The bed in the hotel room only had a tiny, thin pillow 🙄 Think maybe the cleaning staff forgot to give us pillows or something. Didn't bother us that much, just used some clothes underneath and it was fine.

The hotels location in the mountains is superb.We had many beautiful hikes with maybe the best views I've ever seen. Hotel staff was very nice. Hotel room was clean and the bed was very comfortable.

Stayed in April 2024

It was not clean, specially the toilet area. The room was cold

Stayed in April 2024

It’s ageing and there is some details needing replacement.

The location is amazing.

Stayed in April 2024

Too expensive

Great location

Stayed in January 2024

Spa center is nice, food was tasty

Stayed in December 2023

Cleanliness deficiency

Breakfast was fair but not well, nothing enjoyable

Stayed in February 2024

The common areas were very cold and we had to keep our outer wear on. The main hallways in the hotel itself were in need of a lot of repair. Our bathroom had only one glass pane for the shower, so water sprayed on the floor outside the tub when we took our showers. The bathroom had glass walls which was weird for privacy reasons, which could be embarrassing if you were staying with friends. We had trouble getting a taxi back to Panticosa even though we tried to book a few days ahead because there are few available in the area and many clients wanting to use them.

Location, location, location! The location in the Pirineos was magnificent! The grounds and trails around the hotel are beautiful. All the food we ate in the hotel restaurant were fantastic! The big fireplace in the lobby was toasty and warm! Our room was lovely with a great view and The bed was very comfortable. The Spa was fantastic - it was amazing to swim outside in the thermal pool while surrounded by the mountains above!

Stayed in December 2023

At the spa hammam was cold and the outside pool was barely warm. For the outside pool at winter time the temperature should be a lot higher, otherwise it doesn’t make any sense. The breakfast is not 4* at all, barely comes to 3*. No vegetables, small variety, few fruit. The lunch is amazing though! Also there is a billard and darts which didn’t work and at the reception they told that they’ve no idea when it will be fixed. It was a pity :(

The views and location are just astonishing. Huge spa complex right in the hotel. The rooms are comfortable, clean and heated! There ia a cute chimenea with a bar at the lobby where you can chill and have a cozy time with a glass of wine in the evening. Also every night there was some activities, which is good since there is no much to do around. And there is a ski rental station and some tracks for hiking, super cool.

Stayed in December 2023

The beds were very shaky. Not a lot of choices of food. The thermal bath was not as good as expected, and a bit crowded too with lots of kids.

A nice getaway for relaxing time. The room was large. The views around were amazing, especially with the snow. The hotel is connected to the thermal bath building, so we didn't have to walk in the cold to get there.

Stayed in January 2024

It’s quite outdated, leaks everywhere and not very modern. Food is less than average, but understandable since it’s in the middle of nowhere

Beautiful location, the place is amazinng!

Stayed in December 2023

The manager said that dinner costs 21 per room but we paid 21e per person. It was hood dinner, but too expensive for us. And there aren’t any other restaurants nearby.

Baths center was nice. There was earn in the room. Good breakfast

Stayed in December 2023

hotel needs an update, was expensive

Spa was good, breakfast was nice, bedroom and bathroom were nice

Stayed in November 2023

There was no where else to get food except the buffet in the restaurant which was 21 euro each.

Your living in the mountain with stunning views. Very clean but basic. Very good for skiers but no so good for summer tourists.

Stayed in September 2023

It’s a very sterile, cold and kind of unfriendly place, and very poorly maintained. Needs an upgrade.

After a long day of backpacking in the rain, it was a relief to have a place to dry out. The buffet was also nice after a week of backpacking food.

Stayed in September 2023

Lack of control on the parking lot with many users wich were not hotel guess, including RV’s and bad service on the breakfast with just one coffe machine with large lanes

Location, services, landscaping

Stayed in August 2023

This is, by far, the most bizarre place I’ve ever stayed. It feels like a vast institutional facility with no intuitive / appealing design. The entire area has an odd vibe and you sort of feel like you’re in a horror movie venue. It’s also far from (ie car required) to get into town.

The rooms were nice and clean, with plenty of space for storage

Stayed in July 2023

Only one thing, which was complicated : accessing the spar was a bit complicated(reservation, getting the towel etc)

The bedroom was cozy and comfortable. The surrounding is beautiful, nice for a walk and full of stars in the late evening.

Stayed in August 2023

The hotel is very run down and is overdue modernisation.

The location is spectacular.

Stayed in July 2023

Poor maintenance, food could be better

Exelent location

Stayed in July 2023

Spa staff were rude. No atmosphere in hotel

Location was excellent for walking and trekking base Reception staff were very helpful

Stayed in July 2023

The place is wearied and needs some renovation. Ventilation shall be improved as smells from breakfast/dinner (including fish) raise through all floors by some mysterious ways. Good thing they do not reach to the rooms themselves. SPA facility is also looking good on photos, when we stayed it is already nibbled.

Wonderful location, hotel is surrounded by mountains and waterfalls, especially enjoyable from the outdoor pool. The do have SPA facilities, although the package we booked included only 1 visit for 2 nights. Fair value proposition. Proximity to points of interest, such as animal park or Monte Perdido.

Stayed in April 2023

Old facilities of the hotel, poor breakfast Smell from the hotel kitchen that was reaching even the rooms on the third floor The location is beautiful but the hotel is in need of some renovation

Location is excellent and makes up for the old facilities of the hotel.Spa facilities although nice but again the facilities are too old and need renovation The pista for ski beginners and the fireplace in the lobby

Stayed in February 2023

Room furniture was a bit low quality.

The Spa was incredible

Stayed in December 2022

Needs maintenance and better housekeeping Poor amenities in the room

Lobby and Coffee shop and chimney Outdoor space Restaurant staff

Stayed in December 2022