247, Montée du Château, 73190 Challes-les-Eaux, France
#1 of 6 hotels in Challes-les-Eaux
Guests' ChoiceBased on 93 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.3
Staff
8.8
Value for money
8.4
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Brian
United KingdomThe breakfast was good as continental breakfasts go, but lacked a cooked offering.
Lovely setting above the town, in its own park with great views across the valley. Good secure parking in the grounds. Large and comfortable room, well equipped with the usual facilities and good wifi connection. As an unexpected bonus, it has a side business running wine tastings and selling good wines at fair prices.
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomNothing really
Quiet out out of town location Good parking Very comfortable in a character building
Stayed in March 2024
Reviewed: 15 April 2024
Adrian
United KingdomBreakfast was disappointing and the bedroom was let down by there being only cardboard beakers - not glass - and no room safe.
The dinner was extremely good.
Stayed in April 2024
Reviewed: 3 April 2024
Noorul
Saudi Arabiafood options are limited but nice play to stay
location
Stayed in March 2024
Reviewed: 31 March 2024
S
United KingdomThere were a lot of staff but it was very pretentious and not particularly friendly. The breakfast was not good value for money. We were down an hour before the end of service and there was little choice. Croissants had not been replenished or eggs. Very disappointing.
Room was very old but very nice and the bathroom worked well. Dinner was ok but menu choice limited
Stayed in March 2024
Reviewed: 12 March 2024
Butler
FranceThe barman seemed a bit 'lost', very nice but not quite so competent. The tour des caves a vins was great, just a little lacking in personality and fun.
It was extremely clean and comfortable. It is a stunning hotel in a beautiful location
Stayed in March 2024
Reviewed: 14 February 2024
Solange
FranceWe came last year and were received by a gentleman extremely helpful. We were happy to repeat the experience but this year we were very disappointed by the lady at the desk. Not very pleasant. Also breakfast is very expensive.
The room and the location were excellent.
Stayed in February 2024
Reviewed: 22 November 2023
Elizabeth
United KingdomA large and well-maintained set of buildings that make up a charming chateau high above Chambery, with a lovely restaurant serving excellent dishes. Our room in the main house was small but clean and comfortable.
Stayed in November 2023
Reviewed: 3 September 2023
C
United KingdomCarpet needs replacing in hall and staircase. Coffee was not good that we requested it was late so perhaps the main coffee machines were not working. Drapes over bed and fabric headboard. Personal choice.
Lovely setting - peaceful and quiet. Receptionist gave us information regarding local places to eat for supper as we were not looking for a 3 course meal at the hotel after a long day travelling. Superb information and a pleasant member of staff.
Stayed in August 2023
Reviewed: 1 September 2023
Anna
New ZealandBed was a bit hard
Beautiful building and pool
Stayed in August 2023
Reviewed: 31 August 2023
Julie
United Kingdomnothing
staff where exceptional . Food was great. Peaceful.
Stayed in August 2023
Reviewed: 29 August 2023
John
SwitzerlandNothing
Clean spacious rooms with excellent views, beautiful old building with great facilities and the food was delicious.
Stayed in August 2023
Reviewed: 17 August 2023
Bill
United KingdomRather shabby room and old fashioned bathroom for a 4* hotel.
Good dinner on the terrace Friendly staff especially in the restaurant Good breakfast
Stayed in August 2023
Reviewed: 13 August 2023
Karolina
SwitzerlandEverything very worn out , staff treats guests completely impersonal - like an unpleasant duty. Strange smell in the rooms.
Beautifully located well-kept from the outside.
Stayed in August 2023
Reviewed: 5 August 2023
Hilary
JerseySome of the staff made us feel unwelcome.
Beautiful building. Room was clean and comfortable. Staff were good for the most part but some not so welcoming. Location great for exploring the area.
Stayed in August 2023
Reviewed: 22 July 2023
Jason
United KingdomThere was no complementary water in our room
Grounds and the view. Great food and wine list and not to pricey. Good breakfast
Stayed in June 2023
Reviewed: 22 July 2023
Ian
United KingdomCouldn’t fault this properly
Traffic was terrible so went straight into dinner, great choice of food and wine Room was clean and comfortable with great A/C Breakfast had everything we required Checkout was quick and simple, no issues
Stayed in July 2023
Reviewed: 15 July 2023
Ivana
FranceThe corridors are very narrow and the interior a bit outdated. We didn’t booked a breakfast but didn’t miss it as judging by the look it wasn’t anything special.
We arrived very late and left the next day and the castle served its purpose to provide a good place to sleep. Professional staff and gorgeous garden.
Stayed in June 2023
Reviewed: 7 July 2023
John
United StatesGorgeous chateau nestled in the hills outside Chambéry. Wonderful staff, amazing food, beautiful rooms. Well Worth the stay.
Stayed in July 2023
Reviewed: 25 June 2023
Matthew
United StatesIt was my fault that I didn’t make a reservation for dinner . We arrived late and was told no ….. the reception person was very gracious …. The person she asked at the restaurant was very curt but I assumed they were overwhelmed . As I said it was our fault . Fair warning to anyone staying …. Plan ahead . We ended up with walking to a store in town . Just as well as we were heading to Père Bise in Talloires the next night. Breakfast was very nice as was the staff .
Beautiful location !!!!
Stayed in June 2023
Reviewed: 12 June 2023
Anthony
United KingdomNo lift
Luxurious and good service
Stayed in June 2023
Reviewed: 29 March 2023
Philip
United KingdomLoverly room and excellent food at dinner
Stayed in March 2023
Reviewed: 15 March 2023
Paul
United KingdomNothing hot for breakfast, no eggs to boil. Cold hard boiled eggs only. Quite nice Not enough coffee machines for a full house, so guests queuing
Beautiful buildings Very comfortable bed, nice linen Excellent Restaurant, delicious Dinner. Breakfast quite good, hard boiled eggs and ham, delicious croissants.
Stayed in March 2023
Reviewed: 12 March 2023
Amy
United KingdomWould love if there was a spa or indoor swimming pool.
Fantastic staff, so helpful, especially Emelie who helped us get last minute transport to and from the airport. Beautiful setting and the restaurant was exceptional. The added live music from the violinist and guitarist was wonderful.
Stayed in March 2023
Berlin, Germany
Kardamaina, Greece
Puerto Varas, Chile
Poronin, Poland
Mexico City, Mexico
Hong Kong, Hong Kong
San Sai, Thailand
Nilaveli, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content