Pilatusstrasse 15, 6002 Luzern, Switzerland
#47 of 77 hotels in Luzern
Guests' ChoiceBased on 98 hotel reviews
8.1Cleanliness
8.7
Comfort
8.9
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 12 April 2024
Sanford
United Arab EmiratesThanks
Thao
Stayed in April 2024
Reviewed: 4 March 2024
Iain
United KingdomThe walls were thin. I had a guy in the room next to me talking to his family on FaceTime late at night and it felt like they were in the same room.
Lovely hotel in the centre of Lucerne, staff were great and breakfast very nice too.
Stayed in February 2024
Reviewed: 3 March 2024
James
Singaporenothing
location and comfort
Stayed in December 2023
Reviewed: 10 January 2024
Khomotso
South Africao
easy to find within short distance and the 'old town" and got room upgrade. Great selection for breakfast
Stayed in January 2024
Reviewed: 21 October 2023
Monica
PhilippinesThey charged my credit card a day before the free cancellation and that's 4 days before my actual stay. I was also charged €350 for my airport transfer when the actual reservation made by the front desk was only for €250. Such a scam.
The rooms are comfy and it's close to the train station
Stayed in October 2023
Reviewed: 18 September 2023
Jonathan
Maltabathroom was slightly small compared to the large room. Hotel is a bit pricey but all hotels in switzerlsnd are pricey
Location, helpful and knowledgeable staff, very good breakfast. I highly recommend this hotel when staying in lucern
Stayed in September 2023
Reviewed: 17 September 2023
Natalie
IsraelThere was no proper lobby.
The bathroom was large, clean and comfortable. A de-mister would be useful.
Stayed in September 2023
Reviewed: 3 September 2023
Sharon
United StatesRoom was quite dark. Needed better lighting & balcony!
Excellent location & helpful staff.
Stayed in September 2023
Reviewed: 1 September 2023
James
United KingdomThe bars across the road from hotel are quite noisy at night after 12pm
Location to the old town and train station. The mexican restaurant and bar which is next to the hotel were excellent.
Stayed in August 2023
Reviewed: 28 August 2023
Ernie
United StatesVery busy bar/restaurant on ground floor serving American style Mexican food.
Very convenient to train station. Was upgraded to larger room as part of Marriott bonvoy program.
Stayed in August 2023
Reviewed: 13 August 2023
Rena
United StatesRoom size. Bathroom size. Comfort of bed and pillows.
Great location
Stayed in August 2023
Reviewed: 17 July 2023
Abdulla
United Arab EmiratesThey don’t have parking 🅿️ The toilet is to small( narrow )
The location was excellent..
Stayed in July 2023
Reviewed: 16 July 2023
Laetitia
SwitzerlandHousekeeping came twice in the room at 8:30am the day we were leaving. Even if we screamed « no » they insisted and tried to open the door. We believe they have a program of the departures so this shouldn’t happen.
Location
Stayed in July 2023
Reviewed: 18 June 2023
Phillip
United StatesThe staff were outstanding took very good care of us
Stayed in June 2023
Reviewed: 27 April 2023
Susan
SwitzerlandSmall things: the volume on the tv remote didn’t work, the pedal bin in the bathroom did not function, and the shower would not maintain its overhead trajectory unless the button was held manually. We reported all this to the front office and they said it would be fixed, however we only stayed one night so couldn’t benefit from the repairs.
It was close to the train station, and a short distance from Chapel Bridge. Our room was quiet and well sound proofed with comfortable beds. The front-desk team were friendly, helpful and efficient. Breakfast choices were copious and the food was freshly prepared and well presented. Individual coffee orders were provided by the service team who were welcoming and efficient.
Stayed in April 2023
Reviewed: 28 January 2023
Zoe
VietnamComfortable bedding Excellent location Spacious toilet and shower Staff were very helpful
Stayed in January 2023
Reviewed: 27 December 2022
Angela
Australiaour room wasn’t cleaned for 3 days
location and staff were excellent
Stayed in November 2022
Reviewed: 23 September 2022
Khalid
United Arab Emiratesroom size
location
Stayed in September 2022
Reviewed: 10 August 2022
Abdulaziz
Saudi Arabianeeds to renovate some furniture are damaged and old, exra towels needed also larger ones and slippers bath robes was not provided..
the friendly staff 🤍 and location
Stayed in August 2022
Reviewed: 8 August 2022
Maury
United StatesThe shower enclosure was poorly designed. Even forewarned, and even being careful, I still was unable to avoid getting a lot of water on the bathroom floor when showering.
Comfortable room and bed, very convenient location (three minute walk to the main train station and just across the street from a stellar bakery), 24 hour reception made for an easy late night check-in, friendly (for Switzerland) and efficient staff.
Stayed in August 2022
Reviewed: 26 July 2022
Adeel
United Arab Emirateslifts were little small
staff, rooms, washrooms, location and great breakfast
Stayed in July 2022
Reviewed: 2 July 2022
Jean-claude
CanadaThe bathroom is very small.
The location and the nice staff. Bed was also very comfortable.
Stayed in July 2022
Reviewed: 31 May 2022
Philip33wong
Hong KongThe toilet is elevated and need extra caution during midnight in case of use.
Good location.
Stayed in May 2022
Reviewed: 17 March 2022
Ivan
United KingdomThere was only few tv channels in English. Only news. No movies channel in English
Clean room, comfortable bed. Friendly staff. Good location.
Stayed in March 2022
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