nothing negative

Beautiful view of the mountains and the two castles Nice spa area Delicious food Very friendly and helpful staff

Stayed in February 2024

Everything was wonderful.

Above reproach in all areas - service, food, hospitality, decor, cleanliness, spa, etc. Exceptional hotel.

Stayed in December 2023

Nothing

The pool and the spa facilities The breakfast The perfect location

Stayed in December 2023

We can see the Neuschwanstein from the hotel. The Hotel is so beautiful, and the staff are friendly and professional. There is a great swimming pool in it, you can see the Neuschwanstein as you swimming. The breakfast is delicious, many kinds of fruits and food.

Stayed in October 2023

The restaurant has only 2 vegetarian options.

I liked everything. We were welcomed by a glass of a fine sparkling wine. Our room had a view to Neuschwanstein Castle and beautiful farms with cows grazing. We could hear their bells. The room was very comfortable, elegantly decorated and very cozy. The staff was really nice and everything we asked of them was attended right away. The pool had a view to the castle and was comfortably warm. The breakfast was delicious, with many options for everyone.

Stayed in October 2023

We did not like that the fire pit closed at 2230 yet the bar was open until midnight.

The breakfast was very good with lots of selections. My wife and I enjoyed relaxing and looking at the mountains and castles in the distance. The saunas, steam rooms, relaxation rooms, and pools were so nice that we didn't even want to leave the property.

Stayed in October 2023

The smell from the bathroom was killing me especially with the air condition on.

The staff are so nice!

Stayed in October 2023

Amazing views of the castle. Friendly staff

Stayed in August 2023

No complaints.

Clean. Modern. Great breakfast. Friendly staff that spoke English. Close the the castle.

Stayed in July 2023

Er....the only item of absence noted was no tea/coffee facility in the room, but I'm not certain it would be a good idea because of the quality of the tea coffee available elsewhere in the hotel (and on another positive note, the local water is superb and a supply of it is available in your room from a fountain.....so good).

Very comfortable room, well equipped and good quality fittings, decor etc. The breakfast is exceptionally good, vast array of choice, the quality is very high and you sit in a room with floor to ceiling glass window doors while looking at Neuschwanstein. The pool and hot tub pass the flinch test for warmth, i.e. very pleasant and you can get into the pool discretely (this hotel has given thought to a lot of 'small details'). Plenty of bikes and choice of bikes are available. The location, for us, is perfect. The people? Exceptionally warm, helpful, friendly and come with a free sense of humour too. Impressed? Oh yes.

Stayed in June 2023

Bedroom and pillow are perfect! Very nice room and a perfect view from the mountain.

Stayed in June 2023

We had a wonderful stay. Everything was excellent, but we enjoyed the gourmet dinner in the separate restaurant Gams&Gloria the most - that was exceptional.

Stayed in June 2023

Would have preferred a double mattress, rather than two singles pushed together but it was not too noticeable. More than one jacuzzi would be great and the outdoor pool could have been warmer. The restaurant was maybe a little too high on the price side. Small things that did not detract from the stay.

Stayed here for two nights with my partner and the view was incredible, just as advertised with Neuschwanstein shining in the mountains. Snow on the second day helped add to the magic, too! From the moment we arrived the hotel staff were brilliant, friendly, attentive and engaging. The breakfast was plentiful and suited our needs and we had dinner in the evening in the restaurant which was also delicious. The spa area was very comfortable and had enough space for guests to enjoy it, with nice extra touches like healthy snacks and all sorts of tea available. I would definitely love to stay again. Especially in the summer months.

Stayed in March 2023

The breakfast was perfect

Stayed in February 2023

everything was great but they were doing some renovations and expansions on the property. I’m excited to see how their new additions and new grounds turn out.

the food was amazing and the staff was incredibly friendly and helpful. the location was also great and centrally located

Stayed in December 2022

Everything was great!

Room with a wonderful view of the Neuschwanstein castle and Bavarian landscape. The room was very clean and had a very mountainy and rustic style but very classy. The breakfast was delicious, with lots of options to choose from and all very high quality. Staff were all very friendly.

Stayed in October 2022

Thus is our second visit last time 4 years ago. This time our room was not in the main building and although we had a patio it was next to the restaurant and very close to service access which was less private.

lovely hotel, and great breakfast

Stayed in September 2022

Loved this place. Upon our arrival, we were greeted in the lobby and offered a glass of prosecco. This is an upscale hotel that pays attention to the details. The breakfast and dinner were delicious. The spa area, included for hotel guests, was expansive and well equipped. And if this isn't enough, you look out at the castle

Stayed in September 2022

Welcome drinks promised at check in, but not offered afterwards. Lack of amenities in the bathroom (1 shower gel + 1 solid soap and no shampoo for 2 persons/ 2 nights) - had to ask at the reception the second day for replenishment.

Excellent position, very good breakfast and dinner, nice room.

Stayed in August 2022

it’s probably too expensive for what it is and also there aren’t many food options within the walking distance from the hotel

great place for a relaxed holiday, the facilities are really good and the view from the pool and restaurant areas is amazing

Stayed in July 2022

Hard to think of anything we didn't like - it was lovely.

The spa facilities and treatments are better than good, they are world class. Every part of the sauna/salt/steam and relaxation areas were beautiful, calm, spotlessly clean and top notch in quality.

Stayed in July 2022

Excellent room with fantastic views. Both breakfast and evening meals were superb. Free bike hire to explore the area. Lovely staff. Hotel is in a excellent location.

Stayed in July 2022

It is a really cozy place, with really good spa facilotes.

Stayed in December 2021

hard bed no yea and coffee facilities in room

decor and style

Stayed in September 2022