Absolutely nothing to dislike

This was my second stay here, and it was just wonderful. Denis is a fabulous host, very charming and delightful and remembers all the smallest details. The other staff are fantastic too, though I didn't interact with them beyond a friendly "hello" whenever I came and went. The facilities are great, and "the most expensive bed in the hotel" was utterly sublime! My huge room was well stocked with a library of books, which had everything from classic novels to biographies to gardening guides. Room 439 is my absolute favourite now! I'm looking forward to returning again soon. (The "lobby" photo included here is of the books)

Stayed in May 2024

This place oozes old world charm from the moment of arrival. I left my bags at the hotel as I arrived before check in. They took them up to my room and called me when the room was ready. When I arrived in my room, there was a card welcoming me to the hotel and some chocolates. Such a lovely touch. I loved my large room with its kitchen, dining area and lovely bathroom. The bed was super comfortable and I loved being able to open the windows and go out on the balcony. Even though it is located in such a busy area, the noise was usually well-muffled by the double glazing. Don’t forget to visit the Grand Staircase.

Stayed in May 2024

N/A

Location . Rooms large and comfortable

Stayed in May 2024

coming from the country, the train noise was something new.

fabulous, friendly and genuine staff. great size rooms with king beds, in a fabulous old building with old fashioned high ceilings.personal touches - handwritten notes, fresh flowers, little treats aimed to please and the music as you enter reminds you of the grandeur of the building

Stayed in May 2024

Can hear trains, but it's not a bad sound

Close walk from Spencer station, close to tram stops for St Kilda, Rod Laver Arena, MCG, Into CBD , large rooms, very clean and quiet, pool and gym, helpful staff

Stayed in May 2024

I enjoyed the vibe, the lady at the front desk was really nice, it was super chill.

Stayed in May 2024

Not having enough time there

Location was fantastic. Staff was lovely. Free upgrade and the room was amazing! Our new favourite hotel in Melbourne and we will be back!

Stayed in April 2024

Great location & very friendly staff .

Stayed in March 2024

The bathroom bottles of shampoo etc were a bit stingy

Location and grandeur - the general manager was incredibly helpful - really above and beyond for customer service

Stayed in April 2024

Great staff, facilities and location

Stayed in May 2024

There were no power outlets at desk, surprisingly not uncommon. There was an extension cord/power strip near the TV which I repurposed. Don't recall any other issues.

Room was spacious and 6th floor was quiet. Many units in building are regular rentals but this was only apparent if someone was moving in/out. Laundry was bonus.

Stayed in March 2024

The Indian Restaurant attached to the Hotel was fantastic. I eat Indian food on a weekly basis and this was some of the best i have ever had.

Fantastic Staff and a lovely room

Stayed in April 2024

LIghts were a little poor in the room and needed a bar

Location was fantastic Building was impressive

Stayed in April 2024

Large rooms and spacious hotel. Pool and spa.

Stayed in April 2024

Over the bath shower which was difficult to regulate temperature

Location staff and the bed

Stayed in April 2024

The train line running behind our room, still quite noisy even with the extra thickness on the windows.

Nice big room on three levels with high ceilings, very comfortable seating and bed. A nice touch was a hand written card welcoming us to the hotel and some Lindt chocolates left in our room. Enjoyed the pool and spa. The location was close to most things we wanted to do and see.

Stayed in April 2024

The big long walk from the lift to the room. Only one lift to service this building.

Great location as we were at the Expo centre and it was good value for the money.

Stayed in April 2024

Denis

Stayed in April 2024

Beautiful old building, really made to feel special. We'll definitely stay there again

Stayed in April 2024

The bathroom sink is too small, limited cooking utensils and no bowls for soup.

Centrally located, close to tram and train stations. Staff are amazing! Lindt chocolates with hand written welcome card are a beautiful touch. Fully equipped kitchen, espresso machines, dishwasher, great for long stays. We stayed 5 nights here during the Grand Prix, short walk to Spencer street station to catch the tram, perfect!

Stayed in March 2024

THE BATH TOWELS WERE VERY SCRATCHY AND WAS THE ONLY NEGATIVE ASPECT OF OUR STAY.

FANTASTIC LOCATION FOR ANYWHERE IN THE CITY. BEAUTIFUL RESTORED OLD BUILDING THAT RETAINED ALL OF ITS CHARACTER WHILST STILL BEING EXTREMELY COMFORTABLE.

Stayed in April 2024

N/A

Enjoy staying here. Studio apartment exceptional every time.

Stayed in April 2024

There truly is not a thing I don’t like about staying at The Grand.

The short distance to Southbank, the double glazing windows and doors to the balcony, the wonderful greeting each time we entered the building. Lindt Chocolates and a handwritten card from Dennis always makes me feel like an important individual. The wonderful history of the building and how it’s been maintained.

Stayed in April 2024

The curtains did not close. This was identified after the reception closed. When speaking to the gentleman at reception in the morning he was off handed stating that we should have called him as he is there overnight. There was nothing to indicate who to contact after hours. He took a nonchalant attitude that was almost rude, with a rather lack lustre response.

The staff that greeted us were amazing and friendly. The ambiance of the facility was lovey and the room was higher than our expectations.

Stayed in April 2024