Nothing to add.

The staff were all very helpful and friendly. Most spoke good English which helped us poor German speakers. Our room was spotlessly clean and full of character. It had a great view of the castle and a lovely balcony. Breakfast was really good quality, it was served to the table in a classically decorated dining room. i.e. not a buffet. The hotel is only a short walk into town an ideal location for walking in the countryside. Overall an exceptional hotel in our view.

Stayed in March 2024

A good hotel, with friendly helpful staff. Good Breakfast

Stayed in February 2024

Room little small

Classic big building

Stayed in February 2024

I think the only thing was maybe the room we had was a little crowded with furniture, may be one less item of furniture for the size of the room we booked.

We stayed one night at the Boutiquehotel SchloßPalais and we throughly enjoyed our stay. The staff were friendly and helpful. The breakfast room was beautiful set up and the food was fresh and very well presented. The rooms were very well presented with good quality linen and bathroom accessories. The pool and spa areas were clean, well maintained and very nice way to relax after driving a few hours. Idea position explore the town and get use public transport.

Stayed in February 2024

Very nice place. Spacious and comfortable room. Good rich breakfast. Swimming pool open 24h and 2 types of steam room that where on the schedule. Location close to the city center and walk-able distance from the train station.

Stayed in January 2024

A nice and cosy place. The staff were excellent, they were friendly and helpful and I loved the breakfast.

Stayed in January 2024

The hotel is located in proximity to the Markplatz and a beautiful view to the castle!The personnel is very attentive and polite.The à la carte breakfast is very generous.There is a pool,sauna,steam bath to relax and enjoy!I definitely recommend it!

Stayed in January 2024

Super friendly staff, attentive and thorough! We had an issue before arriving that the hotel employee solved in a professional manner. The location of the hotel is ideal, easy parking, and a lovely view of the castle from our room. The breakfast is really great, not the typical hotel buffet. One can order eggs and fruit salad to be made fresh. The atmosphere in the rooms and breakfast area was really inviting and stylish. We can't recommend this place enough!

Stayed in December 2023

Beautiful hotel just outside of the main shopping area of Wernigerode. Excellent staff, clean and comfortable rooms.

Stayed in November 2023

nothing. All was good

Second time i stay here! Roomsare big. Breakfast is nice and the staff is SO FRIENDLY. We will come back ! they also have a parking. And the swimming pool is small, but super clean. Love this hotel

Stayed in November 2023

Our bed was a bit uncomfortable.

Our lovely room had beautiful view of the castle and a church, which provided sweet sounding bells that announced the time. The swimming pool was awesome! Breakfast was extensive, offering lots of choices in addition to a typical German breakfast of rolls, cheese and meats. The staff was lovely-welcoming and patient. The location was fantastic--quiet, but right on the edge of the beautiful old town, which is full of great restaurants and shops. The onsite parking made coming and going very easy. And the Harz Mountains are a very special part of the world, with great hiking options and beautiful neighboring towns such as Goslar and Quedlinburg.

Stayed in September 2023

Overall is in a good location, but close to a main road. Our room had a terrace that had a great view to the castle and old houses of the city, but was just in front of the parking lot which can disrupt the atmosphere and from there the sounds of the cars can also be heard. Nevertheless, the rooms are well isolated and inside was totally quiet.

The stay was great overall. The personnel were very helpful and informative and the whole atmosphere very quiet and cared for. The room was spacious and clean and the bed was very comfortable. The bathroom was clean and everything worked perfectly, also the hot water. We also had a terrace and the room was located very near the elevator and the dinning room, but we didn't hear any noises. Breakfast was abundant and had many options. We really appreciated that it was not a buffet but you could order what you wanted to eat from their menu so there is less food waste and everything we ate was freshly prepared. The pool and saunas were very clean and tidy. There is a wet Turkish sauna and a dry Finnish sauna (outdoors) with enough capacity. The circuit was easy to follow and even if it is small is enough for a relaxing day. Also, we could use the installations as much as we wanted giving notice to the receptionist.

Stayed in August 2023

The staff were super friendly the breakfast was exceptional. We enjoyed the breakfast service as opposed to a buffet .

Stayed in August 2023

The lack of a communal area/bar

The beautiful big room with a fabulous view. The great breakfast. The comfy bed. The friendly staff. The location.

Stayed in July 2023

Needed a better/cleaner a/c system

Location and castle view

Stayed in June 2023

Good hotel, a short walk from the town centre. Good parking space. Great views of the castle from the room’s balcony.

Stayed in June 2023

The breakfast was made to look very fancy. We had ordered a few items that were never delivered. Not sure if they forgot or what happened. The pool is very nice and perfect temperature. Great spa area to relax.

Stayed in May 2023

Nothing

The room was well appointed and clean. The balcony with the view of the castle was perfect. The parking was very good. The hotel is very well situated and is only a short walk to the centre of the town. The staff were very friendly. The swimming pool was a real bonus and we used it a couple of times during our stay. The breakfast was very good, with plenty of choice. We would definitely stay here again.

Stayed in May 2023

pool hours, and pool over filling right up to edge meant frequent wet floors

amazing breakfast and staff, location, atmosphere

Stayed in May 2023

Breakfast was not enough. Should be more fresh cooked dishes like mushrooms and porrige.

Old money hotel, quiet and clean. If you want slow morning with served breakfast thats place for you. As well as swiming pool and sauna.

Stayed in May 2023

excellent location just on edge of centre. very pleasant staff. excellent breakfast with friendly staff

Stayed in February 2023

There was a VERY high humidity and chlorine smell around the pool, and it was hard to breathe for me as a person with an asthma. I've been at other hotel's pools, and it was different

Great location, staff is super friendly, very good breakfast and the restaurant looks stunning. Radio in the bathroom is a perfect idea and mood maker :) The pool was empty and the water was warm

Stayed in November 2022

would have been nice to be able to make tea or coffee in the room.

very good location, breakfast was great with fast service, nice small pool and friendly staff

Stayed in October 2022

Location is excellent - within walking distance to the center and a view of the castle from the dining room, outdoor area, and probably some rooms. Breakfast was wonderful 👍 Staff outstanding and eager to help.

Stayed in September 2022