9 Rue Pouchet, 76000 Rouen, France
Based on 40 hotel reviews
5.9Cleanliness
6.8
Comfort
6.4
Location
8.4
Facilities
5.9
Staff
8.1
Value for money
6.8
Free WiFi
5.5
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Showing 1 – 25
Reviewed: 11 October 2023
Royaumevishnu
United KingdomThe shower head was broken and the room was somewhat cold. The room was located in a outhouse where the stairs were rotting. The staff were rude when I came back at 17:00 (instead of 15:00) to collect the left luggage despite it being a perfectable acceptable time.
The location was very close to the railway station.
Stayed in October 2023
Reviewed: 13 August 2023
Shirley
United KingdomWe couldn't have breakfast there which was a shame. The bathroom needs some refurbishment especially the shower which is past its best.
The receptionist was very nice and friendly and the little garden was quiet. The room was quiet at the night time so we had a good sleep. It was quite a characterful place. It was a really good price.
Stayed in August 2023
Reviewed: 22 July 2023
Christine
United KingdomThere appeared to be only one staff member. Rooms were not made up each day, and towels were not changed. No cup or glass provided in the bathroom.
Inexpensive hotel about 200 metres from the railway station.
Stayed in July 2023
Reviewed: 4 July 2023
Vincent
Hong KongFair value & friendly staff
Stayed in June 2023
Reviewed: 21 June 2023
Adrián
IrelandThe price we paid was more than for a hotel F1 but I think hotel f1 was more modern and renovated than this one. The room was going downhill which was a bit weird but interesting.
The staff was very nice and friendly. They have spoke n fluent English and look after us.
Stayed in June 2023
Reviewed: 7 September 2022
Giulia
ItalyThe cleaning could have been better. Personally I think that the moquette is not a clean surface
Very good position, near the station and easy to reach. Nice and welcoming staff. Internal garden where we could safely park our bikes.
Stayed in September 2022
Reviewed: 17 July 2022
Arjen
NetherlandsThe street sounds were too loud at night.
It was close to town, restaurants, and car chargers.
Stayed in July 2022
Reviewed: 2 April 2022
Karol
PolandNo hot water
Stayed in April 2022
Reviewed: 5 October 2021
Noémie
FranceThe rooms are ugly and not too confortable
It was not too expensive and the cost is cool
Stayed in September 2021
Reviewed: 11 October 2023
Martin
United StatesEverything was good, exceptional staff.
The staff was exceptional, we booked and arrived late after walking all over the city, the building is aged but clean, the staff was helpful,nice our room was dark and we slept in, it was that quiet!
Stayed in October 2023
Reviewed: 28 August 2023
Jannik
Germanysometimes a bit too old
friendly staff, old paintings on the wall
Stayed in August 2023
Reviewed: 3 August 2023
David
United KingdomOn arrival I paid for my room and was shown upstairs. I showed the reception staff that I had booked a room with 2 beds. I was able to clearly show this on my booking form from booking.com. But was given a room with only 1 bed. This came after a confusion I had about if the hotel was in the clean air zone, I had called earlier, twice, and was assured that it wasn’t. I then arrived to find it was. As they could not provide the room I booked I was not happy to stay and asked for a refund, the hotel was not able to offer me the room I had paid for and therefore I should be offered a refund. This was agreed on the phone with the manager via the receptionist. I asked for written confirmation that the refund would be processed and received a message on booking.com which said that they would contact booking.com in the morning about ‘my reservation and payment’ I questioned the wording of this and said that it didn’t specifically say a refund, I was told repeatedly that this was what it meant. I messaged back asking for confirmation that a refund would be issued. All of this was happening at 10.30pm after a very long 7 hour drive. The following morning I contacted booking.com who have been in contact with the hotel who are now refusing to issue the refund. I paid for a service (a room with 2 beds) which they could not provide, took my money and are now refusing to return my money. I have been repeatedly lied to by staff at the hotel. I had not expected a luxury stay but did expect honesty and to receive what I had paid for.
Nothing. I didn’t stay.
Stayed in August 2023
Reviewed: 31 July 2023
Sara
TajikistanHello, Dear booking it was literally terrible and awful I just left the hotel at midnight with tears in my eyes. All my body was irritating and by morning it was red spot with irritations with the sing of bed bugs. I am really annoyed and at the middle of night with tears just left the room with no answering even I showed the bed bugs to recipient and I recorded a film that insects just passing the bed. Till now I am doing all my apartment that I staying washing and cleaning all over. Also use some medicine for alleviating the inchy and I am going to dr my appoinment still not coming. And yesterday Just wanated to talked to maneger but they didnt pick up the phone beacuse I tild them I am coming to talk about my problem just think ok she is leaving the city so hard to come back. Today By night I will go with a friend who can speak French to talk to them in person. They think I am just a paasenger they refued even to book another place or refund me. I AM SO sad and angry
Location
Stayed in July 2023
Reviewed: 14 June 2023
Michiko
FranceThe bathroom is quite small but it is ok.
The staff is accomodating.
Stayed in June 2023
Reviewed: 15 March 2023
Ekanayake
Sri LankaNothing
Though this place called a hotel actually it is not!! . Its a kind of place where providing very tiny and small rooms to the travelers by charging huge some of money. During my stay I was very shocked and upset. The room heating was very bad and I requested several times to fix it but not they properly done it. Only additional cover bed sheet was provided. I was felt very cold during the whole nights. Further, during my seven nights they did not clean the room and dit not change the towels and beddings at least a single time. I thought many times to change the place but difficult to find a good place in such a rush. Finally, I decided to stay there only the reason was location of the place. It easy to access to the main railway station and the bus stops. Due to this ill treatments I stay there at night times only. Thought staff is not professionaly trained two of them ware friendly, Some of them cannot speak or understand even a few wards of English. Poor them. Receptionist is only the available staff member in the hotel in the evening and late morning, he/ she also changed daily basis.The new member didn't know the needs/ reqirements of the guests. Very funny thing is only two slices of bread, butter and orange juice were the only things available for breakfast. It cost 6.80€! very first day I ate four slices of bread without knowing the limit, suddnly the receptionist asked me not to eat more than two slices using his broken Englis...... 🤣🤣🤣... So, I stoped taking breakfast from them. additionally. I am totally fedup with this so cslled hotel and I still cannot understand why the Municipal Council Authorities of the heritage city of Rouen are giving permission/ licen to run this kind of fake hotels to cheat the people or travelers like us. I am not recommonding this hotel for any kind of traveler.
Stayed in March 2023
Reviewed: 15 November 2022
Thomas
Franceperfect
perfect
Stayed in September 2022
Reviewed: 29 September 2022
Mizanoor
United KingdomThey don't change pillows cases, blankets etc and don't even clean the room . Heater wasn't working soo it was cold in the room.
Stayed in September 2022
Reviewed: 9 September 2022
Janaina
IrelandStaff
Stayed in September 2022
Reviewed: 30 August 2022
Francesca
Italystaff is great, they gave us good advices for dinner and what to visit and were so kind!!
Stayed in August 2022
Reviewed: 20 August 2022
Chris
United KingdomNeeded to flush toilet twice to end water flow.
Close to Rive Droit Station. Friendly staff. Clean.
Stayed in August 2022
Reviewed: 19 August 2022
Livia
RomaniaMy room wasvery basic but opening to an inner courtyard that tried to mimic a Zen garden - while not luxurious it had charm.
Stayed in August 2022
Reviewed: 21 July 2022
John
SpainThe bathroom was minute (washbasin was not in bathroom); didn't feel comfortable using the bedding.
There wasn't a lot to like
Stayed in July 2022
Reviewed: 12 July 2022
Hector
Spain8,0 in 2014? Maybe. 4,0 in 2022.
Close to train station.
Stayed in July 2022
Reviewed: 7 July 2022
Stephen
United Kingdomfantastic location right by the station, 10 min walk to medieval centre. really lovely staff, happy and very helpful
Stayed in July 2022
Reviewed: 10 June 2022
David
United KingdomEverything.
Hotel Beausejour cancelled my reservation and put me in a hotel I had never heard of, far from the railway station. The only thing I needed was proximity to the railway station. This ruined my stay completely.
Stayed in June 2022
Showing 1 – 25
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