Cnr Hanlan St and Surfers Paradise Blvd, Surfers Paradise, 4217 Gold Coast, Australia
#91 of 121 hotels in Gold Coast
Guests' ChoiceBased on 4256 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.6
Staff
8.4
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 13 May 2024
Talha
New ZealandBathrooms could use attention is a bit old and rundown looking usable but for a Novotel you’d expect a little better.
Property location was great! The staff were superb Brooklyn the bartender was amazing always had a positive vibe and attitude made the stay so much more enjoyable need to keep her on and give her a pay rise!
Stayed in May 2024
Reviewed: 13 May 2024
Tracy
AustraliaNo little kitchen in my suit and couldn't work out the tv lol
Big bed and bathroom staff very friendly sorted car park for me
Stayed in May 2024
Reviewed: 12 May 2024
Debby
AustraliaThe room is dated
The view was exceptional Nice cafe, great coffee. Friendly staff Comfortable bed
Stayed in May 2024
Reviewed: 12 May 2024
Dang
AustraliaNil
Customer service
Stayed in April 2024
Reviewed: 11 May 2024
Gang
AustraliaOld
Close to everything
Stayed in April 2024
Reviewed: 11 May 2024
Alireza
AustraliaVery old, need renovations
Location
Stayed in May 2024
Reviewed: 11 May 2024
Donna
AustraliaWe lost our original room with a spa that was disappointing. We were upgraded to an executive room with no spa bath and given a partial refund
The staff were amazing. Birthday cupcake and fruit plate left in the room for my daughters birthday.
Stayed in May 2024
Reviewed: 10 May 2024
Nicky
United KingdomPool a little tired.
Great location
Stayed in May 2024
Reviewed: 9 May 2024
Bryan
AustraliaCheck in was very slow 1 staff member only and about 20+ customers waiting to check in
Great location room was great
Stayed in May 2024
Reviewed: 7 May 2024
Talya
Australiavery loud at night with nightclub music able to be heard until 5am.
close to everything.
Stayed in May 2024
Reviewed: 7 May 2024
Jocelyn
AustraliaIt was noisy
Location the beds were one of the best beds I have slept on in my life and the buffet breakfast was awesome
Stayed in May 2024
Reviewed: 6 May 2024
Dan
AustraliaThe room wasn’t very sound proof could hear a lot on outside noise all night and doors slamming all night from people staying on the same floor
The location being central
Stayed in May 2024
Reviewed: 6 May 2024
Paul
AustraliaThe room smelled like cigarette smoke, there was excessive noise on our floor in the early hours of the morning, so we didn't get much sleep, and we were overcharged on our bill.
view
Stayed in May 2024
Reviewed: 5 May 2024
Larny
AustraliaEgg service
Good variety
Stayed in May 2024
Reviewed: 5 May 2024
Mohammed
AustraliaThe cards
Location
Stayed in May 2024
Reviewed: 5 May 2024
Maria
SwitzerlandThe first room had leaks from the ceiling. We then got a new room. Master bedroom was ok, room with single beds very sterile. Hotel is a bit old and needs a renovation.
Location
Stayed in May 2024
Reviewed: 3 May 2024
Emerson
New ZealandNo sink besides in the bathroom and no plates, cutlery made things a little awkward when making sandwiches for lunch. Fine if you expect to eat out for every meal.
Breakfast was excellent every morning, room had good sound proofing and good views from the deck. Great friendly staff. Would use again if returning to the gold coast.
Stayed in April 2024
Reviewed: 3 May 2024
Cherilynn
AustraliaHot water was very hot ..hard to regulate and the tap handle spun around n around like something wrong with it. I stayed one night and then an extra might ..thought there may have been a discount but it second night was way more expensive. Tiny bathroom and basin area had poor lighting.
Close to beach and shops
Stayed in April 2024
Reviewed: 1 May 2024
Kim
AustraliaThe room was ok - definitely not the nicest one i have ever been in. the bathroom wasn't great. There also wasn't enough lighting in the room. i didn't like not having carpet in the bedroom. The staff in the breakfast room were not very polite. i ordered an omelette and watched perhaps 20 people receive theirs after i ordered. when approached, the staff weren't concerned.
location was great, close to everything. The view was fantastic. The checkin staff were fantastic. the bed was extremely comfortable.
Stayed in April 2024
Reviewed: 28 April 2024
Melissa
AustraliaStains on the towels and bed sheets. Looked like old fake tan stains. Shower screen made water run out the shower and wet over the toilet area.
The view and location. Buffet breakfast was yummy. When check in looked long, staff were quick to get other staff on to check people in. Process was quick and easy.
Stayed in April 2024
Reviewed: 28 April 2024
Sridhar
New ZealandThe bathroom could have been bigger and the showers force could have been stronger. The tv could of have had more features like youtube, web browser.
The location was the best. Very close to the beach and lots of shopping around. The lifts were super fast which was convenient. The breakfast was super yummy and it had plenty of options to choose from.
Stayed in April 2024
Reviewed: 26 April 2024
Belinda
AustraliaRoom was a bit small
Price $220 for 2 adults and 2 children including breakfast buffet and late check out. Loved the pool,spa facilities and 24 hr service
Stayed in March 2024
Reviewed: 25 April 2024
Assunta
Australiabeds were very comfortable location was great pool area needs an upgrade Girl at front desk was rude that checked me in. She kept hinting that i was sneaking in extra adults and there would be extra charges My two teenagers are quite large for their age. I had booked for two adults and two childen which is what we are.
Stayed in April 2024
Reviewed: 25 April 2024
Talar
AustraliaThe bathroom did not have a fan. It makes a HUGE difference.
Its location was wonderful
Stayed in April 2024
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