2 Rue Des Trois Couronnes, 11000 Carcassonne, France
#23 of 40 hotels in Carcassonne
Guests' ChoiceBased on 362 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
9.5
Facilities
8.1
Staff
8.8
Value for money
7.8
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 June 2023
Lorcan
United Kingdomnear by old city
Stayed in June 2023
Reviewed: 12 June 2023
Tracey
United KingdomBeautiful swimming pool. I went in and back out, no filter on so covered with little flies.
fantastic location.
Stayed in June 2023
Reviewed: 10 June 2023
Maria
IrelandLiked everything Maybe could have done with milk for my cuppa!
The location was perfect, very central. Staff couldn’t be more helpful, our flight was cancelled due to strikes and the staff straight away sorted us out. They advised on buses, times etc to Lake and showed us where to get on. Rooms cleaned regularly & we had an amazing view of the river & castle Breakfast was lovely, lots of fresh, varied options
Stayed in June 2023
Reviewed: 7 June 2023
Aline
IrelandHousekeeping could be better. We were out of soap since the first night. Luckily the receptionist gave us a bottle of soap on the first night but the empty bottles weren’t replaced during our stay. Restaurant a little overpriced.
Excellent location, room very quiet and clean. Cozy rooftop to enjoy a beautiful view of the medieval city while. Friendly staff on the reception. Great swimming pool.
Stayed in June 2023
Reviewed: 29 May 2023
Mary
IrelandSeparate toilet and bathroom.
Great location. Staff really helpful.
Stayed in May 2023
Reviewed: 25 May 2023
Eddie
IrelandNoghing
Good hotel , friendly staff , good location
Stayed in May 2023
Reviewed: 21 May 2023
Daniel
IrelandThere was extractor outside the window so the room smelled of deep fry.
location, great food in restaurant and beautiful views from top floor.
Stayed in May 2023
Reviewed: 20 May 2023
Samira
FranceThe breakfast was not as expected. You have to pay for the parking.
Everything
Stayed in May 2023
Reviewed: 18 May 2023
Alexandre
PortugalLack of water and a minibar in the room.
Great view and location, and comfortable room.
Stayed in May 2023
Reviewed: 3 May 2023
Scott
AustraliaThe pitch black lift, lack of a fridge in the room
Lots to like, but a few areas to improve on
Stayed in May 2023
Reviewed: 25 April 2023
Tamotsu
FranceA bit poor about breakfast
Nice location and nice staff and nice food
Stayed in April 2023
Reviewed: 13 April 2023
Melanie
United KingdomLovely views from the restaurant and roof top bar. Great breakfast.
Stayed in April 2023
Reviewed: 10 April 2023
Jane
United KingdomNothing to criticise really apart from the fact that the pool was a little cool.
Fantastic location between the Cite and Bastide. Wonderful to have a view of the Cite. The bar and restaurant were a perfect place to relax after a day exploring. Breakfast was great with lots of options
Stayed in April 2023
Reviewed: 6 April 2023
Mary
IrelandThe beds were very high. Some of our group had difficulties getting in and out of bed
The location was excellent and the staff were very helpful
Stayed in April 2023
Reviewed: 2 April 2023
Barry
United KingdomGOOD VEIW
Stayed in March 2023
Reviewed: 19 March 2023
Jonathan
United KingdomToilet abit small Lack of staff at breakfast
Staff friendly Easy to find Breakfast pretty good Brilliant view
Stayed in March 2023
Reviewed: 10 March 2023
Paul
United KingdomFantastic location. Our balcony had a great view of the citadel.
Stayed in February 2023
Reviewed: 27 February 2023
Tim
United KingdomToilet very small
Brilliant view, great staff, good food, friendly and clean
Stayed in February 2023
Reviewed: 20 February 2023
Roelf
SpainRooms got hot at night, windows not clean, a bit mushy smell at first
Pool, friendly staff, great location
Stayed in February 2023
Reviewed: 2 January 2023
Nicola
United KingdomRoom wasn’t ready at 3pm - had to wait another half hour . Indoor pool was not heated . Had to ask for more coffee, sugar and no milk given unless you went to get it yourself from coffee shop at reception . Had to swap pillows as feather .
I paid for a room with a balcony and we had view of river and castle over the river . Great location as just a walk over the bridge to the castle end .
Stayed in January 2023
Reviewed: 31 December 2022
Ellen
IrelandBreakfast is overpriced for what it is
Fantastic location, right between the town and the old city. Had booked a courtyard room but ended up in a room with a perfect view of the old city. Pool was lovely, if a bit hard to find. Clean, quiet, and the staff are very helpful
Stayed in December 2022
Reviewed: 11 December 2022
Bahanick
ItalyNothing to complain, just some notices: a bit expansive but in line with local prices of similar structures; the view of the cheaper room is a bit... "cheap" itself, let me say. Anyway, everything super ok.
Almost everything, super cool interiors, modern design room very well equipped, with also a Nespresso machine with 2 caps offered. Comfy bed, super shower. The terrace offers an outstanding view of the castle. They have a pay parking, but parking the car nearby is pretty easy (ask for info about where to park). Friendly and helpful staff. Very recommended.
Stayed in December 2022
Reviewed: 27 November 2022
Daniel
United KingdomGreat location, easy check in and comfortable and clean rooms. The bar on the 4th floor has great views and a good cocktail list.
Stayed in November 2022
Reviewed: 30 October 2022
B
United KingdomSwimming pool was a disappointment as it has a ledge all around the perimeter under water that makes a short pool even shorter and narrower and this ledge is not obviously visible until you swim into it (ouch)! No robes, nor towels large enough were provided either. Really felt this whole area was an afterthought and lacked attention to detail which is a pity as it has such potential. Reception area completely undefined and unwelcoming.
We loved the location and the breakfast was fantastic. The lady in charge of the breakfast buffet went above and beyond keeping everything topped up and the tables cleared and cleaned despite being on her own with the hotel full! The view of the city from our balcony and the roof terrace was magical! The water fountains on each floor were excellent.
Stayed in October 2022
Reviewed: 30 October 2022
April
United Kingdomnone
>good choice of furnitures and design >sustainable >staff were helpful >near the medieval castle >great and scenic view
Stayed in October 2022
Aix-en-Provence, France
Con Dao, Vietnam
Dolceacqua, Italy
Chiayi City, Taiwan
Patong Beach, Thailand
Hofheim am Taunus, Germany
Cotacachi, Ecuador
Indore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content