All of the services are perfect, except one man. His name is Frabik. We have book another room for a friend. He just wants to make a trouble to let us fail to check in, at 3:00 AM. He asked us to send the corona test by email to his personal email box. I don't heard this in whole Germany.

Stayed in June 2021

The reception stuff...especially the night shift

Stayed in March 2024

there was nothing i did not like.

Room was very spacious, very clean and very comfortable. have stayed here previously and will continue to do so in the future. the food in the restaurant is exceptional too.

Stayed in January 2024

My kids love the swimming pool.

Stayed in November 2023

Reception was unprofessional, snappy and arrogant. Still waiting for the invoice for the 2 rooms that I paid even tough I called them a day after to remind them. 10 days later, no invoice been sent.

Every year going on business to the Dusseldorf Boat Show I chose to stay at this hotel. Comfortable room, good breakfast and bar lounge.

Stayed in January 2024

The WiFi was very weak I had to use my data

Room was clean and spacious, the breakfast was good too.

Stayed in January 2024

I received a room with city view and river view but the give me room with no view and when I asked to change the room the told me I need to come back next morning. And when I came back next morning the said I there is no room and no change

Stayed in December 2023

Heater system was broken and room was very cold there was cold air coming inside no phone in room to call reception it’s was worst night , staffs were careless

Stayed in January 2024

The guys who speak Arabic are really helpful and amazing with your gest, giving both of them 5 stars

Stayed in January 2024

No Toothpaste offered 15:00 check in and 12:00 check-out is not “a day” lodging. A day equals 24hrs

Pool, Gym, Sauna, bed, TV and et cetera

Stayed in January 2024

We have made reservations for 3 single rooms which upon our arrival were already sold to someone else. This was very unprofessional, and this never happened in our very long experience with booking, and we’re really disappointed, because they didn’t even bother to call or email us about that, and on top of all this we had to pay for taxi to and from hotel in the middle of the night.

Stayed in December 2023

The staff was very kind and lovely. Especially Rami, he was so kind and friendly. From the moment we arrived he was very helpfull en gave us a nice experience overall. This guy deserves a medal!! The hotel was nice and clean, thanks for everything. We will be back!!

Clean hotel, lovely staff and top location. 10 min from the center

Stayed in November 2023

No sound insulation in the rooms, sounds from other bathrooms and elevator. Smell of food and cigarettes smoke in the bathroom. Black mold stains around the bathtub. General sense of a lot of dust in the bedroom.

Easy fast check in and check out. Location. Parking around the hotel. Accessibility. Breakfast. Confortable beds.

Stayed in October 2023

the manager he is so rude ..and very bad customer service I didn't recommend this hotel

the manager he is so rude ..and very bad customer service I didn't recommend this hotel

Stayed in October 2023

Reception

Bar

Stayed in October 2023

good staff and breakfast.

Stayed in August 2023

I am a regular guest of this hotel, this bad rating refers to the owners and managers of this hotel. I had a problem getting the bill for my stay last time at the hotel, I called the phone 50 times, sent 20 emails to get the bill after 10 days. Unforgivable

Every time the price goes up and the quality goes down

Stayed in October 2023

At 6 am some drank people start to knock on the door in a scary way and nobody even cared like it’s normal we were tired and sleeping then 9 am also the housekeeper knocked , and we booked one night per 99 € they asked for 300€ deposit without mentioning that on website they gave it back but still they should mention it first , taking 22 € for parking also without mention that on website .

The room is nice the furniture is perfect

Stayed in October 2023

The behavior of the reception was very rude and disgusting when I left

Stayed in September 2023

I was deeply disappointed by the service. After making a breakfast reservation at a specific rate upon check-in, the restaurant staff failed to honor it the next morning and demanded a higher fee. What's worse, they threatened to call the police over this misunderstanding. When seeking assistance from the hotel's management (Patrick Bergmann), the manager defended the aggressive stance taken by the restaurant staff. We always intended to pay for our meals, but the lack of professionalism and communication was deeply concerning. Being a reputable hotel, one would expect courteous and understanding service, especially when the mistake could have been on their end. Will think twice before staying here again or recommending to anyone.

Stayed in September 2023

Beds are amazing Staff great

Stayed in September 2023

No air conditioning and they couldn't fix in 2 days. Still summer, so was extremely hot in the room and the "solution" was an old useless fan full of dust. And this was a 4 star hotel. Not even to talk about the extremely rude night receptionist. The free breakfast wasn't enough reparation for 2 terrible hot nights.

Stayed in September 2023

I recently stayed at the Dusseldorf Crowne Plaza and was disappointed with my experience. As a 4-star hotel, I had higher expectations. The pool area was closed for maintenance, which wasn't communicated prior to my arrival. Additionally, the minibar in my room was non-functional, and the issue wasn't promptly resolved. These shortcomings left me questioning the hotel's attention to detail and overall quality. I hope that the management takes this feedback constructively to improve their services and ensure a more satisfying stay for future guests.

Stayed in April 2023

The staff were pleasant but not very helpful

Lovely rooms, perfect location

Stayed in July 2023