106 Hassall Street, Rosehill, Parramatta, 2142 Sydney, Australia
#261 of 324 hotels in Sydney
Guests' ChoiceBased on 2073 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.2
Facilities
7.2
Staff
8.3
Value for money
7.2
Free WiFi
6.9
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End of dialog contentReviewed: 1 April 2024
Monique
AustraliaThe biggest thing which was a big downer for our stay was the aircon/heating not working. We had no control over it as it was “locked by maintenance on 23/24 degrees as it is central ac” and that is what the gentleman said when I called reception at 3:30am due to the room being super hot on a 30 degree weekend because we couldn’t get it to work. The gentleman fixed it for us and got it blowing cool air after it being reset and I could finally get to sleep but it was a very big bummer that we have no control over our AC’s as we all have different needs and being comfortable is very important.
We had a king room with breakfast and it was fantastic for what we paid. Beautiful lobby. Great service from the staff especially the female receptionist who checked us in. Spacious room with a great view and across the road from the establishment there is a complex with fast food and Woolworths which was very convenient! Not far from the Westfield and train station also which was great for us. Breakfast was great too, there was a pancake maker machine which was pretty awesome. Parking was easy and cheap as well which was fantastic!
Stayed in March 2024
Reviewed: 1 April 2024
Tania
AustraliaN/A
Bed was great, showers were fine. Easy access to wherever we wanted to go. Bus access right out front and across the road which made things easy
Stayed in April 2024
Reviewed: 25 March 2024
Caroline
AustraliaA bit of cosmetic work required
Ideal location to attend races and included free breakfast😊
Stayed in March 2024
Reviewed: 17 March 2024
Kerry
AustraliaN/a
Good location, pleasant staff and comfortable.
Stayed in March 2024
Reviewed: 17 March 2024
Amanda
AustraliaBed was hard
Good area
Stayed in March 2024
Reviewed: 3 March 2024
Hayes
AustraliaBesides badly needing refurbishment , Mercure Parramatta was comfortable and well located with helpful staff. The bus service to and from Olympic Park for concerts at an extra cost was very worthwhile and I will return. I do hope a refurbishment is close though.
Stayed in February 2024
Reviewed: 26 February 2024
Elizabeth
AustraliaHotel is looking very tired and is in need of a refresh. Carpets are very stained, marks on walls, AC control fell off wall when changing temp etc.
The staff were friendly and accomodating. Beds were comfy. We came for the Taylor swift concert and the hotel had organised a bus company to take us to and from the stadium (additional cost). This was very convenient.
Stayed in February 2024
Reviewed: 25 February 2024
John
AustraliaCard scanners in both lifts this has been an ongoing issue for a number of years.
Stayed in February 2024
Reviewed: 23 February 2024
Catherine
AustraliaUnfortunately after many stays at this hotel, there were a few things disappointing. No complementary water, TV issues, just simple wear and tear that should have by now been updated.
The location is always good for events
Stayed in February 2024
Reviewed: 23 February 2024
Chris
AustraliaThe place is just looking a little rough and run down. Our floor also had a sent that my wife and I was not a fan of. Just being picky, it didn't really bother us.
The location
Stayed in February 2024
Reviewed: 12 February 2024
Katrina
AustraliaOnly 2 towels supplied when it can sleep 4 in a room
Clean, quiet
Stayed in February 2024
Reviewed: 10 February 2024
Shazia
AustraliaThe carpet looked like worn out and appeared old/messy.
Accessibility to public transport and location. Nice and quiet place
Stayed in January 2024
Reviewed: 1 February 2024
Jadav
AustraliaDone extra night booking after first 2 night and when I come back at night room wasn’t clean and all towels were next to bathroom sitting dirty. Inform desk but no one cared to do anything.
Good location/
Stayed in January 2024
Reviewed: 28 January 2024
Esther
AustraliaCleanliness
Location
Stayed in January 2024
Reviewed: 25 January 2024
Matthew
AustraliaPretty basic, a little pricey considering the room and lack of facilities to use
Close to the racecourse
Stayed in January 2024
Reviewed: 17 January 2024
Grant
AustraliaBreakfast was a little lacking, no hashbrowns and no pancakes or sweets
The parking on site, the buffet breakfast and family rooms
Stayed in January 2024
Reviewed: 15 January 2024
Brooke
AustraliaBuffet breaky a bit limited compared to others I've had.
Staff were friendly and helpful, beds soo comfy
Stayed in January 2024
Reviewed: 14 January 2024
Kellyandjosh
AustraliaGreat location. Parking was good. We came for a concert, and a bus went from the hotel to the venue which was amazing.
Stayed in December 2023
Reviewed: 12 January 2024
Joji
QatarBreakfast can be improved.
Great place to stay, excellent location and just few meters away from the stores and restaurants which is an added advantage especially if you’re new to the place.
Stayed in January 2024
Reviewed: 1 January 2024
Chelsea
AustraliaNo streaming access on the TV, had to pay for WiFi, no hairdryer in the room, heating vent smelt of smoke
Good location, friendly staff
Stayed in January 2024
Reviewed: 30 December 2023
Kristi
AustraliaThe pool
Stayed in December 2023
Reviewed: 30 December 2023
Anil
AustraliaNot much to mention . Everything was pretty much fine for the money I spent....
Liked the location. Check in and Check out was a breeze.....Staff is great....
Stayed in December 2023
Reviewed: 17 December 2023
Karina
AustraliaThere was no indication that we wouldn't have access to restaurant or room service on the night of our stay - little decent alternative options available nearby (only fast food). Bathroom needs some repairs/maintenance.
Comfy Beds and pillows, availability of parking, great size TV, lovely foyer decor and availability of staff.
Stayed in December 2023
Reviewed: 16 December 2023
Kenneth
Australia?
Location was ideal for the purpose of trip
Stayed in November 2023
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