Calle Marte, 2 - Playa de los Pocillos, 35510 Puerto del Carmen, Spain
#186 of 837 hotels in Puerto del Carmen
Guests' ChoiceBased on 635 hotel reviews
8.9Cleanliness
9.2
Comfort
9.1
Location
9.2
Facilities
9.1
Staff
9.3
Value for money
8.6
Free WiFi
8.3
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End of dialog contentReviewed: 11 September 2023
Christine
IrelandNil
Everything
Stayed in September 2023
Reviewed: 11 September 2023
Shona
United KingdomCan’t think of anything, perfect family holiday.
We stayed on a half board basis. Always plenty of choice for breakfast and dinner and always piping hot. Dinner at busy times was sometimes difficult to find a table for a family of 4, outside where we preferred to eat, the restaurant staff went out their way to accommodate us. Rooms were lovely, beds a bit hard but spotlessly clean.
Stayed in September 2023
Reviewed: 9 September 2023
Anthony
United Kingdomnothing
location; Facilities; Half board meal options are amazing; Staff very helpful; it is interesting to note that the same staff seem to have been there fir a good few years - always a great sign.
Stayed in September 2023
Reviewed: 4 September 2023
Alex
SwitzerlandHard to find pool umbrellas
Everything
Stayed in September 2023
Reviewed: 19 August 2023
Philip
SpainLoved the buffet and facilities. Location was perfect on a great beach. Bars and restaurants surround it. Spot on.
Stayed in August 2023
Reviewed: 18 August 2023
Antro89
United KingdomAbsolutely nothing!
Our 5th trip back to the resort. It's as good, clean, friendly & as great as the first time we came. We like the whole package of the hotel. We always stay in the junior suite with the upgraded bathrooms which is always worth it! They are super nice!
Stayed in August 2023
Reviewed: 9 August 2023
Samuel
United KingdomBeds could be more comfortable and room safe should be available at no extra cost. The music played throughout the day at the pool area was very repetitive so would suggest that this be changed on a daily basis (except for the Animation team theme song)
Food all of same high quality as when we last stayed at this hotel. Grounds, swimming pools and tennis courts all really well maintained. Animation team were excellent - all very friendly, enthusiastic and helpful like all staff members at Los Jameos Playa. Decor in Reception, Piano bar and Salon Berlingo all refreshed since our last visit back in 2019 and were looking great.
Stayed in August 2023
Reviewed: 29 July 2023
Matthew
United KingdomNothing
Room was beautiful, amazing views, amazing location. Food and drink were tip notch and staff were so friendly
Stayed in July 2023
Reviewed: 22 July 2023
David
IrelandNothing
What isn’t there to like. Food top class.
Stayed in July 2023
Reviewed: 19 July 2023
Ruth
United KingdomPlenty of choice
Stayed in July 2023
Reviewed: 19 July 2023
Gerard
IrelandNothing
Everything
Stayed in July 2023
Reviewed: 18 July 2023
Artefact65
FranceWould it be possible to significantly reduce the intensity of the musical animation around the pools? Or else to play pleasant soft music like the one played in the wellness centre ? This would certainly allow people to rest or better relax in a calm atmosphere.
The staff in general is always smiling and willing to be helpfull. Our room was large, very comfortable, clean, calm, the beds perfect, the terrace very sunny and the view on the seaside very pleasant. We have enjoyed the swimming pools, the sauna and the beauty of the gardens very well maintained. On top of that, we would like to pay a special tribute to the exceptional competence of the chefs and cooks who have delighted us with very varied and tasty theme evenings.
Stayed in July 2023
Reviewed: 14 July 2023
Lee
United KingdomDidn’t seem to be enough sun beds
Lovely hotel , excellent food , very clean and friendly staff.
Stayed in July 2023
Reviewed: 14 July 2023
Radoslaw
IrelandNothing
Excellent service. Place is spotless, food is delicious. Lovely holiday 💯🇮🇪💙
Stayed in May 2023
Reviewed: 1 July 2023
Moya
Irelandsmokers beside pool
Everthing
Stayed in June 2023
Reviewed: 29 June 2023
Elaine
IrelandN/A
Breakfast and dinner, always a good selection of food and beverages to cater for all diets. Dinner had themed nights( countries of the world) so at least there was always something new in the selection. The Rooms are very clean well services daily if you require it.
Stayed in June 2023
Reviewed: 27 June 2023
Emer
IrelandNothing, we loved it.
The hotel has lots of comfortable seating areas, a really nice spa which was nice and quiet while we were there, a good games room and the food was excellent. Staff all very nice. Rooms had air con and it was quiet at night. Fabulous beach just outside
Stayed in June 2023
Reviewed: 25 June 2023
Sarah
IrelandHonestly, there was nothing not to like! The hotel is beautiful! The choice of food was unbelievable. Constantly refreshing everything. Already booked for next year!
Everything! The hotel is beautiful, friendly & spotlessly clean!
Stayed in June 2023
Reviewed: 25 June 2023
Dolores
IrelandNothing everything was perfect
The staff went above and beyond to help the rooms were cleaned everyday bed linen and towels changed the pool was tested regularly and cleaned the hotel itself was kept very clean
Stayed in June 2023
Reviewed: 24 June 2023
Angela
IrelandExcellent food, accommodation and service
Stayed in June 2023
Reviewed: 22 June 2023
Kathryn
United KingdomSome awful music played at times in the day- possibly for an activity?
Loved the decor and the well planted pool areas
Stayed in June 2023
Reviewed: 18 June 2023
Aaron
IrelandOur room was next to a service corridor, so sometimes we could hear staff in the morning pushing carts around, but this was only a minor inconvenience.
All the staff were fantastic. They were very welcoming and accommodating. Brilliant for couples and kids alike. Facilities for everyone, entertainment to suit all ages. The buffet was always stocked no matter what time you attended, and the selection was massive. Will definitely return. 5 Stars.
Stayed in June 2023
Reviewed: 14 June 2023
Noreen
IrelandEarly towels for sun loungers ( but seems to be in all resorts) Couldn't fault anything really
Would recommend this hotel , very clean hotel , very spacious room .Freshly made cocktails were really good ,especially in the piano bar !All the minerals were from glass bottles which is so rare .Kids loved the crepes and waffles station .Great kids club with a mini playground next to it . Its a great resort for kids of all ages ,Food in general was very good , the usual wait for certain stations. One thing I would suggest is to have chicken nuggets/Clouds for kids on every lunch and dinner ( pizza and burgers were only served once ,which again should be on more for kids .They did have rotisserie chicken which was a hit. Would stay here again ( check in and check out was very good ) got a room to shower as flight was later in the day and got to use all the facilities ! Well Done Seaside Los Jameos
Stayed in May 2023
Reviewed: 5 June 2023
Stacey
United Kingdomnothing
everything
Stayed in June 2023
Reviewed: 2 June 2023
Ahmed
IrelandNothing...
Everything.. Brilliant staff, welling to help at all times. brilliant facilities, the best food I ever had in a hotel. Rooms classy and big. No complaints at all. Would definitely recommend and if coming back to lanzarote would stay at this great hotel..
Stayed in June 2023
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