Reviews of Hotel Polo am ZOB This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Adenauerallee 7, St. Georg, 20097 Hamburg, Germany
#331 of 366 hotels in Hamburg
Guests' ChoiceReview score
Based on 391 hotel reviews
6.1Score breakdown
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Cleanliness
6.6
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Comfort
6.2
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Location
7.5
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Facilities
6.1
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Staff
8.0
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Value for money
6.7
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Free WiFi
7.1
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Reviewed: 8 May 2022
Gius_sca
Germany75 reviews29 helpful votes6.0“Cheapest option around; outdated but comfortable room; rough area”- • Leisure trip
- • Solo traveller
- • Economy Single Room
- • Stayed 2 nights
- • Submitted via mobile
The pillow was quite small. Overall, the room decor is quite dated, which is understandable given the price point. The area around the hotel can get quite rough, especially at night. Overall, I found the price point to be way too high, though it was still the cheapest option I could find in the area.
Located in front of the main bus terminal, it is a few minutes walk from the main train station. The room was very quiet and the bed was surprisingly soft and comfortable.
Stayed in May 2022
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Reviewed: 30 April 2022
Shubham
India5 reviews5.0“Bad”- • Business trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
- • Submitted via mobile
no cupboard, no easy charge point
Not specious
Stayed in April 2022
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Reviewed: 20 March 2022
Shuaib
Nigeria10 reviews6.0Pleasant- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The shower tray is too small so please do something about it.
The hotel is clean and decent the staff are Accommodating I will be there next time am in Hamburg.
Stayed in March 2022
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Reviewed: 16 March 2022
Rawa
Iraq10 reviews6.0Pleasant- • Leisure trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in March 2022
-
Reviewed: 7 March 2022
Imad
Germany3 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The bathroom need to be fixed and breakfast also should include different plates.
The staff were so nice
Stayed in March 2022
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Reviewed: 20 February 2022
Ilija
North Macedonia4 reviews1 helpful vote5.0“Good but not excellent!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Rooms look a lot bigger on the photos but are actually small, at least the one where we stayed at was. They look like they haven't been renovated or anything changed in them for quite some time. The bed and the pillows were the most uncomfortable I have ever slept in and that's saying a lot when you need a good night's sleep.
Location is very good, staff is friendly and speak English. Breakfast was nice.
Stayed in February 2022
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Reviewed: 5 January 2022
Muhammad
Germany6 reviews6.0“all in all it was a nice vacation there.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
the locality near to the hotel was not good drug addict people near to the hotel seems not good.
the room was near to hbf. and the city center is also near.
Stayed in January 2022
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Reviewed: 20 October 2021
Kun-han
Germany36 reviews2 helpful votes7.0“Acceptable”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed (3 Persons)
- • Stayed 2 nights
- • Submitted via mobile
the facility is old and not well maintained. my kids found several screws in the room. several drawers seems broken. the pillow and bed is not comfortable
the location is good. you can take several bus lines to most of famous sightseeing spots within 15 mins. staffs there are friendly and helpful!
Stayed in October 2021
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Reviewed: 1 October 2021
Hang
Switzerland1 review7.0Good- • Leisure trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
The sound proof was not that great
great location. Close to the main train station
Stayed in September 2021
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Reviewed: 9 June 2024
Brian
United Kingdom6 reviews1.0“Avoid especially if you're travelling by bicycle.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
We arrived by bicycle. I'd messaged the hotel before to ask if they had secure cycle storage, but they did not reply. We didn't arrive until 11.30pm due to train delays, so we we're very tired. We we're informed when we arrived that we had to pay 20 euros cash to put the bikes in our room. Total rip off! The street outside was very noisy and there was definitely drug dealing going on outside.
The room was OK, bed comfortable, shower good.
Stayed in June 2024
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Reviewed: 1 June 2024
Alistair
Italy1 review1.0“A DISGRACE”- • Leisure trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
- • Submitted via mobile
Do Not stay in this hotel. It is a DISGRACE. They have hidden charges,like 15€/hour for early check in.... And they even set check in at 15.00 which is later than most.... So if you arrive at 12.00, tired from a long flight, you have to pay 45€ to get into your room!!! Unbelievable... I give it 0. Plus I even left early, at 6 am, no wake up call offered. If you ask them to call a taxi, they say no, there are many out in the street!!!! Service = 0, and they rip you OFF. They should learn some ethics, I have NEVER seen anything like it, and I have travelled the world extensively!!
NOTHING
Stayed in May 2024
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Reviewed: 30 May 2024
Екатерина
Ukraine10 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Kind staff, good location
Stayed in May 2024
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Reviewed: 22 May 2024
Alsahhar
Norway1 review1.0“Will never come back again”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
It was the worst experience ever for me and my family. Cleanliness is non-existent and the hair dryer is out of order. I booked for three people! Two adults and a 5-year-old child, but the surprise was that the room had one bed. They told me that the child sleeps with you. The noise from the street is very, very loud, and most importantly of all, there is no refrigerator - coffee machine - or any other facilities. I felt myself in exile
Almost nothing.
Stayed in May 2024
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Reviewed: 8 May 2024
Muhammad
Pakistan10 reviews4.0“It was very bad experience.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Location Receptionist attitude
Nothing
Stayed in May 2024
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Reviewed: 28 April 2024
Viola
Germany2 reviews4.0Disappointing- • Leisure trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
- • Submitted via mobile
- mattress was really really really really old - I didn't dare to walk barefoot on the carpet - very noisy That is me being generous
I had a room out to the back
Stayed in April 2024
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Reviewed: 4 April 2024
Chioma
Nigeria1 review1.0“Never should have happened.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed (3 Persons)
- • Stayed 9 nights
- • Submitted via mobile
Ambience, lighting, basic facilities were lacking. The environment was tacky and not welcoming.
Nothing!
Stayed in March 2024
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Reviewed: 11 March 2024
Elsa
France2 reviews4.0“Extremely expensive for such a small room.”- • Business trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
It was terribly expensive for the smallest room ever. The room was gloomy, old and depresive. Even though it was interior, there was a noise that came an went. Not sure if it was the lift or some underground train that made vibrations over the whole building.
Well located next to the main train station.
Stayed in March 2024
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Reviewed: 6 March 2024
Oleg
Russia21 reviews10Exceptional- • Business trip
- • Solo traveller
- • Economy Single Room
- • Stayed 1 night
Nothing
I was not asked for my bank card details in advance, payed when checked in. Safety!
Stayed in February 2024
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Reviewed: 19 February 2024
Catherine
France5 reviews8.0“Great place to stay in Hamburg!”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed (3 Persons)
- • Stayed 2 nights
- • Submitted via mobile
Broken elevator
Great people at the reception, very well situated
Stayed in February 2024
-
Reviewed: 19 February 2024
Mhamed
Canada4 reviews3.0Poor- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed (3 Persons)
- • Stayed 1 night
- • Submitted via mobile
My bed was so so bad
Stayed in February 2024
-
Reviewed: 26 December 2023
Tiza
Germany1 review9.0“Great”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
Was too cold until the heating was turned on
Great Location
Stayed in November 2023
-
Reviewed: 10 November 2023
Lamiaa
Egypt10 reviews3.0Poor- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The shower had no hot water I had to bathe with cold water after a super tiring night. The price is super high given that its basically in the worst area in Hamburg and doesnt include even a free bottle of water. Its not that clean either nor the bed was comfy. It is just a celing over ur head.
Stayed in November 2023
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Reviewed: 24 October 2023
Joseph
Germany5 reviews2 helpful votes4.0“120 euros a night for a 1 star hotel!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
- 120 euro price tag for a 1 star service. - Floor filthy and stained. - couch filthy and stained. - Period blood from previous guest. - poo stained blanket. - bed uncomfortable. - flat pillows. - bad oder. - 3 guests booked only received bedding for 2.
- Location to Hbf.
Stayed in October 2023
-
Reviewed: 18 October 2023
Marshaal
Germany2 reviews1.0Very poor- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Was not good clean
The room was not comfortable
Stayed in October 2023
-
Reviewed: 17 October 2023
Teresa
France2 reviews2.0Very poor- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed (3 Persons)
- • Stayed 2 nights
Dirty room and bathroom, no light in the room,
location
Stayed in October 2023
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