April 2024

There was rubbish under the bed, aircon didnt work properly, they said I could use my bond to pay my parking. They took the money out of my card and ended up paying bond back.

The swimming pool and spa, staff were lovely.

Stayed in April 2024

Room service food was average. Ordered a bottle of wine but received an open bottle which had obviously been topped up. Not what I’d expect when paying $60 for a local $20 bottle of wine.

Clean, neat, good location, good value.

Stayed in April 2024

Obviously the mercure side seems to be more budget than the Pullman side. But even then would’ve bee. Great for them to refurbish the Mercure side. Carpet was very outdated, room was also outdated along with the bathrooms. Just everything needs to be updated.

We really liked the fact that it was literally across the street to Albert Park where we went to the formula 1. Super close to the CBD. Stay was comfortable.

Stayed in March 2024

It wasn’t super clean and it was quite stark. It could really use a spruce up and maybe some pictures on the walls

Best breaky we’ve had in ages! Pool was a great temperature. Comfy bed.

Stayed in March 2024

Perfect location for easy access to the F1 Grand Prix at Albert Park

Stayed in March 2024

pillows

Stayed in February 2024

After a huge day of swimming at MSAC, my daughter and I ordered room service to make things easy (have stayed here before and did the same), but it was quite a mess. Money taken out, no order received. Eventually I had two men arrive at our room asking to see the sure I’d ordered it from (it was correct) and I showed them the money already taken out. It was lovely that they apologised and told me that the order would be reimbursed due to the inconvenience. This never happened.

Location is great. Staff are excellent and professional

Stayed in March 2024

No where to charge phone near bed/bedside

Amazing location

Stayed in March 2024

Kept closing bar too early. Was at a conference and each time the 400pkus ppl would finish and go for a drink they close the bar. It’s not hard to look at your events and staff properly They lost a lot of money due to poor staffing. Also, coffees in the morning were unbelievably slow every day. Very poor

Rooms were well kept

Stayed in March 2024

Air conditioning struggled in my room, to stay cool even when out on the lowest setting. Size of coffee cups in bed room were too small for me.

Breakfast was good. Wish that the juice and coffee cups were bigger. Staff friendly and helpful. Room was comfortable.

Stayed in March 2024